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JW Marriott San Francisco Union Square

1,870 reviews
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Traveller (668)
Room & Suite (475)
Dining (75)
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Overview
  • Excellent44%
  • Very good38%
  • Average12%
  • Poor4%
  • Terrible2%
Travellers talk about
“union square”(459 reviews)
“separate shower”(21 reviews)
Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Rooms
5 Mar6 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,870)Write a Review
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Show reviews that mention
All reviewsthe concierge loungeunion squareseparate showershower stalljunior suitelobby barthird floorstreet noisefitness centerhigh floorbusiness tripluxury hotelcity viewrooms are nicevalet parkingcorner roombusiness center
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1 - 5 of 1,718 reviews
Reviewed yesterday via mobile

Was in SF on business, stayed at the JW 4 nights. Good location, walking distance to the shopping center. The reception desk is a bit awkwardly located on a higher flier behind the lifts. But overall the stay was very good. The concierge team was...More

Thank Veronica A
Reviewed 1 week ago

My wife and I were in San Francisco recently for a business meeting and stayed at the JW Marriott Union Square. We are Marriott Platinum travelers, but that was of little help during this troubled stay. I prefer to start with the good. The breakfast...More

Thank 77Zeke
Response from TeamMarriott, Manager at JW Marriott San Francisco Union SquareResponded 6 days ago

Dear 77Zeke, Thank you for reviewing your recent stay with us. We appreciate your loyalty as a Platinum member. We apologize for the less than satisfactory experience you encountered with internet connectivity and seating issues. We will share your feedback with our staff to ensure...More

Reviewed 1 week ago

Stayed in town on New Year's Eve to attend an event at the Symphony and enjoyed the amenities at the JW Marriott. We took uber to and from Davies Hall (about $15 each way). We then walked around Union Square and up the hill to...More

Thank sbodie
Reviewed 2 weeks ago

The rooms seem to have been recently renovated, so the interiors were well done and the rooms are good size. The renovations don't include replacing single pain windows that open-- which increases the noise at night. I was able to reduce the street noise somewhat...More

Thank KCPDX
Response from Greg L, Front Office Manager at JW Marriott San Francisco Union SquareResponded 1 week ago

Hi KCPDX, Appreciate your feedback on your stay with us. Yes the hotel has recently completed a guest room renovation. Sorry to hear that the external liveliness of the San Francisco city streets interrupted your sleep but happy to know our staff was prepared with...More

Reviewed 2 weeks ago via mobile

When in San Francisco the Financial District is convenient to many things whether walking or driving. Good city views are abundant. The rooms are good size, clean, updated. The staff is courteous & helpful when on site. Overall a very nice property when in town.More

Thank GrizJim33
Response from Greg L, Front Office Manager at JW Marriott San Francisco Union SquareResponded 1 week ago

Hi GrizJim33, Thank you for sharing your thoughts. We are delighted to hear that you enjoyed our newly renovated rooms. Yes the hotel is in a great location central to many fun adventures in San Francisco. We hope to have the chance to welcome you...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$ 225 - US$ 616 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Business Hotel in San Francisco
#34 Luxury Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#36 Green Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 225 - US$ 616 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Business Hotel in San Francisco
#34 Luxury Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#36 Green Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (668)
Room & Suite (475)
Dining (75)
Amenities (58)
Business Centre & Event Rooms (4)
Nearby
Union Square
Originally home to rallies supporting the Union Army
in the Civil War, this grand square has become the
city's premier shopping and entertainment district
containing the largest number of upscale department
stores, chic boutiques, art galleries and theatres in
the city. It's a large open area where tourists and
locals gather, watch cable cars and crowds go by,
enjoy a snack, or plan their day of shopping and
...More
Questions & Answers
Ask a question
MOMOF2B
8 February 2018|
AnswerShow all 3 answers
Response from sdgirl2011 | Reviewed this property |
Its closed on weekends. But they do have an excellent bar and restaurant in the registration level.
0
Votes
MOMOF2B
8 February 2018|
AnswerShow all 2 answers
Response from NicandB | Reviewed this property |
The bar is open all the time. Which is part of the lounge. They have the best seafood chowder (if you like that kinda thing!!)
0
Votes
Picchudog
30 December 2017|
Answer
Response from John C | Reviewed this property |
There is none, but they usually send you an email if you have a reservations a few days before the date of arrival. Just call the hotel directly and ask for the concierge.
1
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Room Tips
"Avoid room numbers ending in 01, eg XX01, if you want internet coverage."
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"Facing Mason the street noise is more than I expected."
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"Watch your room charges daily for incorrect charges"
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"No need as most rooms will have more or less the same view."
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