The check-in was quick. Everybody at the front-desk is helpful and all the staff we've ever met were friendly. Especially we want to thank Mike from the reception, who was most obliging!! We had a big room with a full kitchen and it was very clean; all thru' the premises. The pool is great and sometimes you're on your own. Not to mention, that it is also clean. We liked our stay and will come back!
You can always tell how clean a place is by walking barefoot on its carpet. This is one such place. The hotel was modern, and absolutely clean . It had comfortable bed, kitchenette, - everything we needed for our stay. We chose this place since it was convenient to both Miami and Keys. The bed was comfortable. They had kitchenette, refrigerator, microwave, spacious closet, a couch, table for dining . Breakfast was so-so, no hot breakfast option for vegetarians. They don't keep flyers , so we asked front desk for area guide and they readily provided. It could be only T-mobile, but signal was very weak, neither phone nor internet worked while in the area. The hotel is also close to lot of restaurants and shopping.
Lots of bedbugs. Except from replacing a new room and asking us to squeeze four adults into one king bed room, Mike did not apologize and was condescending. While we were looking for bedbug, we also discovered a sock and a used gum under the bed. Clearly “enhanced cleaning and guest safety measures are” NEVER “in place”. By looking at the amount of bugs that were there, it must have had bedbug problem for a very long time. Never experienced anything like this so will not recommend.
First things first, this was one of the better hotels on our trip. The room was clean, spacious, and bed was comfortable. Unfortunately there was a party outside of the hotel on our second night, which was adjacent to the hotel. We called the front desk at 2:30am to ask them to do something about the noise as we had been up all night. An hour later it continued. We called the front desk again and the woman we spoke with said she sent a guard out to see what was going on and they never heard anything (find this extremely hard to believe). She said she would go outside and see for herself. She called us back and said yes I definitely hear what you mean, and I have called the police to take care of it. This should not have taken until 3:30am and us calling the front desk twice about an issue like this. Another issue was when we arrived, there was another couple checking in that were not wearing face masks, and the people working at the front desk never asked them to put one on, even though all of the signs in the hotel required face masks in public spaces.…
While close to the Florida Turnpike, it's far enough away that didn't hear any noise. Very nice property. Staff was super friendly at check in. Nice room, spacious, clean, and quiet. Very convenient. Close to Homestead Speedway. Also only 20 minutes to Everglades National Park Visitors Center. Would stay here again.
We stayed here while visiting the Everglades and the keys during COVID. It was very convenient for both locations and made traveling there affordable and accessible for us. The hotel offered many in-room amenities so we were able to get carry out and eat in at outdoor dining area, as well as the option to cook our own food outdoors or indoors in the room. We did not have our room cleaned, however everything we needed was provided or available upon request. A great option and would definitely stay here again.
We were planning to stay in "Courtyard" however we needed a kitchen because of COVID situation. Got a very nice deal at $90 per night. We stayed for 3 nights to visit Miami and Keywest. Check In was smooth, rooms were clean. There was sanitizer everywhere. I wish they had no touch sanitizer machine. Bathrooms were nice and clean, the only issue we faced was to set the shower at the right water temperature. There were many options in breakfast and all 'take away' (very good initiative in COVID). And you don't have to always use the main entrance, there were 2 other gates also and we mostly used stairs. Room had many furniture options and all amenities. One strange thing was TV placement, but we adjusted after one day. TV had the Netflix option which was a huge plus. Alcohol wipes provided in the room were very helpful. Kitchen had all required utensils and dishwasher/Microwave etc. Overall nice and comfortable stay. I will highly recommend this hotel.…
I only spent one night in this Towneplace Suites en route to the Keys. It was a great room with courteous and professional customer service. I checked in late, and the young man at the desk was very polite and helpful. There are some fast food restaurants and a large Publix shopping center in close walking distance plus several other restaurants just down the road. The room was large and clean and comfortable. There was a kitchenette with stove, microwave, fridge, sink, and dishwasher. My room had a wonderful king bed with nice bedding. It also had a large fold-out couch and ottoman. The wall-mounted TV was huge with lots of channels—it swiveled for watching from the bed or couch. The bathroom was big and bright with an awesome half-open shower stall. The products provided were very nice. Breakfast was somewhat limited due to COVID. I don’t believe there were hot options, but plenty of cereal, pastries, yogurt, fruit, etc. The woman working there was helpful and kept everything clean. It was a great one-night stay. It would be an ideal place for longer stays. I highly recommend the Towneplace Suites.…
Raised price and stayed there while new customers came in at a substantial discount. Breakfast is almost non existent and front desk hasn’t a clue about how to handle nite workers. Not very impressed. There is no cell phone service in your room. Can’t believe this being so close to city. The TV stations constantly go out completely.. ridiculous
Our trip was postponed for 2nd May 2020 due to the COVID-19. We had to cancel our booking through a 3rd party booking company & as expected during this situation there was alot of uncertainty. However we would like to thank the Towneplace staff for dealing with our cancellation with understanding, kindness, efficiency & exceeding our expectations relaxing the cancellation policy with the 3rd party booking provider. We highly recommend this hotel to anyone to deal with & have re-booked in for an actual visit later in the year as long as travel is permitted. Thanks guy's, appreciate & hope to see you later in the year. 🙂