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Serrano Hotel

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2,002 Reviews from our TripAdvisor Community

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Showing 1,728: English reviews
Los Angeles, California
Reviewed 1 week ago

It was very crowded in downtown on Friday night and we couldn't park. Had to find street parking and move car at 5:30 am or spend 75 on parking for the night. Hotel was very nice and Carlos was great and he upgraded our room when someone cancelled. very nice room. great view. some rude staff in the early AM....

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Helpful?
Thank michaelap259
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello michaelap259, We're very sorry to hear you weren't given friendly service from our team-- at all hours of your stay. Please know we are taking this seriously and bringing it to the attention of our team. We're also sharing your praise with Carlos. (He's one of our best!) Extras-- like upgrades can make a stay truly special, and we're...

Redway
Reviewed 1 week ago

Great hotel within walking distance to Union Square, China Town, North Beach, and Market Street shopping. Great value, super friendly and helpful staff. We've been staying here for 15 year's and even though it's changed ownership the staffs friendliness and helpfulness has remained the same. We do however miss the "Raid The Mini Bar" the "Park & Stay Package" and...

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Helpful?
Thank K747YIyvonneh
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello K747YIyvonneh, When you're looking for a 'walkable' vacation, you've come to the right location. We love offering guests a front row seat to the city and love knowing you found some of the best SF spots. Thanks for your feedback about the Serrano Packages. We'll definitely keep it in mind as we plan for the coming year!

Dallas, Texas
Reviewed 1 week ago

While dated, this is in a nice location near, but not at Union Square. Walking to the Square was safe. The room was very large and the bathroom was outstanding. A minor plumbing issue occurred, but it was not enough to ruin the stay. Excellent staff!

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Helpful?
Thank 328gwenr
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello 328gwenr, If there's one thing you should always count on at Serrano, it's a friendly face from our team! Taking good care of our guests is our favorite part of the job. Thanks for your patience with the plumbing issue. We always appreciate when guests are understanding when the unexpected happens. We hope you are headed back to San...

los angeles
Reviewed 1 week ago

...if the hotel is not full, they will likely upgrade your room. It did not appear that Expedia disclosed a $25 per day resort fee when I booked, and the hotel promptly removed it. Also, most of the hotels in this area do not have parking but Serrano had public parking literally next store ($40 per night). Do not lose...

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Helpful?
Thank Crupi
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Crupi, We're blushing a little from your kind words; thank you! Behind every 5 stars is a happy guest and that means more than anything to our team. From easy parking, to onsite (and delicious!) dining, and friendly service from our team, we strive to give guests lots to love when they stay at Serrano!

Anaheim, California
Reviewed 1 week ago

Staff are very courteous and friendly.. we got 2 rooms and the rooms are clean and smells good. When we had an issue when the hair dryer they attended to us in less than 10 minutes... the location of the hotel is very accessible to transportation and only 200 meters away from Union Square and its very near the nice...

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Helpful?
Thank annamariea209
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello, annamariea, Thanks for the 5-star review; you sure know how to make our day! There's no better feeling than knowing we could help make our guest's stay enjoyable and memorable. We're biased, but we think San Fransicso is the perfect place for a family getaway, and we'd love to welcome you back!

Chicago
Reviewed 1 week ago

The place is nice with a pretty lobby. The room is fine but small (expectedly). Staff was generally indifferent but did provide an umbrella for the day upon request. Lobby restaurant/bar gets very loud but noise quickly ends as you ascend to the rooms. Lots of dining options nearby.

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Helpful?
Thank Jennifer J
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Jennifer, San Francisco is a city of options, and we're glad you found plenty of restaurants to try during your visit. It's our pleasure to help guests with anything they need, and we're truly sorry for falling short of offering friendly service at every turn. We'd love the chance to offer you a stay that is truly special and...

Calgary, Canada
Reviewed 1 week ago

The website says they provide airport transfers. Well they arrange from hotel to airport for an extra fee through a 3 party. Our cab fare to hotel was $70. The bathrooms are in desperate need of fixing. The fixtures were all rusted, the bathtub was old, not sure if the floor in the bathroom was even cleaned, a little mould...

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Helpful?
Thank michellesN9309JX
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello michellesN9309JX, We're very sorry to hear about your experience. Would you consider reaching out to us personally so we can help? Our general manager, Ben Malmquist, can be reached at Benjamin.Malmquist@serranohotel.com. Having rooms thoroughly cleaned and ready to welcome guests for a relaxing stay is essential, so we're sharing your concern with our housekeeping team. We're also looking into...

Sacramento, California
Reviewed 1 week ago

Nice place to stay if you can stand the bed. I need a very firm mattress, which this was not. Otherwise, great location, very clean and friendly. I would recommend this to friends who do not have the bed requirements in which I do.

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Helpful?
Thank tchrmrswhite
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello tchrmrswhite, Thanks for sharing the good word about Serrano. While we'd love to welcome your friends-- we're truly sorry our beds weren't right for you because we'd love to welcome you back too. If there's anything we can do to help make a return trip possible, just say the word. Making sure guests are comfortable is very important to...

Goesan-gun, South Korea
Reviewed 1 week ago

Excellent hotel in the heart of the city. Easy walking distance to many sites and transportation options. I found the hotel to be comfortable and a pleasant place to stay. The Serrano is easily accessible to BART stations and a quick trip from the airport.

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Helpful?
Thank Matt G
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Matt, A visit to San Francisco isn't complete without exploring the city's many sightseeing destinations. We love making it easy with favorite attractions easily accessible by BART, cable car, taxi, or on foot. The next time you're looking to stay in the middle of it all, we hope you'll look no further than Serrano Hotel!

San Diego, California
Reviewed 1 week ago

The price for the stay is acceptable. The lobby was so dim and no life. Over all it's an older hotel with character. But, the carpet in the room was stinky. The janitor steamed cleaned the carpet and our socks got wet coz it was still not dried out when we came back in the hotel. But the shower and...

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Helpful?
Thank Alexander A
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Alexander, Serrano Hotel offers the perfect location, just steps from the excitement of Union Square-- one of the city's best holiday destinations. We're happy to hear our location was a highlight of your stay. Thanks for the feedback about our rooms. We're truly sorry to hear that the carpets were still damp when you returned to the room because...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor St, San Francisco, CA 94102-1765
Region: United States > California > San Francisco
Price Range: ₹ 9,733 - ₹ 25,456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
16 questions
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Questions? Get answers from Serrano Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Compare prices of hotels and use the $22 "Urban Fee" in your comparison.”
 of 5 bubbles Pete_Coach, 12 Oct 2016 | Read review
“Avoid room 304”
 of 5 bubbles thomasbZ9348QH, 11 Oct 2016 | Read review
“Just ask for a good view. The higher the better.”
 of 5 bubbles H9954ZIandrea, 8 Oct 2016 | Read review
“The Hilton is across the road and cheaper”
 of 5 bubbles walshfamily2, 28 Sep 2016 | Read review
“We were on the 17th floor, fab views”
 of 5 bubbles FionaS612, 15 Sep 2016 | Read review
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