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Extended Stay America - Asheville - Tunnel Rd.

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Traveller (3)
Room & Suite (6)
Dining (2)
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Overview
  • Excellent35%
  • Very good21%
  • Average15%
  • Poor22%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (76)
There are newer reviews for Extended Stay America - Asheville - Tunnel Rd.
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All reviewsroom was cleancoffee makerhome away from homethis past weekendnice stayfull kitchenfree wifigreat place to stayfront desk staffdowntownlaundryratesremodelingamenitiesnc
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41 - 45 of 76 reviews
Reviewed 15 November 2016

I can say that I have met one of the hardest and most dedicated employees that I have seen in a long time. The manager at this establishment is Joyce. This lady does whatever it takes to please her guests. She appears to be a...More

1  Thank Jim K
Response from Manager_11525, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 29 November 2016

It is so rewarding to read you had an excellent experience. I am so proud of our manager, Joyce, for providing you with memorable customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in...More

Reviewed 27 October 2016

Our room was very "used" looking. The refrigerator in the kitchenette had stains on the outside. The beds were small and not the most comfortable. Upon arrival, I noticed that there were stains on the shower curtain, there were pubic hairs in the bathtub and...More

Thank GRMichelle
Response from Manager_11525, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 14 November 2016

The staff and I read your comments about your stay with us. I am so disappointed that we failed to properly clean your room and provide you with the service you deserve. Please accept my apology. Your comments were reviewed by our staff, and we...More

Reviewed 24 October 2016

The staff is very friendly and the place was very clean and in good working order.. Loved it... My husband and I were very happy with our experience staying there and we loved it so much, we were sad when we had to leave...More

Thank ValerieJuly2014
Response from Manager_11525, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 31 October 2016

We appreciate you taking the time to write a review about your stay. I am more than pleased to see our staff provided you with great customer service and that you favored your experience at our hotel. Once more, thank you for posting your review....More

Reviewed 21 October 2016 via mobile

We stayed here for 2 days during our visit to see the Biltmore, visit the breweries, and travel the Blue Ridge Parkway. They were all 5 stars. The Extended Stay in Asheville was the opposite. Nothing special, beds are uncomfortable, and the "free" breakfast is...More

Thank Tom A
Response from Manager_11525, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 31 October 2016

Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay with us was less than you had expected.. Our team is committed to satisfying our guests, so we are very thankful for your feedback....More

Reviewed 20 October 2016 via mobile

Booked in advance. Arrived about 9PM. Checked in and got to our room. So far so good. Got into pajamas and proceeded to sign onto the Wifi. Everything I tried did not work. We also noticed that the kitchen had no dishes or anything to...More

Thank Jan R
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$ 79 - US$ 227 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 79 - US$ 227 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (3)
Room & Suite (6)
Dining (2)
Questions & Answers
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Valerie S
23 February 2016|
AnswerShow all 2 answers
Response from Nina K | Reviewed this property |
Use uber. We did.
0
Votes
cmason2
15 December 2015|
AnswerShow all 3 answers
Response from Manager-AAL | Property representative |
Yes, all rooms have a kitchen.
0
Votes
Room Tips
"Get a corner room to have more window views."
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"I doubt there are any."
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"They have a free basic WiFi or you can purchase higher speed if you need"
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"There are no good rooms, because the entire hotel is sub-standard."
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