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The Westin St. Francis San Francisco on Union Square

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The Westin St. Francis San Francisco on Union Square
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5,286 Reviews from our TripAdvisor Community

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Showing 4,804: English reviews
Start your review of The Westin St. Francis San Francisco on Union Square
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Reviewed 2 days ago NEW

Myself and my husband stayed in this hotel for 4 nights. The first impression of the hotel was impressive and the hotel is very well kept. The décor was amzing and the hotel was spotlessly clean. Checking in was pain free and the staff at the reception were friendly. The Oak Bar in the hotel was nice and relaxed and...

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Helpful?
1Thank Lisa K
Seattle, WA
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

A spontaneous trip booked on Expedia with 3 days notice - the hotel exceeded my expectations. I had not been to SF in over a decade and I forgot the "St. Francis" was right on Union Square with a cable car stop right in the front. Our room was in the older part of the hotel - two double beds...

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1Thank qamom
About Hotel's Favourite Review
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear qamom, Thank you for the great review and for sharing your experience at The Westin St. Francis! Your feedback is important to us and I will be sure to share your kind words with Raymond. We look forward to seeing you again soon! Be Well, Randy Zupanski General Manager

iceland
Reviewed 2 days ago NEW

I really should have listened to the many that rated this hotel badly but as I generally love Westins and saw the location was good, I went for it. It is a very historic hotel and the lobby represents that until you look closer. Ripped curtains, dirty carpets, it was shabby on closer inspection. I saw someone spill their coffee,...

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Thank lisa026
Morgan Hill, California
Reviewed 3 days ago NEW

This is a first hand, horrible and costly experience; it should serve as a warning NOT to book a reservation with this, or any hotel that offers a teaser, lower rate that is non-refundable, since you will be billed immediately upon making that reservation and will pay for that reservation even if you cancel it for ANY REASON (e.g., illness,...

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Thank Tom C
Reviewed 4 days ago NEWvia mobile

I stayed in the landmark building which is classy and a little outdated. First had a small room which was dark and interior faced. Was no problem to change to the 12th floor which was much brighter. The location is perfect for a private or business city trip why I would still rate it quite good.

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Helpful?
Thank Jacahaka
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear Jacahaka, Thank you very much for choosing to stay with us at The Westin St. Francis on Union Square and for sharing your experience with us. If I may, I'd like to take this opportunity to mention that our iconic Landmark Building will be undergoing a multi-million dollar renovation during the first quarter of 2018. Thanks again and we...

Dallas
Reviewed 4 days ago NEW

Stayed over Easter Weekend to catch baseball games with the family (two boys, 9 & 12). Easy access to Union Square and Cable Cars...love the beds, spacious rooms (considering it's in the heart to SFO). Clean, bright lobby area with plenty of elevators that are equipped with key only access to all floors. Bonus: The Concierge held an egg hunt...

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Helpful?
Thank BoyMomTexas
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear BoyMomTexas, Thank you for staying with us at The Westin St. Francis on Union Square and for sharing your experience on TripAdvisor. It is personally so gratifying to know that you enjoyed your stay with us! Please come back with your family and stay with us another time. Be Well, Randy Zupanski General Manager

Waterloo, Canada
Reviewed 1 week ago via mobile

We arrived at the hotel to check in fairly late (almost midnight) and we were told they regularly overbook the hotel and our room was no longer available. They did have one different type of room left to offer us so we took that and it was a crappy room with a double sized Murphy bed that pulled out into...

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1Thank Ange E
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear Ange, Thank you for having stayed with us at The Westin St. Francis on Union Square. I was very concerned to learn of your experience and would like to further look into this. If you have the opportunity, I would welcome a private message to Randy.Zupanski@Westin.com with the dates of your stay. I sincerely look forward to hearing from...

Liverpool, United Kingdom
Reviewed 1 week ago via mobile

A beautiful hotel with the best location. Right in the heart of Union Square. Everything at your fingertips here the minute you step outside the door. Very professionally run establishment. Expensive to eat and drink so go elsewhere. Wonderful for tourists.

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Helpful?
Thank julieroberts64
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear Julie, Thank you for staying with us and for sharing your experience on TripAdvisor. I am very glad to hear you enjoyed your stay! I hope we have the opportunity to welcome you back. Be Well, Randy Zupanski General Manager

Melbourne, Australia
Reviewed 1 week ago

I stay d here over the Easter weekend for 4 days. The room was larger than what I have come to expect in San Francisco. The bed was just a treat for a good nights sleep and the view from the roo pm was just amazing. The hotel's lift service is fast and secure. Our room has been well maintained,...

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Helpful?
Thank EverydayMum
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear EverydayMum, Thank you for choosing The Westin St. Francis! There is no better feeling than knowing our guests enjoyed their time spent with us. We look forward to welcoming you back again soon! Be Well, Randy Zupanski General Manager

San Joaquin Valley California
Reviewed 1 week ago via mobile

Stayed here for a Giants game. Stayed in the old section. Great hotel with nice room and great beds. We were able to check in at 11:15 after we got a text that our room was ready. Great customer service. Hotel was classy and in a great location right across from Union Square and plenty of shopping. About a 20-30...

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Thank MIZER
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear Mizer, Thank you very much for choosing the Westin St. Francis on Union Square and for sharing your experience on TripAdvisor. We hope we get the chance to welcome you back soon! Be Well, Randy Zupanski General Manager

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 

Additional Information about The Westin St. Francis San Francisco on Union Square

Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Region: United States > California > San Francisco > Union Square
Price Range: ₹ 13,670 - ₹ 33,366 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Orbitz, Starwood, Hotels.com, Priceline, Travelocity, Cheap Tickets, Booking.com, Cancelon, Despegar.com, TripOnline SA, Jetsetter and HotelQuickly so you can book your The Westin St. Francis San Francisco on Union Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin
Hotel Style:
#43 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#59 Green Hotel in San Francisco
#60 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Westin St. Francis San Francisco on Union Square staff and other travellers.
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Questions? Get answers from The Westin St. Francis San Francisco on Union Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Join the Starwood program and pay a bit more for a quality, decent room.”
EverydayMum, 15 Apr 2017 | Read review
“Go for the view, we had a view of a brick wall, but it didn't matter much.”
StuartP52, 12 Apr 2017 | Read review
“Depends what you want but tower was great - older lower section could also be very good.”
yehudif2017, 11 Apr 2017 | Read review
“The higher the better”
PaulT847, 11 Apr 2017 | Read review
“At Tower Building everything is brand new”
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5 of 5