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Holiday Inn Express Hotel & Suites Los Alamos Entrada Park

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Holiday Inn Express Hotel & Suites Los Alamos Entrada Park
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134 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Los Alamos Entrada Park
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Showing 128: English reviews
Coatesville, Pennsylvania
Reviewed 14 August 2015

This is a very poor representative of a usually dependable chain. To be fair, I was told repeatedly that they were undergoing a managerial change, but shouldn't a smooth transition be part of good management? We checked in during a furious rainstorm. There were no luggage carts, and the clerk was indifferent regarding that. It took us three trips to...

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Helpful?
4Thank Birderlady
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

Dear Birderlady, Thank you for taking the time to write a review about your recent stay. We do strive for customer service improvement in everything we do and all of the issues you described obviously do not meet our expectations let alone yours. I deeply apologize for any inconvenience you may have experienced with the overall level of service you...

Kingston
Reviewed 12 August 2015

Had another good experience in the Holliday inn express. Not much choice I lots Alamos but serves the purpose. Clean and comfortable like what one would expect. Was on a business trip planning for the Manhattan project national historical park.

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Helpful?
Thank Ron W
GMQuestDC, General Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

I don’t know what to say but thank you for the wonderful words about our Holiday Inn Express in Los Alamos, New Mexico. We take great pride in our hotel and staff and are strive to make everyone’s stay a pleasant one and I can see we met all those goals with you. See you the next time you are...

Oklahoma City, Oklahoma
Reviewed 2 August 2015

Our room had no microwave, but we didn't need one. I'm a vegetarian and the Food COOP Store right next door was great. This hotel is clean and not super fancy but not dumpy. It is pet friendly for a small fee. On the back patio is a pretty view of a mountain rivine. Breakfast is the usual free breakfast...

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Helpful?
Thank Doleta W
GMQuestDC, General Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

Thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Los Alamos, New Mexico. Our goal is to meet your needs with a clean, comfortable room and friendly staff, and from your comments we achieve all our goals. And yes we are pet friendly and...

new mexico
Reviewed 2 August 2015 via mobile

What a great view outside our window and the room is wonderful. Can't wait to try the pancakes tonight after dinner out and a soak in the hot tub. This hotel is the perfect getaway and we just arrived. It's only a short drive from our home and when we walked through the door we were greeted as if we...

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Helpful?
Thank balkins3
GMQuestDC, General Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

It is wonderful to hear such great feedback such as yours regarding your recent stay at our Los Alamos, NM Holiday Inn Express & Suites. We very much appreciate it. I am happy to hear that your enjoyed your stay with us. I am glad your family enjoyed the Holiday Inn Express Pancakes in August special. See you the next...

Crystal Lake, Illinois
Reviewed 22 July 2015

We stayed at this hotel on the way to Bandelier National Park. Front desk staff was pleasant and helpful, and helped us with some good advice about our visit to Bandelier the next day. Room had microwave, fridge, flatscreen TV. Beds were very comfortable, as is usual for this chain. Breakfast was their usual above average faire. I didn't like...

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Helpful?
Thank pwwtoy1
GMQuestDC, General Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

Thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Los Alamos, New Mexico. Our goal is to meet your needs with a clean, comfortable room and friendly staff, and from your comments we achieve all our goals.

Aiken, South Carolina
Reviewed 19 July 2015 via mobile

This property is very nice and appears pretty new. My room was spacious and on the main level. The breakfast area is nice and the breakfast is very good with lots of choices. The desk personnel are nice, but it is easy for them to be swamped with check in. Had one issue but it was minor and they resolved...

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Helpful?
Thank Will1989
GMQuestDC, General Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

Thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Los Alamos, New Mexico. Our goal is to meet your needs with a clean, comfortable room and friendly staff, and from your comments we achieve all our goals. I am glad to hear that we...

Coventry, Connecticut
Reviewed 13 July 2015

Nice location, great views of mountains all around, close to town with restaurants, grocery store, shops. Free breakfast included which has many choices, not items, cold cereal, juices, etc. Free plug ins for phones and computers.

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Helpful?
Thank Beverly61
GMQuestDC, General Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

Thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Los Alamos, New Mexico. Our goal is to meet your needs with a clean, comfortable room and friendly staff.

横浜
Reviewed 20 April 2015

The hotel room was clean and nice until I opened microwave to use. Housekeeper didnt clean inside the microwave!! Then I started look around the room closely , mirror was dirty ,phone was dusty . when we checked in , Front desk man wasn't friendly ,,,,seemed like he does'nt like his job.

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2Thank jack横浜
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

Dear jack横浜, Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are truly sorry for the oversight of our housekeeping team. Thank you for bringing these to our attention. We will address these with...

Reviewed 15 April 2015

If you're accustomed to business travel, this doesn't have what you'd normally expect. No micro or fridge in the room. The hotel and room coffee are terrible, colored water. The elevator smells funny, all the time. The hotel is at the edge of the edge of Los Alamos. There is nothing here or within walking distance to eat or do....

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Helpful?
2Thank Doug S
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

Dear Doug S, Thank you for your recent stay with us and reviewing our property. We're glad to know that you found our staff friendly. On the other hand, we apologize that some items were not working in your room, and that the service you received did not meet your expectations. Your comments are important to the success of our...

Reviewed 5 April 2015 via mobile

The hotel room was clean, well adorned and comfortable. However, the individual at check in was almost clueless and it took over 20 minutes to check in. The building isn't being maintained very well so the property is aging quickly. One of the reasons we stay at the Holiday Inn Express facilities is we can grab a hot breakfast and...

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Helpful?
3Thank Richard F
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

Dear Richard F, Thank you for taking the time to share your comments with us. It is nice that you found our rooms to be clean and comfortable. However, I'd like to apologize for the experience you had upon check-in and if the breakfast situation was a disappointment. Please be assured that this shall be addressed with our team to...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Holiday Inn Express Hotel & Suites Los Alamos Entrada Park

Address: 60 Entrada Drive, Los Alamos, NM 87544
Region: United States > New Mexico > Los Alamos
Price Range: ₹ 6,554 - ₹ 10,378 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Los Alamos Entrada Park 2.5*
Number of rooms: 86
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Holiday Inn Express Hotel And Suites Los Alamos Entrada Park
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Los Alamos Entrada Park staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Los Alamos Entrada Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose between the airport side for dramatic views w/ airplanes or the road side for dramatic views with cars.”
 of 5 bubbles NapoleanBorn2Party, 17 Nov 2016 | Read review
“According to the desk clerk, most dining places close by 5:00 pm. on Sundays. Get there early or eat fast food.”
 of 5 bubbles kena183, 28 Sep 2016 | Read review
“We liked the higher floor for the view of tree he beautiful sunsets.”
 of 5 bubbles 1991KEB, 20 Aug 2016 | Read review
“Try to obtain a higher floor, you may get cell phone service”
 of 5 bubbles smokym1, 19 Apr 2016 | Read review
“Rooms on the back side with a view.”
 of 5 bubbles ozarklandman, 2 Feb 2016 | Read review
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