Staff was very friendly and helpful, but long story short, there were water cockroaches everywhere in our room! It was an ongoing issue the staff said for that whole end of the building! They cleaned it and they still came out everywhere. We changed rooms but still was creeped out. I would not stay there again. After changing rooms, then we heard the basket ball bouncing outside until 10 pm! Our trip there was not enjoyable! I do hope they fix the issue!!!!! By the way, I do have videos!!!
We didn’t really know what to expect here as we were staying for a few days as part of an Amtrak and Rocky Mountaineer package but we were very impressed by the staff the overall cleanliness of the hotel and the the pool. The hotel was very busy and we were concerned it would be noisy as there was a lot of teenagers about however we didn’t hear a thing in the evening. The pool area was great and we spent the one free day we had relaxing there and making most of the fountains. We actually enjoyed the breakfast offering as you could have as much as you wanted rather than being faced with a huge plate of food first thing. The room we had had a great air conditioning unit and it kept the room lovely and cool. My only point of concern is with the price of the snacks offered at the small shop - it was very expensive and we actually walked over to the small visitor centre on site and bought from there at much better prices. If like us you don’t have a car the walk into town is too far and we used Uber to get to and from town - it’s probably unusual for visitors not have their own transport but if you do visit without just be aware a walk to town is not really possible along a 4 lane highway. Irrespective of this we would stay here again should we visit Moab again.…
The lobby was nice and clean as well as our room. Pam helped to get us checked in and taken care of and she was very pleasant and made sure we had everything we needed. Very good experience. I would definitely recommend this hotel.
I stayed at this hotel from November 10-12th and thoroughly enjoyed my stay. I was only at the hotel during the early morning and evenings as I arrived late the first night and spent the entire next day at Arches and Canyonlands. The hotel was comfortable, quiet and very conveniently located to Arches NP and only a few minutes away from Canyonlands. Also, there were restaurants and gas stations just down the road. I did use the exercise room at night and it was clean and contained enough equipment so I could get a decent workout in. I didn't have time to use the pool, but it seemed clean and uncrowded. Moreover, the staff was helpful, friendly, professional and gave good suggestions for restaurants. The breakfast was good as there were scrambled eggs, sausage links, cereal, coffee, juice, breads, etc. Breakfast was served at 6 am which was good for those wishing to get an early start. Parking was free which was welcomed as many hotels are now charging extra for parking. Check out was easy and very quick with no issues. If I were here to visit again, I would definitely stay here as the hotel met, or exceeded all my expectations and it was located only about a mile or so down the road from the entrance to Arches NP.…
There are very few hotels in this price range in which I’m thinking, “Gosh, I wish we could stay for a few more days and just enjoy the hotel pool.” But, yes, THIS would be one of those hotels. I felt a bit like the proverbial little kid at Disney World who doesn’t want to leave the hotel pool to go to the park! We chose this hotel so we could easily visit Arches National Park, which is just down the road. And, indeed, we loved Arches but we also loved coming back here at night to relax in the pool and the hot tubs. Our room was very clean and quiet and overlooked the pool area. We were beat after a day at Arches so we picked up dinner to go in downtown Moab and brought it back to the hotel to eat in their small outdoor dining area next to the pool. So pleasant. We truly enjoyed our stay here and we would definitely stay here again.…
We're Platinum Elite members so we've stayed at a lot of Fairfields and this is by far the best we've ever experienced with one exception (the breakfast was mediocre but more on that later). It shares its pool and Grounds with the Springhill Suites. It's further out of town than other properties but it's still only a five minute drive to downtown and at the end of the day it's the closet hotel to Arches. As others have said, the pools make the property. There's a large centrepiece pool with a beautiful red rock in the middle and a huge waterfall. There's also a second pool, a splash pad and 4 hot tubs. We were there in October with daytime temps in the low 20's (celsius) and the water was plenty warm. As nice as it was, keep in mind the pools were very shallow and not made for swimming laps. It's also full of kids most of the time so probably not the best choice if you want some quiet time although we ended hiking early one day and found the pool all but deserted in the Early afternoon. There's also several fireplaces, ping pong and corn hole. The property also backs onto the river with a nice little walking path along it. We had a two queen studio suite and it was very comfortable, clean and modern feeling. We really enjoyed the tasteful local National parks photography in our room. There were a couple of quibbkea worth pointing out though: The fireplaces work on timers and we're challenging to get going. We asked for help and even the hotel staff couldn't get it working. Similarly one of the hot tubs jets wouldn't turn on. The fridge in our room ran very cold and froze all of our food. Breakfast was extremely limited and dissapointing given the price point of this hotel. They actually had a sign out blaming supply issues for the limited selection but we've stayed at dozens of other Marriott oroworties this past year (including others in Utah) and this was by far the smallest selection. There was scrambled eggs and breakfast sausage and that was about it. The coffee was surprisingly decent though! Overall we had a great stay. If you can get past the poor breakfast then this is probably one of Moabs nicer hotels.…
Rundown and overpriced. Bed was lumpy and uncomfortable. Noise from room above kept me up - constant thumping from their walking around the room and from every opening and closing of a suitcase or drawer amplified in my room. Poor construction. Small rooms. Worn and outdated look. Mediocre reception. Positives are the cleaning staff was friendly (got to meet them as they were in the middle of cleaning my room when I arrived with key in hand from front desk from checkin), free breakfast which while not great will still allows you to make an early arches reservation time slot, and free parking.
I booked this hotel because it was the closest to Arches NP and we like the Marriott chain. I wish we had stayed in the center of Moab where there were restaurant choices. After a long day of hiking we ordered food from the Springhill Suites (adjacent hotel). It was below average. We would not stay here again. Two positive points. The hotel staff was really friendly and the rooms were clean.
The hotel was renovated in 2022 and all rooms, lobby, pool, etc have been updated. The pool area in particular has been expanded and is now a huge shared space with the Springhill next door. Just 5 minutes away from the entrance to Arches so pretty hard to beat for location and value in Moab!
My husband and I recently returned from a 10-day Utah road trip, and this was by far the best place we stayed! Why? Well, let’s start with the pool. It is awesome! The pool area duplicates the lovely natural surroundings of the hotel. The central feature is a “rock” formation in the pool, with cascading waterfalls. All the kids we saw enjoyed playing behind and under them and ducking into the nooks built into the rocks. There are also four hot tubs, a water spray area, and a kiddie pool, as well as several shady pergolas. Honestly, I felt like I was at a fancy resort - it was so relaxing! Our room was great, too. It was very modern and spacious, with plenty of room for the king bed, sofa and table, desk, etc. I liked that the room and bathroom artwork includes photos of the nearby beautiful national parks. Breakfast was good, including a few hot items, and was never crowded. All in all, I’d stay here again in a heartbeat (as long as I can relax by the pool!).…
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