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Kimpton Sir Francis Drake Hotel

PricelineUS$ 213*
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GreenLeadersGold level
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$ 242*
US$ 213*
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US$ 242*
US$ 241*
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Kimpton Sir Francis Drake Hotel
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3,079 Reviews from our TripAdvisor Community

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Showing 2,737: English reviews
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Stockholm, Sweden
Reviewed 3 days ago NEWvia mobile

This is a classic hotel with great location just close to Union Square. The hotel it self is in a need of refurbishment soon. Also the service team (except for the lobby bar) need to shape up. It's nothing particular wrong but the front desk and conferences service is not so customer friendly. They are more into each other actually....

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Helpful?
Thank tottelisa
Dungannon, United Kingdom
Reviewed 4 days ago NEW

The décor and bar area are quite quirky. Rooms are small but clean and comfortable. The concierge's knowledge was excellent, he saw we were travelling with our children so advised us of the areas to best avoid which I really appreciated. A great central location for the tour buses, shops and restaurants.

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Helpful?
Thank vivienne w
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

vivienne w, Thank you so much for reviewing your visit to the Drake! Our Concierge Team is an amazing asset to us and I honestly don't know what we would do without them sometimes, it's great that they were able to make your stay that much better. We are all looking forward to your next family trip. Cheers, David von...

Reviewed 6 days ago NEWvia mobile

I'd recommend it if you like a historic atmosphere. Pretty authentic. Small bathroom was to be expected in a historic hotel. Director of Operations was very accommodating, thoughtful and very responsive to guests' request.

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Helpful?
Thank Shellarella
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

Thank you Shellarella, I am always happy to help! We hope you can visit us again soon! Sincerely, David von Winckler Director of Operations

Grand Rapids, United States
Reviewed 6 days ago NEW

FAIL.. Everything from the room to the food was terrible. Not suited for meetings or conventions. ADA is a joke. Just try to get from the street entrance to the lobby. No elevators or ramp, not even a sign saying there is an elevator. I believe that you have to use the freight elevator to get to the lobby. I...

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Helpful?
Thank Patrick W
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

Patrick W, I am so sorry you didn't enjoy your visit with us! We have a guest elevator located near the entrance to the hotel and I am so sorry no one from our team pointed this out to you! I will be looking into the signage in the area and see if we can make any adjustments to make...

Boston, Massachusetts
Reviewed 1 week ago NEW

This is a lot like many of the Kimpton properties... a beautiful building with very comfortable rooms. We had a "junior suite" which was nice enough (albeit smaller than similar suites at other Kimptons)... but the bathroom was absurdly small. For real. We encountered a bizarre late night disturbance (violence in the room next door) that the hotel staff handled......

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2Thank salsadevo
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

salsadevo, I am so sorry you had to experience an issue in the room next to yours, this is never something we want to happen but we hold our security team to very high standards for situations such as these. The situation was passed on to the Manager on Duty, who did her best to make contact with you in...

Denver, Colorado
Reviewed 1 week ago

Last Spring my husband and I spent 4 or 5 days and we would have preferred going anywhere but this hotel. I read some great reviews before we arrived for our spring break. The staff were rude at the front desk, not welcoming or friendly or helpful, not a great way to start and it never really got better than...

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Helpful?
Thank MrsTG2013
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

Thank you for your review MrsTG2013, we appreciate the feedback. I am very sorry that your visit last year got off to a rocky start! We have worked hard to ensure our team is empowered to make sure every guest enjoys themselves and it seems like we missed the mark. I hope you can give us another chance in the...

Reviewed 1 week ago via mobile

As I'm sitting in this hotel room writing this review there is smoke coming out of my ears. I checked in last night and gave my card for the incidental hold. Instead of taking $100/night of my stay, the hotel depleted my entire bank balance down to zero. After about 2 hours (following 14 hours of a terrible trip here)...

