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    Serrano Hotel

    405 Taylor St, San Francisco, CA 94102-1765
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    1/10/2017 2/10/2017
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    US$ 551US$ 614
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    Traveller (413)
    Room & Suite (237)
    Dining (18)
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    Overview
    • Excellent27%
    • Very good44%
    • Average19%
    • Poor6%
    • Terrible4%
    Travellers talk about
    “union square” (463 reviews)
    “tenderloin” (151 reviews)
    Free Wifi
    Parking
    Breakfast Available
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
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    The Westin St. Francis San Francisco on Union Square
    5,602 reviews
    #70 of 229 hotels in San Francisco
     
    Hilton San Francisco Union Square
    2,650 reviews
    #91 of 229 hotels in San Francisco
     
    The Alise - A Staypineapple Hotel
    512 reviews
    #7 of 229 hotels in San Francisco
     
    Handlery Union Square Hotel
    4,015 reviews
    #72 of 229 hotels in San Francisco
     
    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (2,765)
    There are newer reviews for Serrano Hotel
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    881 - 885 of 2,448 reviews

    Reviewed 6 October 2016

    Good value and location. Helpful staff. Upgraded our room for us at no charge when our original room smelled of smoke. The only negative in our room was an old couch in the sitting area which needs to be replaced.More

    Review collected in partnership with this hotel
    Thank W2909HGmarcl
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 10 October 2016

    Hello W2909HGmarcl, We appreciate your kind words about our hotel and friendly team. Serrano knows that we have the best guests! Thanks for your understanding about switching rooms; we’re committed to getting it right, and as a smoke-free hotel that shouldn’t have been an issue; we...More

    Reviewed 6 October 2016

    I have stayed here three times and each stay has been pleasant. Love the location! Staff is Friendly and helpful. All modes of transportation are easy to get to. Union Square is within walking distance as is Chinatown. I will definitely stay here again!More

    Review collected in partnership with this hotel
    Thank alicepX8754KF
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 10 October 2016

    Hello alice, Finding a welcoming hotel when you’re on vacation is worth a lot, and we’re very happy to hear that’s just what you found! Union Square is one of our favorite spots, and just steps away we hope you could enjoy visiting more than...More

    Reviewed 6 October 2016

    They did not honor my booking with a well known online booking service and charged more that $50 per day over the advertised, booked rate. This was discovered at check in (after a long flight and then driving through rush hour traffic in a large...More

    Review collected in partnership with this hotel
    Thank davidcS8674NU
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 10 October 2016

    Hello david, We’re very sorry to hear about your experience. Would you consider reaching out to our general manager, Ben Malmquist so we can discuss this personally? He can be reached at Benjamin.Malmquist@serranohotel.com and looks forward to speaking with you. We want to have room...More

    Reviewed 5 October 2016

    Lovely hotel with friendly staff and a great location to walk to restaurants, shopping and sight seeing. Room as quiet and comfortable. Hotel is about 25 minutes from airport and the shuttle service to return you to the airport from the hotel was inexpensive and...More

    Review collected in partnership with this hotel
    Thank Denise D
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 10 October 2016

    Hello Denise, Your 5 stars is a HUGE compliment, and we appreciate it! The best part of our day is knowing we’ve made a guest happy! Since you mentioned it— we completely agree our location is fantastic, close to shopping, theaters and more! The next...More

    Reviewed 5 October 2016

    This older hotel had a small room with very old furniture. Location was nice and cleanliness was good. I do not know if you could do any better for the price in San Fransisco. Staff was friendly and helpful.More

    Review collected in partnership with this hotel
    Thank Shelley Y
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 10 October 2016

    Hello Shelley Y, Being in a great location is always a good thing, and we love knowing you found Serrano at the heart of it all. We’re taking your feedback about our furniture into careful consideration and are glad to share that we are in...More

    The Westin St. Francis San Francisco on Union Square
    5,602 reviews
    #70 of 229 hotels in San Francisco
     
    Hilton San Francisco Union Square
    2,650 reviews
    #91 of 229 hotels in San Francisco
     
    The Alise - A Staypineapple Hotel
    512 reviews
    #7 of 229 hotels in San Francisco
     
    Handlery Union Square Hotel
    4,015 reviews
    #72 of 229 hotels in San Francisco
     
    About
    Awards & Recognition
    GreenLeadersPlatinum level
    Amenities
    • Top amenities
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Business Centre with Internet Access
    • Meeting Rooms
    • Multilingual Staff
    • Breakfast Available
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$ 180 - US$ 583 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Green Hotel in San Francisco
    • #45 Luxury Hotel in San Francisco
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 236
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Priceline, Travelocity, Agoda, Cancelon, TripOnline SA, Hotwire, HotelsforEveryone, getaroom.com, HotelQuickly and Evoline ltd so you can book your Serrano Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • San Francisco
    • Also Known As
    • Kimpton San Francisco ,
    • Serrano Hotel San Francisco
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    Traveller (413)
    Room & Suite (237)
    Dining (18)
    Pool & Beach (1)
    Hotel & Grounds (325)
    Bathroom (35)
    Business Centre & Event Rooms (8)
    Nearby
    Hilton San Francisco Union Square
    2,650 reviews
    .09 km away
     
    The Westin St. Francis San Francisco on Union Square
    5,602 reviews
    .30 km away
     
    Handlery Union Square Hotel
    4,015 reviews
    .24 km away
     
    The Alise - A Staypineapple Hotel
    512 reviews
    .16 km away
     
    Nearby Restaurants
    Taylor Street Coffee Shop
    958 reviews
    .05 km away
    Tratto
    125 reviews
    .08 km away
    Olympic Flame Cafe
    124 reviews
    .12 km away
    Urban Tavern
    376 reviews
    .06 km away
    Nearby Attractions
    Scenic 49 Mile Drive
    345 reviews
    .21 km away
    Glide Memorial United Methodist Church
    110 reviews
    .11 km away
    American Conservatory Theater
    47 reviews
    .13 km away
    SHN Curran Theatre
    35 reviews
    .10 km away
    Ask a question
    Questions & Answers
    Vitor B
    15 August 2017|
    AnswerShow all 3 answers
    Response from Helen P | Reviewed this property |
    We didn't order food to our room, but in other hotels where we did , they charged us extra. So read the small print on hotel room menu's.
    0
    Votes
    Theresa G
    27 July 2017|
    AnswerShow all 3 answers
    Response from Veious | Reviewed this property |
    You can walk 2 blocks to the cable cars that will take you to Fisherman's Warf. The hotel is located downtown SF, and centrally located to all major sights in SF.
    1
    Vote
    yellowboy345
    30 June 2017|
    Answer
    Response from Robert S | Reviewed this property |
    my review was based on staying at the hotel. i do not know anything about hotel management related and certainly nothing on background checks for their staffs.
    0
    Votes
    Room Tips
    "I had a room with an excellent view of San Francisco on the 17th floor, so I would definitely recommend a..."
    Read review
    "No special preference."
    Read review
    "Ask for a view"
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    "Get a room on a higher floor away from the elevator."
    Read review
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