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The Opal San Francisco

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Traveller (168)
Room & Suite (247)
Dining (6)
Overview
  • Excellent14%
  • Very good48%
  • Average26%
  • Poor6%
  • Terrible6%
Travellers talk about
“mel's diner”(98 reviews)
“van ness”(91 reviews)
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Suites
Fitness centre
Multilingual Staff
Wheelchair Access
2 Star accommodation
All hotel details
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,194)
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884 results
Traveller rating
152
414
196
60
62
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LanguageEnglish
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152
414
196
60
62
Show reviews that mention
All reviewsmel's dinervan nesscontinental breakfastunion squaretenderloinan older hoteljapan townfront desk stafffisherman's wharfpublic transportbus stopparking garagefew blockslobbyneighborhoodcaliforniamuni
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1 - 5 of 884 reviews
Reviewed 15 July 2018 via mobile

The room was great - newly remodeled. The hotel lobby and Mel's diner were under construction, it was a slight inconvenience. The hotel should be perfect once the work is completed. Parking was a block or two away - not a big deal - unless...More

Thank Mark T
Response from Tony F, General Manager at The Opal San FranciscoResponded 4 weeks ago

Hi Mark T, I'm delighted you found our newly renovated guest rooms to be great. I regret that we are not yet finish renovating our lobby and restaurant/bar. But we are working earnestly to get it done for all our guests to enjoy as soon...More

Reviewed 3 July 2018

Visited with my daughter from 23 - 27 June 2018 as a last minute booking. From the outside to be honest I did not want to go in as the area a few blocks back was not the best. (on the edge of the Tenderloin...More

1  Thank _anne_gillies
Response from Tony F, General Manager at The Opal San FranciscoResponded 4 July 2018

Hi _anne_gillies, Well I'm delighted that we pleasantly surprised you! Words you used like "Stunning", "Very Modern", and "Brand New and Spot On" to describe our beautiful new renovated guest rooms are similar to the reaction that other guests also felt. We are working hard...More

Reviewed 27 June 2018 via mobile

I am staying at the Opal and it has no hot water in the room. When you call the service they say to leave the water open until it warms up, but won’t happen. And they may say it is your fault. As well they...More

Thank kapiva
Response from Tony F, General Manager at The Opal San FranciscoResponded 27 June 2018

Hi Kapiva, I sincerely apologize that you are currently having these issues. To update,the hot water in some rooms is being addressed. It's was a necessary, but just a temporary plumbing work that's scheduled to get finished in a few hours as explained in the...More

Reviewed 6 June 2018

The hotel is under renovation and the completed rooms are beautiful. The family was split between 2 hotels for the first few days of our trip and were supposed to transfer to the other on day 3 when the room was available. After seeing the...More

1  Thank Shenee J
Response from Tony F, General Manager at The Opal San FranciscoResponded 27 June 2018

Hi Shenee J, I am so delighted that you and your family found our newly renovated guest rooms beautiful and had a wonderful stay. And yes, although parts of our hotel is under renovation, on its way to also making the same beautiful improvements, we...More

Reviewed 28 May 2018 via mobile

Comfortable beds and clean rooms. The hotel is under renovation and under staff. Its really annoying how much they're currently charging for such inconvenience. I'm sure once they are finished the hotel is going to be really cool. But, I would not pay more that...More

1  Thank ceurb
Response from Tony F, General Manager at The Opal San FranciscoResponded 27 June 2018

Hi ceurb, I am glad to know that you found our newly renovated guest room to have a comfortable bed and clean. We receive plenty of compliments about them. However I do regret you didn't have an overall good experience nor did you find value...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Wheelchair Access
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 183 - US$ 688 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 183 - US$ 688 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (168)
Room & Suite (247)
Dining (6)
Amenities (7)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Kitty F
19 October 2017|
AnswerShow all 5 answers
Response from Magda K | Reviewed this property |
Year ago there was nothing of those items. Only bed, wardrobe and sink.
0
Votes
Ellibelli55
14 January 2017|
AnswerShow all 4 answers
Response from rmathey | Property representative |
There is a bus line that goes down to Fisherman's Wharf which is near the cruise piers. It is about a 15 min bus ride (depending on traffic) and costs $2.50/person.
1
Vote
Deggies1
14 December 2016|
AnswerShow all 5 answers
Response from rmathey | Property representative |
Rosa: The parking on our property is $41 plus tax per night, which comes out to $46.74. Thank you, Roger Mathey Asst General Manager Opal Hotel
0
Votes
Room Tips
"I suspect all rooms available are only the newly refurbished ones as the lift does not stop at the floors..."
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"Room on the same side as 527 have great city views"
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"I went high to keep noise down in a city location."
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"Talk to Roger or Claudia at the front desk- they are very knowledgeable~ the higher floors have started..."
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