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Helpful?
1Thank Stephanie P
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

Stephanie P, Wow, this sounds awful - I am so sorry. I have adressed this with our team and someone should be reaching out to you any minute, but I want you to know that we are going to do everything in our power to make this right for you. I appreciate you bringing this to my attention and we...

Reviewed 1 week ago

This hotel is in a great location right on Union Square and that is where the good bit ends. We arrived only to find two flights of stairs up to reception. We later found out that there is in fact a lift from street level but this was so poorly signed that we missed it on arrival.There was a man...

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Helpful?
1Thank Diane R
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

Diane R, Thank you for this feedback, I really appreciate you taking the time to let us know how your visit went and I am happy to hear the location was a good fit. I am truly sorry that we did not meet your expectations, I'm sure you can understand that this is never our goal. From my perspective, it...

San Juan, Puerto Rico
Reviewed 1 week ago

We previously stayed at the Kimpton Epic in Miami, which is very modern, clean and high-end, so expectations where high when we booked this hotel for a leisure weekend in San Francisco. What a disappointment, I should have read the reviews first. My husband even considered an early check-out and move to the nearby Marriott or Westin, but our trip...

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Helpful?
1Thank CamilleCardona
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

Oh no, CamilleCardona, I am so sorry we did not meet your expectations on your recent visit. Our main goal is to make sure all of our guests enjoy themselves, and it is unfortunate we couldn't make that happen for you. We would love to show you some of our larger rooms and make this up to you in the...

London, United Kingdom
Reviewed 2 weeks ago

There is little positive to write about this hotel.I like Kimptons in general but this one has a lot of work to bring to the standard of the chain. Firstly, the Beefeater greeting makes the experience feel like a touristy attraction, especially when they make little to no effort to help you with your bags. The receptionist was curt and...

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Helpful?
1Thank andmoz
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review

andmoz, Wow, I am so sorry you were not happy with your recent visit to the Sir Francis Drake! Our Beefeaters are a strong tradition at our hotel, but I can understand if their classic attire is not for everyone. I will be discussing your comments with our team, as the treatment you described is not in line with the...

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14/05/2017 15/05/2017
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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Kimpton Sir Francis Drake Hotel, housed in a landmark building in the heart of Union Square, is quintessential San Francisco: exciting, romantic, timelessly elegant and unique. The ornately decorated lobby, old-world hospitality, and Tom Sweeney, the hotel's infamous Beefeater doorman, transport you to another time and place. The legendary Starlight Room, the adjacent Scala's Bistro and unmatched hospitality complete the picture to create an unforgettable San Francisco experience. ... more   less 

Additional Information about Kimpton Sir Francis Drake Hotel

Address: 450 Powell Street, Union Square, San Francisco, CA 94102-1504 (Formerly Sir Francis Drake Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: ₹ 15,282 - ₹ 28,894 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Sir Francis Drake Hotel 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
Kimpton San Francisco
Sir Francis Drake Hotel San Francisco
Drake Francis Sir
Hotel Style:
#17 Green Hotel in San Francisco
#46 Luxury Hotel in San Francisco
#58 Business Hotel in San Francisco
#70 Romantic Hotel in San Francisco
#75 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Kimpton Sir Francis Drake Hotel staff and other travellers.
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Questions? Get answers from Kimpton Sir Francis Drake Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go to this hotel unless you want to a bad experience. If you are driving, parking is $65 a night.”
patrickwS1133GK, 24 Apr 2017 | Read review
“If you want to sleep, find another hotel”
salsadevo, 23 Apr 2017 | Read review
“Want a great room, Stay at another hotel!!”
MrsTG2013, 19 Apr 2017 | Read review
“Ask for a room away from the street and check the bathroom size.”
dianer628, 18 Apr 2017 | Read review
“Higher floor the best!”
glpzzz, 5 Apr 2017 | Read review
5 of 5
Priceline
US$ 213* /night
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Hotels.comUS$ 242
Booking.comUS$ 241
TripAdvisorUS$ 241
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Prices are for 1 room, 2 adults
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