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Hilton San Francisco Union Square

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Hilton San Francisco Union Square
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1,609 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton San Francisco Union Square
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Showing 1,250: English reviews
Chicago, Illinois, USA
Reviewed 1 week ago

This is nowhere near 4 stars. More like two. The only thing that is impressive is the lobby. Rooms are small, bathrooms I don't even want to talk about. Two people can't fit inside. Carpet smelling like mold and dirty socks. Overall this hotel looks like it is from 1970s . Please stay somewhere else if you like nicer hotel.

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Helpful?
1Thank Adnan K
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for your review, Adnan K. We are sorry to hear about your negative experience. Our team takes each disappointment seriously. We need your experiences whether good or bad to help shape our improvement plans. We are pleased that we were able to contact you to offer our personal apology and make it right. We hope that the next...

Reviewed 1 week ago via mobile

Hotel is beautiful looking and right in Union Square. Parking is hard to find around the area, if you choose to park at the hotel it's $50 a night added to your reservation! Ridiculous. Surrounding area has plenty of bars and restaurants within walking distance, which is a huge plus. There are a TON of homeless people in the area...

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Helpful?
Thank the_greg72
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear the_greg72, Thanks for taking the time to write us about your recent stay. We are glad that enjoyed our property but we are sorry to hear that you were not 100% satisfied with your stay. The parking rates are comparable to our local hotels and standard for the city of San Francisco according to our research. We appreciate your...

Reviewed 1 week ago

Stayed at this Hilton a couple weeks ago while in town for a Patriots game. We came in late Thursday night and the hotel lobby bar was busy. Check in was fast. Only complaint with check-in was I checked in via the app and was excited for the digital key but was still required to check-in at the desk which...

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Helpful?
Thank ashgriffy4
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear ashgriffy4, It is always wonderful to receive such positive comments from our return guests. We're so delighted that you enjoyed your stay and truly appreciate your loyalty. Guest feedback is vital to us and helps us refine our services and offerings. We will research what the issue was on the day that you arrived to see if we can...

Reviewed 1 week ago

Wonderful stay. First time at the Hilton on Union Square. So much to do in the area. Very friendly staff. wonderful room with great view, very clean and modern facilities. Very easy check in process even during the busy holiday season.

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Helpful?
Thank marymC8614PR
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear marymC8614PR, Thanks for your kind words! We're thrilled you found our location convenient and that you enjoyed the view from your room. It sounds like a wonderful first visit to the San Francisco Hilton Union square and we can't wait to welcome you in the near future.

Brentwood, Tennessee
Reviewed 1 week ago

Rented a junior suite on the 10th floor and was very pleased with both the room and the service at the hotel--front desk, concierge, bell desk--everyone was courteous and eager to help. I spend more than 100 nights/year out on business travel, but this was a leisurely Hilton Honors stay. The location is SO very convenient--I had a hard time...

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Helpful?
Thank Charles D
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Charles D, Thank you so much for positive remarks pertaining to our service team. We have shared your comments with our entire staff. We are also happy to read that you enjoyed our location in the heart of Union Square. It is indeed a fantastic neighborhood with such a great selection of unique shopping and dining opportunities. Your loyalty...

New Mexico
Reviewed 1 week ago

Very busy hotel in excellent location in Union Square. Nice room, great view of the city from the 35th floor. Room very clean and comfortable bed. Excellent conference areas. The only downside is no real restaurant other than the bar areas and Herb N Kitchen. Several reasonable restaurants within a block of the hotel. Shopping area a couple blocks down...

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Helpful?
Thank Christine C
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Christine C, Thank you for your review. Glad the views didn’t disappoint and that you felt comfortable with our hotel team and the space the room offered you. Our Urban Tavern restaurant does serve a full breakfast and we are happy to share that full dinner is available as well. We will look forward to our next opportunity to serve...

Surrey, Canada
Reviewed 1 week ago

This is my second stay, at this hotel my girlfriend & I had come to shop & relax. Comfy clean room it's not super fancy but for location & price great value. The food downstairs at convenience store is very pricey. Just around corner there is a Walgreens with lots of choices for snack also a starbucks close by. The...

