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The Donatello

PricelineUS$ 250*
View Deal
Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 264*
US$ 250*
Great Deal
US$ 255*
US$ 255*
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The Donatello
The Donatello
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2,551 Reviews from our TripAdvisor Community

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Showing 2,168: English reviews
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Reviewed yesterday NEWvia mobile

After an efficient check-in we were directed to another desk and blind-sided by a Wyndham vacation pitch. The woman was well-trained. Unfortunately we had been introduced to their hard sell in Las Vegas. Every time we passed through the lobby they connected. While the room was well furnished and clean, it was also sterile gray. Bathroom was nice. Hallways were...

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Helpful?
Thank Linda M
Highland, Illinois
Reviewed 3 days ago NEWvia mobile

We stopped in San Francisco during our vacation, and stayed at The Donatello. It was nice; nothing fancy, but location was decent, and walkable to union square. Uber's had a hard time finding us though. You have to really be on your toes with them, and just watch out for the sales staff for the time share presentation...stay strong, and...

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Helpful?
Thank Lori M
Barcelona
Reviewed 4 days ago NEWvia mobile

Close to Union Square, with many services in the vicinity: restaurants, public transport, shopping. The room was great for 2 adults and 2 children. The bathroom was good, but not excellent. Room very clean and kind employees. I would repeat.

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Helpful?
Thank criescogmf
Reno, Nevada
Reviewed 6 days ago NEW

We stayed at the Donatello years ago and decided to try it again. It's an older hotel, but has been maintained and is quite clean. We had a spacious room with a very comfortable bed and linens. The photos posted on the website do not look like the room we had so I'm assuming they may have updated some of...

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Helpful?
Thank Linnbada
Santa Fe, NM
Reviewed 1 week ago NEW

This is Shell/Wyndham property and they really push attending a sales presentation. We decided to participate, put in the time, and didn't purchase. If there were no sales pressure this would have been a perfect stay. The rooms, we were on the 10th floor, were spacious. The only strange thing was the placement of a television in the bathroom. It...

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Helpful?
Thank Luanne M
Reviewed 1 week ago

This was booked by some friends on a group trip. It was a pleasant surprise rooms were quite nice, the employees very helpful, and the location great! We would be very happy to stay here in the future.

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Helpful?
Thank Andy M
Edmonton AB
Reviewed 1 week ago

When we arrived at The Donatello on May 3, we learned that Agoda had cancelled our reservation. There we were, bags in hand, listening to an Agoda rep tell us that they had gone to great lengths to contact me and that the glitch was my fault. True, my credit card expired between the time I made the reservation and...

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Helpful?
1Thank jennyanydots2000
Michigan
Reviewed 1 week ago

Lovely service in a nice and clean hotel. Room was very large with seating area. Nice kitchenette with small fridge, microwave, coffee pot and sink. We purchased some oatmeal and had that every morning in our room for breakfast. Bathroom could use an update, but had everything we needed and very clean. Large closet area to get dressed with a...

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Helpful?
Thank TravelLover985
Markham, Canada
Reviewed 1 week ago

My room was big! It was like a living room plus a bedroom. There was a TV mounted in the washroom mirror! I really like the big closet and there was a full length mirror beside it too! There were cutlery, plates, a microwave and bags popcorn in the kitchen! The front desk staff was awesome. We asked for extra...

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Helpful?
Thank HappyGenCoupeOwner
Newry
Reviewed 2 weeks ago via mobile

This hotel is ok, but I'm deducting a star off it because of the hard sell they give you on check in. We had a rental car and dropped the bags off at the Donatello with one of our party while we returned the car, when we got back the person who had checked in was all flustered because someone...

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Helpful?
Thank tillylamp
Management response:

Thank you for taking the time to provide this feedback. We are disappointed to hear your interaction with the resort staff did not meet your expectations, as this is not part of the Count On Me service we take pride in. We know that while on vacation it is imperative that our guests are treated well. We assure you that...

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04/06/2017 05/06/2017
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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 

Additional Information about The Donatello

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Region: United States > California > San Francisco > Union Square
Price Range: ₹ 14,997 - ₹ 27,731 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco
Hotel Style:
#25 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#30 Green Hotel in San Francisco
#54 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Donatello staff and other travellers.
65 questions
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Questions? Get answers from The Donatello staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask about the firmness of the beds.”
kstempson, 2 May 2017 | Read review
“They will harass you daily, sometimes multiple times to attend a meeting about timeshares. The staff are rude and not customer focused.”
droods, 21 Apr 2017 | Read review
“Quieter rooms appeared to be at the rear of the property”
JohnsonFive, 10 Apr 2017 | Read review
“Higher floor away from elevator are quietest”
lamcr, 26 Mar 2017 | Read review
“Rooms away from Post & Mason are quieter”
PlanetTravel247, 20 Mar 2017 | Read review
5 of 5
Priceline
US$ 250* /night
View Deal
Hotels.comUS$ 255
Official HotelUS$ 255
CancelonUS$ 264
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
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