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Sheraton Fisherman's Wharf Hotel

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3,736 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Fisherman's Wharf Hotel
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Showing 3,104: English reviews
Lodi, CA
Reviewed 10 June 2013

The website I booked this hotel at said it was a 4 star... so I expected it to be better than most hotels I've stayed at. However, it was really just average. Lobby was nicely decorated, but the halls and rooms could been the same since the 80s. No fridge in the room, wifi was $14.95/night, parking would have been...

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Helpful?
Thank 222ThomasB
Saint Louis, Missouri
Reviewed 10 June 2013

After reading reviews from several different sites, I was a little concerned about staying at this hotel. I called a month or more ahead of time and talked to the front desk mgr. Bradley Hansen, who took a lot of his time addressing my concerns. I asked for a certain type of location/room and it was perfect. The location is...

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Helpful?
Thank kayk600
BHansen, Front Office Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Thank you for taking the time to share about your experience at our hotel. It was a pleasure to host you and we are glad you enjoyed our staff so much. We look forward to welcoming you back the next time you are in San Francisco.

Reviewed 9 June 2013

No free wi-fi or fridge. Nice decor but wi-fi requires a credit card, room by the fire escape - woken up by riff raff banging on the fire escape door at 3am. Pool is open till 10pm & noisy. Thin walls, small rooms, Tiny bathrooms, no laundry machines. Good location & very friendly staff/concierges, Nice fireplaces which are always occupied....

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Helpful?
Thank Toisangirl
BHansen, Front Office Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

We apologize that you didn’t experience our hotel the way most our guest’s do. We always appreciate feedback both positive and constructive. It was refreshing to hear that you enjoyed the service levels of our staff. Although there is a charge for wireless in the room we do offer our guest’s complimentary wireless internet in the lobby. Thank you for...

Saskatchewan, Canada
Reviewed 9 June 2013

We traveled to the Sheraton on Fisherman's Wharf May 31-June 6. It has such an amazing location!! one block from the wharf, about 2 blocks from Pier 39. All sorts of restaurants & shopping within walking distance. The F-train which goes down the Embarcadero stops right outside the hotel, as well as the bus to Coit Tower is right down...

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Helpful?
Thank ANerbs
BHansen, Front Office Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Thank you for taking the time share about your experience at the Sheraton Fisherman’s Wharf. Everyone loves our location as it is one of the best in the city. We will be sure to recognize the concierge for taking good care of you. We appreciate your feedback and look forward to welcoming you back in the future.

Mercer Island, Washington
Reviewed 6 June 2013

I had the worst experience I have ever had at a hotel in my life. After the maid refused to leave the room while I was using the restroom, she decided the following day to continually harass me. I told the maid on four occasions when I was checking out. She did not listen to me and later walked in...

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4Thank kevin p
Faversham, United Kingdom
Reviewed 5 June 2013

This hotel is 'top notch', extremely comfortable and ideally located for a number of the iconic landmarks of San Francisco. All staff are very helpful and professional, willing to go the extra mile to make your stay memorable. We stayed three nights and thoroughly enjoyed every minute. We highly recommend this hotel and will certainly use again when re-visiting this...

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Helpful?
Thank Dave F
BHansen, Front Office Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Thank you for sharing how much you enjoyed staying at the Sheraton Fisherman’s Wharf. All our staff takes great pride in providing high levels of customer service. We look forward to welcoming you back the next time you visit San Francisco.

Scotts Valley
Reviewed 5 June 2013

Hubby and I, along with two other couples, were going to take a private sailboat ride out of Sausalito. Unfortunately, hotel rooms in Sausalito were pretty pricey $320+ per night for a Saturday night (a few hotels require min two nights). So, I decided to take a chance and book a room in SF via Priceline, which turned out to...

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1Thank ScottsValleyBubs
BHansen, Front Office Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Thank you sharing about what sounds like an amazing few days in the city. If you are a big fan of dim sum I highly recommend trying Canton. It is located in the financial district and one of my personal favorites. Thanks again for your kind words and we look forward to hosting you in the future.

Auckland
Reviewed 4 June 2013

We are a couple from New Zealand and stayed here for 3 nights leaving today for New York. Everything was superb - the location excellent, the bed and pillows are the most comfortable we've ever slept on. The room was large - the only minus is there was no fridge in the room but ice was handy if you needed...

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Helpful?
Thank Titirangichick
BHansen, Front Office Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Thank you for sharing about your experience at the Sheraton Fisherman’s Wharf. Sounds like you really enjoyed our wonderful Sheraton Sweet Sleepers beds. They provide our guest’s with a great night sleep which is always needed after a long day of exploring our beautiful city.

Banner Elk, North Carolina, United States
Reviewed 4 June 2013

When we walked into this hotel, we were very impressed with how lovely everything looked. Overall, the building and room themselves were lovely and fairly comfortable. Unfortunately, we felt consistently disappointed by the way we were treated by staff. A few things that happened to us: 1. We reserved through AAA and our confirmation listed that our room would include...

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Helpful?
1Thank Laura B
BHansen, Front Office Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Thank you for taking the time to provide feedback about your recent stay with us. I apologize that our staff did not handle your issue in regards to complimentary internet in the room more professionally. Our staff generally receives very high marks for the level of customer service they provide. We are addressing the way the confirmation reads from AAA...

Paradise, California
Reviewed 4 June 2013

There is nothing wrong with this place but I guess I expected a tiny bit more considering the ratings. It is a nice, clean, well run place with an excellent location for sight seeing and I suppose the price is not bad by San Francisco standards but the price of the breakfast buffet was exorbitant and parking is extra. That...

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Helpful?
Thank twallis

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Staying in Fisherman’s Wharf

Neighbourhood Profile
Fisherman’s Wharf
Packed with family-friendly entertainment, quality hotels, and good food, there’s something for everyone at Fisherman’s Wharf. From street performers and historic cable cars to art galleries and museums, a postcard-worthy photo is available on every corner. Bring your appetite: seafood lovers will be rewarded with Dungeness crab and sourdough bread bowls, while Ghirardelli Square will satiate anyone’s sweet tooth after a day at Alcatraz and the Golden Gate Bridge. Don't forget to say hello to the adorable sea lions that make this neighbourhood a true San Francisco treat.
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 

Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133-1450
Region: United States > California > San Francisco > Fisherman’s Wharf
Price Range: ₹ 10,379 - ₹ 26,892 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Reservation Options:
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf
Hotel Style:
#43 Green Hotel in San Francisco
#49 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Fisherman's Wharf Hotel staff and other travellers.
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Questions? Get answers from Sheraton Fisherman's Wharf Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book Elsewhere”
 of 5 bubbles MarkF889, 2 Dec 2016 | Read review
“Find a different hotel”
 of 5 bubbles 702rosag, 2 Dec 2016 | Read review
“Stay on the top floor; the noise from the rooms above is very loud”
 of 5 bubbles UsingCommonSense, 29 Nov 2016 | Read review
“My room was facing the bay bridge, but you can also see the bus yard, but it wasn't noisy”
 of 5 bubbles pgdulce, 28 Nov 2016 | Read review
“Far from street, far from doors”
 of 5 bubbles JenB500, 28 Nov 2016 | Read review
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