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Traveller (345)
Room & Suite (392)
Dining (48)
  • Excellent27%
  • Very good40%
  • Average19%
  • Poor7%
  • Terrible7%
Travellers talk about
“burritt room”(33 reviews)
“charlie palmer”(28 reviews)
“live jazz”(22 reviews)
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Multilingual Staff
3 Star Hotel
All hotel details
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2 Apr3 Apr
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,144)
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All reviewsburritt roomcharlie palmerlive jazzjunior roomunion squareexposed brickboutique hotelstockton streetyogurtfree breakfastgarbage trucksrooms are smallstarbucks coffeedirectly across the streetan older buildingwater pressurestreet noise
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311 - 315 of 868 reviews
Reviewed 15 January 2016 via mobile

A nice, clean, friendly boutique hotel for I'd suggest low budget tourist. Cool bar and restaurant at night. Great location in centre of town very close to union square. But definitely no substitute for 4 or 5 star and not a business hotel. I couldn't...More

Thank fitz0311
Response from MysticManagement, General Manager at Mystic HotelResponded 17 February 2016

Dear Fitz0311, Thank you for taking the time to share your feedback; it is greatly appreciated! We do always look for ways to improve and since then have updated our WiFi equipment to better service our guests technological needs. I do hope you consider us...More

Reviewed 30 December 2015 via mobile

This hotel was a massive disappointment. Our room was on the 4th floor and we were woken up at 12am 5am and 8am each morning by the rubbish trucks. The room was draughty. The breakfast was poorly stocked and they couldn't cope with the number...More

1  Thank rkeenan1606
Response from MysticManagement, General Manager at Mystic HotelResponded 17 February 2016

Dear Rkeenan1606, I'm very sorry to hear about your experience here at the Mystic. I would like to invite you back to see if we can't help create a more memorable visit. Getting a good nights rest is very important in all aspects of travel....More

Reviewed 24 December 2015

I just checked out today and wanted to write a few words about the hotel. Since the time I booked this hotel,I was a little apprehensive because of some reviews I read. I would like to say that I had a wonderful experience .The room...More

1  Thank Meeta C
Response from Rita R, Manager at Mystic HotelResponded 20 January 2016

Hi Meeta, Thank you so much for taking the time to review us. We appreciate your patience with the internet (yes we are working on fixing that), and with our elevator (it's a bit historic but charmingly so). We are glad our enjoyed your stay...More

Reviewed 21 December 2015 via mobile

I did a lot of research before choosing this hotel. I had some concerns (see past reviews regarding elevator/Internet ) but decided to take the plunge and book a mystic suite for my 3 night stay...I ended up traveling solo but met up with a...More

2  Thank Olga G
Response from MysticManagement, Manager at Mystic HotelResponded 20 January 2016

Dear Olga G, Thank you so much for your review of the Mystic Hotel. Your feedback is important to us and we will share it with our front desk and staff. We pride ourselves on great service and I am sorry that this was not...More

Reviewed 12 December 2015

This hotel was not acceptable for business travel. The internet did not work once during my time there ( 2 nights). They kept saying they would reset the router but that never worked. The computer in the lobby is basically running on DOS and also...More

1  Thank Marie G
Response from Rita R, General Manager at Mystic HotelResponded 20 January 2016

Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review, Nov 25, 2015 Dear M G, Thank you for your honest review of your stay with us here at the Mystic Hotel. I would like to apologize that we did not...More

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Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Multilingual Staff
Room amenities
Refrigerator in room
Things to do
Price range
US$ 167 - US$ 528 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#82 Romantic Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms
Price range
US$ 167 - US$ 528 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#82 Romantic Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms
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Traveller (345)
Room & Suite (392)
Dining (48)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Amenities (2)
Union Square
Originally home to rallies supporting the Union Army
in the Civil War, this grand square has become the
city's premier shopping and entertainment district
containing the largest number of upscale department
stores, chic boutiques, art galleries and theatres in
the city. It's a large open area where tourists and
locals gather, watch cable cars and crowds go by,
enjoy a snack, or plan their day of shopping and
Questions & Answers
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Kyle T
22 April 2017|
Response from Trip718 | Reviewed this property |
Don't stay here. This place is a nightmare for business and leisure customers. The front desk is rude, the property is dirty and they dont have ac. You could stay in a budget property and get better service.
9 February 2017|
AnswerShow all 2 answers
Response from Parul S | Property representative |
Hello Vaibhav- Mystic Hotel by Charlie Palmer is located right in the heart of union square which will give you a lot of options to eat out. We also have a great restaurant at the hotel Burritt Room+Tavern which can also be... More
21 September 2016|
AnswerShow all 10 answers
Response from gailmpemberton | Reviewed this property |
the other answers are incorrect. there is no air conditioning at the hotel only overhead fans. depending on which side of the hotel your room is on they can heat up like an oven.
Room Tips
"The suits are a fraction of the cost of other hotels"
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"Rooms facing the front get an amazing breeze!"
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"Great location, Union Square, Shopping and transportation all close by."
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"Stay somewhere else."
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