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The most disgusting hotel, DO NOT STAY HERE! There’s a huge difference between budget no frills and health hazard.
I came home to a “clean” room after housekeeping, only to find MOUSE DROPPINGS in plain view on my “clean” towels. Not just at the back...More
Date of stay: December 2018
2 Thank Rachel P
Response from GuestXperienceTeam, Guest Relations Manager at Layne HotelResponded 4 weeks ago
We are very sorry and absolutely shocked that you appear to have had such a bad experience during your recent stay with us. This is not the usual feedback that we get, and not the usual experience that our guests have. We believe that we...More
Mouse urine and feces stuck to the towels on the towel rack. Urine stains on the bed spread. Serious health violations. Layne Hotel refuses to refund for my booking. They say I violated their no-refund cancellation policy by leaving early, even though their rooms are...More
This is a modest place, family owned. It seems they've had issues with their guests in the past because this is a hotel with strict rules. Maybe due to the fact that the neighborhood is filled with drug induced homeless people roaming around or due...More
Date of stay: November 2018
1 Thank ShigueS
Response from GuestXperienceTeam, Guest Relations Manager at Layne HotelResponded 18 November 2018
Dear guest, We're truly disappointed that you had such a poor impression of our hotel, and we apologize sincerely. We will discuss your review together as a team, and we'll ensure that the necessary procedures and training are implemented to ensure that such issues don't...More
My room was pretty good for the price. The location excellent! There is a Starbucks close by on Geary. There is a diner that has the best burger in SF right next door & a chicken and halal restaurant also right next door. It really...More
Date of stay: November 2018
Response from GuestXperienceTeam, Guest Relations Manager at Layne HotelResponded 7 November 2018
Dear guest, thank you for taking the time to leave us your valuable feedback and we hope to welcome you back for another great stay in the future!
Customer Care Team
This pace made me feel immediately unwelcome!
Just after walking in the door I had to deal with an aggressive and very unpleasant manager that was rude to me and bulling his staff. Additionally I had to though a manually agree on a touchpad to...More
Date of stay: September 2018
1 Thank Tony C
Response from GuestXperienceTeam, Guest Relations Manager at Layne HotelResponded 25 October 2018
Dear guest, Thank you so much for taking the time to post your feedback following your recent stay with us. We are disappointed if one of our guests leaves with less than first-rate experience. Our aim is to provide a clean, comfortable and pleasant place...More