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JW Marriott San Francisco Union Square

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JW Marriott San Francisco Union Square
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1,730 Reviews from our TripAdvisor Community

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Showing 1,589: English reviews
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Boston, Massachusetts
Reviewed yesterday NEWvia mobile

The JW Marriott Union Square has a nice central location in the city. The staff was very friendly and made the stay enjoyable. The room we were assigned was very large and clean but was in need of updating. It appears that the hotel is in the process of updating their rooms. Once this is finished, the hotel will be...

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Helpful?
Thank AJBEN9
Cincinnati, Ohio
Reviewed 3 days ago NEWvia mobile

This is the first time I had stayed at a JW property. While it was nice, it was not as ritzy as I expected. I would consider it not much different than a standard Marriott with the addition of marble. Great location in Union Square area - short walk to Market to jump on the trolley. Lower level entry is...

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Helpful?
Thank CinciSparty
New York City, New York
Reviewed 3 days ago NEWvia mobile

Large business hotel with all the amenities one needs for business travelers. Not a charming hotel, but a well run with good service for a large hotel that offers typical Marriott services at fair value other than that overnight vehicle parking.

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Helpful?
Thank L R D
Chicago, Illinois
Reviewed 1 week ago NEW

I picked this hotel because I have had great experiences at other JW Marriott hotels (such as the Cherry Creek, Denver location). While the service, location, and amenities were good the condition of the room was sub par. I did complain to the front desk because I was frustrated with the amount of money I was paying per night and...

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Helpful?
Thank Linds595
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Thank you for your candid feedback of the property, we truly appreciate the great comments about the staff! Please accept my sincerest apology in regards to your room condition. As stated we will begin a full rooms renovation in April of 2017. We hope you will give us another chance should your travels bring you back to San Francisco. Jacob...

Los Angeles, California
Reviewed 1 week ago

This is a nice member of the JW Marriott family. It features many of the things that I've come to expect from JW: exceptionally friendly employees, slightly nicer than average rooms and a good concierge lounge. The overall look and feel of this hotel is a bit dated, although they are embarking on a remodel now. It needs it. Bathrooms...

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Helpful?
1Thank SFO-World-Traveller
Management response:

Dear SFO-World-Traveller, Thank you so much for taking the time to share your kind comments and the things that you enjoyed about your recent stay with us. We are delighted to hear that you enjoyed the amenities and our staff service. We are excited to share these comments with our staff. We are looking forward to hosting you again in...

Mountainside, New Jersey
Reviewed 2 weeks ago via mobile

Stayed in the past a few years ago and was great. Now not so. They are planning a renovation but until they do absolutely not worth the $$$$ nor having a 4 stR rating. Furniture broken or in damaged and very poor shape.

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Helpful?
1Thank Allan B
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Good Afternoon Allan B, Thank you for taking the time to submit your feedback in regards to your recent stay with us! Please accept our sincerest apologies for any challenges you experienced with your room. We're very excited to share our newly updated rooms once our renovation is complete! Should you have any further comments or concerns, please do not...

Denver, Colorado
Reviewed 2 weeks ago

My husband go to San Fran at least once a year and this is the hotel we prefer to stay in. The staff is always friendly and helpful. The rooms are always clean and comfortable. It's centrally located and we are able to walk everywhere from here. The fitness center is also nice with 4-5 treadmills and some general equipment...

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Helpful?
Thank Kristin D
Reviewed 2 weeks ago via mobile

Wow what can you say about a perfect hotel with our own BUTLER!! The room was sparkling clean! The bed was amazingly comfortable! The hotel itself was stunning with it's glass elevators! The staff was so polite and helpful! I cant wait to come back again!

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Helpful?
Thank Dean F
Management response:

Dear Dean F, Thank you so much for sharing your wonderful comments about our hotel and staff. We are delighted to hear that you had a great stay and we are excited to share your kind comments with our team. We hope you can come back and stay with us again soon! Kind regards, Debbie Bonafede General Manager

Denver, Colorado
Reviewed 2 weeks ago

My wife & I stayed here recently while in town for a holiday weekend with her family. We don't typically stay downtown at the most expensive hotels, just some place affordable, clean and maybe a short drive away. But at $250/night in downtown SF, we didn't think we could do much better than that! We really enjoyed our stay. The...

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1Thank Legamania
Reviewed 3 weeks ago via mobile

I have stayed in many JW 's around the world so I had high expectations for my first time at this one . It was nice but not JW level service . Rooms were very nice and clean , but the executive lounge was not open ?? I never have seen this in a JW ? They USA jW's should...

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Helpful?
Thank Mike T

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: ₹ 15,774 - ₹ 35,803 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Luxury Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#37 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Francisco Union Square staff and other travellers.
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Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have to stay here ask for a room or suite on a higher floor and in a corner. Nice views and plenty of sunshine.”
 of 5 bubbles Linds595, 20 Mar 2017 | Read review
“We've stayed here at least 6 times and never had a bad room.”
 of 5 bubbles Kristinkae, 13 Mar 2017 | Read review
“Higher floors are quieter but the corner rooms are chilly when there's bad weather and wind outside.”
 of 5 bubbles LinKo254, 23 Feb 2017 | Read review
“It's a square building, I suppose the more quiet of the four streets you look down on?”
  • GREAT bathroom!
  • Entry into guestroom
  • King-size bed
 of 5 bubbles TravSD, 23 Feb 2017 | Read review
“I asked for a room away from the elevators which was great; but I heard trucks and street noise in the early morning hours.”
 of 5 bubbles samsonandriley, 19 Feb 2017 | Read review
5 of 5