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Serrano Hotel

2,946 reviews
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Traveller (436)
Room & Suite (244)
Dining (18)
Overview
  • Excellent27%
  • Very good43%
  • Average19%
  • Poor6%
  • Terrible5%
Travellers talk about
“union square”(484 reviews)
“tenderloin”(154 reviews)
“kimpton hotels”(61 reviews)
Free Internet
Parking
Breakfast Available
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,946)Write a Review
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Traveller rating
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All reviewsunion squaretenderloinkimpton hotelsnice hotelwine receptionmini barfree winerooms are smallboutique hotelcorner roomfew blocksconvenient locationmarket streetvalet parkingcable carpublic transportationnob hill
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1 - 5 of 2,619 reviews
Reviewed yesterday

It was a great experience overall, can't recall an major issues. The valet parking was worth the time and money. Great location and can walk very easily to major stores, restaurants, and tourist attractions.

Review collected in partnership with this hotel
Thank 75rachaels
Reviewed yesterday

The hotel room was very cute, recently renovated, and very clean. The staff was SO nice and helpful. Great price and very convenient location, walking distance to the square. The rooms are small (typical for SF, so we were not disappointed) and the beds could...More

Review collected in partnership with this hotel
Thank I6095UItracyd
Reviewed yesterday

Location was fine -- neighborhood was urban, with many nearby restaurants. Room recently remodeled -- small but nice and clean. Lobby still under renovation. Would be a 4-star except that the hidden "urban fee" for wifi, a very small workout room, and bland coffee in...More

Review collected in partnership with this hotel
Thank LMacFish
Reviewed yesterday

The location of the hotel is very good, walking distance to restaurants and shopping areas. The room is nice and clean, with good lighting. Staff are friendly and helpful, offering warm welcoming. Will stay again if visiting SF.

Review collected in partnership with this hotel
Thank irenelT2215ZS
Reviewed 2 days ago

I'm not sure why this hotel has so many poor reviews - my stay was fantastic. My room was new and updated, everything was clean, guest services was enjoyable. I loved that there was free coffee and water located in the lobby, seems small but...More

Review collected in partnership with this hotel
Thank H5264UPmariad
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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Business Centre with Internet Access
Meeting Rooms
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$ 165 - US$ 704 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in San Francisco
#47 Luxury Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 165 - US$ 704 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in San Francisco
#47 Luxury Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (436)
Room & Suite (244)
Dining (18)
Pool & Beach (1)
Hotel & Grounds (329)
Bathroom (47)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Theresa G
10 October 2017|
Answer
Response from Pearl T | Property representative |
Hello Theresa, we have discontinued our Wine Hours.
1
Vote
Theresa G
10 October 2017|
AnswerShow all 2 answers
Response from Pearl T | Property representative |
Hello Theresa, it would be approximately $60 for a taxi ride from SFO. There are also shuttle companies (Lorrie's Shuttle and Super Shuttles) that would offer rides from the airport to hotels, but their price might vary... More
1
Vote
Vitor B
15 August 2017|
AnswerShow all 3 answers
Response from Helen P | Reviewed this property |
We didn't order food to our room, but in other hotels where we did , they charged us extra. So read the small print on hotel room menu's.
0
Votes
Room Tips
"Rooms from 10th floor up are newer."
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"Ask for a refurbished room"
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"Ask for floor 10 or higher with a view."
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"away from elevator"
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