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Stayed at this hotel many years ago when it was the Pan Pacific. At the time it was a premiere hotel. I was surprised to find the exact same bathroom from almost 20 years ago. Rooms need an update. They didn't feel JW Marriott worthy...More
much like buying an ibm computer used to keep a buyer safe in their job, the jw marriott used to be a reliable business hotel address. i think that price creep is going to stop me from staying here in the future. i do believe...More
Thank d m
Response from alex9297, Director of Hotel Operations at JW Marriott San Francisco Union SquareResponded 9 February 2015
Thank you for taking the time to share your thoughts with us. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
Director of Hotel Operations
JW Marriott San Francisco
I recently stayed at this hotel for a conference. Now, I understand that conference visitors are paying a less than rack rate, but I don't appreciate less than par service to match. My check-in experience was not optimum.
My co-worker and I arrived at about...More
1 Thank mgg1234
Response from alex9297, Director of Hotel Operations at JW Marriott San Francisco Union SquareResponded 5 February 2015
Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. Feel free to contact us if would like to discuss further.
The JW Marriott has become our place to stay while in the City. Our daughter attends college in SF, we prefer the JW over other Marriott properties. The staff is very helpful, front desk attendant Wendy was very helpful as was the concierge. We like...More
The JW is right in the middle of Union Square, a perfect base for seeing SF, with historic sites, great shopping and restaurants, and great neighborhoods (Chinatown, Little Italy, etc.) all near by! The area is very hilly which is cool and very SF, but...More
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and
sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.