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Was on a family roadtrip from Saint Augustine, FL to San Antonio, TX and needed a place to stay. Being a Marriott Platinum member, I decided to burn some points, and stay here.
A pretty typical Fairfield Inn. Rooms were spacious. Wi-Fi was easy to...More
Thank Mark K
Response from Roy A, General Manager at Fairfield Inn & Suites BeaumontResponded 1 week ago
We value your input very much, and I am happy to see that we met expectations during your stay.
We set up our room after we checked in, only to find out we had no heat. We moved rooms and found the frig did not work. Solved that problem with ice in a trashcan. Motel was very quiet. Breakfast was nice.
Response from Roy A, General Manager at Fairfield Inn & Suites BeaumontResponded 4 weeks ago
Thank you for bringing these issues to my attention, and we sincerely apologize for the experience. I am thrilled you enjoyed the rest of motel, especially breakfast!
I get it, this is not a five-star hotel. It's barely a two star. There was a humid feel to it in my room. Maybe it's related to the hurricane. The one thing I don't get is why the room was not kept. They made...More
Response from Roy A, General Manager at Fairfield Inn & Suites BeaumontResponded 31 October 2017
I thank you very much for bringing this issue to my attention. I have shared your comments with our hard working housekeeping staff and we sincerely apologize for the inconvenience.
To be honest, there were some areas of concern upon our arrival at this hotel, but most of them were caused by outside factors beyond the control of the hotel staff. Access to and from the hotel from the interstate was hindered by road construction....More
Response from Roy A, General Manager at Fairfield Inn & Suites BeaumontResponded 1 September 2017
I apologize for those issues you experienced, but I am thrilled to hear we were able to address them quickly and promptly. Look for to serving you again.
As Marriott Rewards members - we really should have booked online from the car before heading to the check-in desk... I think we'd have gotten a better deal, but we consider it a "lesson learned". Anyhow, this property (as well as some of the surrounding...More
Response from Roy A, General Manager at Fairfield Inn & Suites BeaumontResponded 10 August 2017
We apologize for the construction being performed by the city, hopefully it will be completed very soon, we look forward to your next visit!
US$ 101 - US$ 148 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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