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Serrano Hotel

CancelonUS$ 198*
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GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 353*
US$ 198*
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US$ 213*
US$ 214*
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Serrano Hotel
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2,444 Reviews from our TripAdvisor Community

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Showing 2,152: English reviews
Reviewed 3 February 2016 via mobile

Extremely overpriced for what youre getting. Room just big enough for one queen bed- no chair, no desk, no fridge, no microwave. Exercise room with 2 treadmills that were both not working. Stayed 2 nights and 1 elevator not working throughout the entire stay. "Continental breakfast" was coffee only--no food, no juice, no pastries. Bathroom big enough for 1 person...

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Helpful?
3Thank Psy B
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Psy B, We’re sincerely sorry to hear you were disappointed with your stay. We like to pair a wonderful San Francisco experience with a wonderful stay at Serrano. For your future reference, we have a variety of rooms and suites, and we’d love to help you find a spacious one if you stay again that will better meet your...

Hollywood, California, United States
Reviewed 2 February 2016

Loved my recent stay at the Serrano Hotel. It's more of an old world classic hotel (a la The Fairmont for example) with Victorian accents and a classic-looking lobby area. Prices were fair for the location and the rooms (while a touch small) were incredibly comfortable and had all the usual amenities. Bathroom was also small but the shower was...

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Helpful?
Thank MissFranberry
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello MissFranberry, Thanks for your review of Serrano! We love to tell our guests about our hotel but know it means even more if they hear it from another guest. When it comes to comfort and service we believe our guests should have only the best! Thanks for the feedback about the hairdryers; we’re definitely taking it into consideration. Whether...

Almunecar, Spain
Reviewed 1 February 2016 via mobile

Stayed here on a road trip to meet family. Hotel is very central and everything is within walking distance. Slightly dated but good service and friendly staff. Pet friendly but the lift access can be a problem. Good value for money - would stay again!

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Helpful?
3Thank Clive C
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Clive C, “Would stay again,” are our favorite words, and we sincerely hope you will! You (and your pet) are always welcome at Serrano! We’re happy to share our elevators are in the process of a beautiful remodel, and one is already finished. This means that next time getting to your room will be nothing but a breeze. The...

Reviewed 29 January 2016

We stayed here for work. The rooms are small, tiny cramped elevators. They charged $70 day for parking, saying the SUV car was oversized. My hubby asked for a microwave to heat up leftovers and was told they didn't have any and had no way of heating them up for him. The bathroom is cramped with no counter space for...

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Helpful?
3Thank 908bonniem
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello 908bonniem, When guests stay with us, we want it to be a stay they love, and we sincerely apology for falling short of that during your stay. As a boutique hotel, one of our favorite parts is the variety of rooms and suites we offer, and we’d love to help you find one with a spacious area to work...

USA
Reviewed 20 January 2016

As I entered the lobby the first time, It looked gloomy, dark, retro - I had second thoughts. The second I got in touch with a receptionist, I figured it was not so. Very efficient, professional staff, and taking a better look, the lobby was decorated (maybe over-decorated) retro, but everything was clean and new - looked like the whole...

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Helpful?
1Thank deryapa
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello deryapa, You’ve more than made our day with your 5-star review and kind words! We want to give our guests the best of both worlds: modern comfort and historic charm. Knowing our renovations and dedicated service were highlights of your stay means a lot. With so much to do nearby, we think one trip to San Francisco is never...

Saint Paul, Minnesota
Reviewed 18 January 2016

You know, if this were another run run of the mill hotel off union square, I would say you get what you pay for. But, it is a kimpton. I think their marketing indicates that they are striving for something more. Marketing and operations should get on the same page. Outdated decor. Carpet that inspires you to keep your shoes...

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Helpful?
1Thank CooksofCrocusHIll
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello CooksofCrocusHIll, Knowing how our guests feel about their experience at Serrano is important to us. Serrano is no longer a part of the Kimpton family, and we love offering more personal service to our guests through being a smaller, boutique hotel. We sincerely apologize for any inconvenience with the elevator being down. Thankfully the remodel is complete, and our...

Renton, Washington
Reviewed 16 January 2016

My wife and I wanted a quick getaway in San Francisco. The Serrano was a perfect place for us - it has lots of character, from the lobby to the rooms. It's right in the heart of theater district and we could jump out and be anywhere within a few minutes. We enjoyed free coffee in the morning and some...

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Helpful?
1Thank barry o
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello barry o, You just made our day better to know we were “the perfect place” for your visit. Being at the heart of San Francisco means you have the city at your fingertips, and we’re thrilled it made your San Francisco experience even better! Coffee service and wine tasting are just a couple of the ways we like to...

Grosse Pointe, Michigan
Reviewed 15 January 2016 via mobile

Just a few steps from Union Station. Friendly staff. Room was fairly small, clean, comfortable. No safe, fridge, coffeemaker. Black out drapes, good for sleeping in. Got a good deal combining fare & hotel so decent price for the whole thing. I would stay again.

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Helpful?
1Thank Cheryl S
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Cheryl S, We’re glad combining airfare and hotel made Serrano a great package. Traveling can be stressful which is why we like to add extra features, like our black-out drapes, to make relaxing easy. You’re always welcome back, and our hotel team will be more than happy to help make booking your next stay just as easy!

Milan, Italy
Reviewed 15 January 2016 via mobile

Very nice hotel close to union square and the shopping area in the centre of the city. I booked a fantastic double room on the Internet for a very interesting price. Room clean and good service from the staff. In my opinion the hotel is very well located and offer a high quality level of accommodation either for people travelling...

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Helpful?
1Thank Umberto P
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Umberto P, Thanks for the recommendation of Serrano Hotel. You’re right; we love welcoming guests for business and holiday. No matter how you booked us, we’re glad you stayed as our guest, and we hope our hotel team and location are enough to enough reason to have you come stay with us again!

Glasgow, United Kingdom
Reviewed 14 January 2016 via mobile

This hotel is only 3 blocks away from the centre of San Francisco. The location is pretty good. It's a 5 minute walk to union sq where all the shops and eateries are. The hotel is pretty good and has an imposing feel when you walk into its huge lobby . Check in was easy and I had no problems...

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Helpful?
1Thank Marsden72
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Marsden72, Being 3 blocks from the city’s center and just a five minute walk to Union Square are some of the best parts of Serrano’s location, and we’re glad it was a highlight of your stay. Thank you for your patience about our hotel elevator. We’re looking forward to having them both beautifully remodeled and are happy to share...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Concierge
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor St, San Francisco, CA 94102-1765
Region: United States > California > San Francisco
Price Range: ₹ 11,697 - ₹ 24,299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
22 questions
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Questions? Get answers from Serrano Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go high for a view”
609juliane, 20 May 2017 | Read review
“At booking, request a quiet room, away from the elevator and on a higher floor away from street noise. 1401 is great!”
  • Room 1401 - Quiet room away from elevators
guildencrantz, 4 May 2017 | Read review
“Upper floors have great views”
foot5841, 30 Apr 2017 | Read review
“We always request an upper floor as they are usually quieter in a busy city.”
cindyj294, 29 Apr 2017 | Read review
“See if you cen get a room at the back of the hotel. Our room was 1502 and was very quiet!”
NYC20th, 24 Apr 2017 | Read review
5 of 5
Cancelon
US$ 198* /night
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Hotels.comUS$ 213
Booking.comUS$ 214
AMOMAUS$ 353
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Prices are for 1 room, 2 adults
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