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Helpful?
1Thank Rachel L
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Rachel L, Wow! Thank you very much for your supportive comments. The team will be very gratified to see they contributed to your overall vacation in San Francisco. We value being a part of our guest holidays. Your taking your valuable time to spend it with us is why we strive to make each stay perfect. We love that...

Honolulu, United States
Reviewed 1 week ago

Lack of customer service to assist handcap individual. When I reserved rooms I was okay but got into an accident and fractured my hip. Which required me to go to PT and walk with a cane. I didn't get much help from the employees at this hotel.

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Thank X115AXalexanders
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear X115AXalexanders, We are very concerned about your feedback and extremely glad that you are letting us know that you had such a such a negative experience. We will be contacting your privately to request further details. This will allow us to review the occurrence and follow with our staff to ensure future improvement.

Reviewed 1 week ago via mobile

Besides the wonderful Manhattans and the view from the CityScape lounge, the overnight stay was rather disappointing. Quality customer service was severely lacking due to the impersonal and almost uptight demeanor of the staff. This can typically be blamed on poor management the entire way up as not one staff member I encountered went out of their way to ensure...

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Helpful?
Thank Andrea S
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Andrea S, Our Cityscape lounge does have some of the most impressive views that San Francisco has to offer, we are so glad you were able to enjoy them. Your comments regarding our staff, although unpleasant for us to hear, are appreciated and are tied to our continuous process of customer service improvement. We will research what the issue...

Reviewed 1 week ago via mobile

This is a popular hotel for corporate events in SF so if you hate crowds, you may not care for it. I, on the other hand, thought it was an advantage. Not only did they ensure our check in was quick, they put us in a junior suite on the 10th floor with a city view at no extra charge....

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Thank Redgra
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Redgra, We're thrilled to hear you enjoyed your stay with us. It's our pleasure to accommodate you to the fullest extent. We love our location too! There's plenty to see and do in San Francisco, and we're right there in the heart of it all. The city is right on our doorstep. With this said, we'd love to see...

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is within walking distance to all the excitement of the Bay Area. Whether you're on business or vacation, there's something for everyone in the heart of the city! Among downtown San Francisco hotels, no other destination matches our blend of style, service, and setting. Find yourself within walking distance to famous neighborhoods like Chinatown and Nob Hill, the iconic Cable Cars, fabulous shopping, and dining all located in the heart of the theater district. Our dynamic Hilton San Francisco Union Square hotel features splendid resort-style touches – a heated outdoor pool and whirlpool perched atop the lush 16th floor deck, and delicious dining at the stylish Urban Tavern Restaurant. For corporate guests, we offer over 134,000 square feet of state-of-the-art meeting facilities, where the Bay views are stunning and the service flawless. With its history and grandeur, the Hilton San Francisco Union Square hotel offers everything you need for extraordinary business trips or vacations. ... more   less 

Additional Information about Hilton San Francisco Union Square

Address: 333 O'Farrell Street, San Francisco, CA 94102-2116
Region: United States > California > San Francisco > Union Square
Price Range: ₹ 9,195 - ₹ 34,260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton San Francisco Union Square 4*
Number of rooms: 1919
Reservation Options:
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Also Known As:
Hilton San Francisco Union Square Hotel San Francisco
Hilton Hotel San Francisco
San Francisco Hilton
Hotel Style:
#19 Green Hotel in San Francisco
#47 Luxury Hotel in San Francisco
#72 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Francisco Union Square staff and other travellers.
93 questions
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United Kingdom
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Belfast, United Kingdom

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Questions? Get answers from Hilton San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a balcony room!”
 of 5 bubbles RaymondGonzales1978, 5 Dec 2016 | Read review
“Rooms vary in size check with your hotel desk attendant”
 of 5 bubbles tkdecker43, 4 Dec 2016 | Read review
“Rooms with a balcony and a view of the city are fantastic!”
 of 5 bubbles evan352, 1 Dec 2016 | Read review
“I gave up a higher floor with a better view to be on the 10th floor with a larger room. It was definitely the right choice for us.”
 of 5 bubbles CharlesD364, 28 Nov 2016 | Read review
“Become a hilton honors member if you want to be in the shorter check in line.”
 of 5 bubbles T5721EWdianah, 23 Nov 2016 | Read review
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