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Hotel Zetta San Francisco

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1 room 2 adults 0 children
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Hotel Zetta San Francisco
Hotel Zetta San Francisco
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808 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Zetta San Francisco
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Showing 686: English reviews
Reviewed 24 February 2017

Hotel Zetta is a nice looking hotel. However, my husband and I had a bad experience with the valet named Mehdi. As we pulled up to the driveway looking to valet, Mehdi approached us with an attitude and acted incompetently. We will never come back to Hotel Zetta because of Mehdi. Mehdi has terrible customer service skills, and by the...

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Helpful?
Thank Ashely S
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Dear Ashely S, Thank you for honest feedback! We are so disappointed to hear that we missed the mark during your stay with us. A remarkable service experience is our number 1 goal. This extends to every member of our team, including our valets. Certainly this is not the experience that we have come to expect from our team nor...

Zürich, Switzerland
Reviewed 20 February 2017

I had considered staying there multiple times and finally .. It's not super cheap but everything i would want from a hotel - great location - very nice staff, super service - well designed, good size rooms - perfect "naughty drawer" - clean, modern .. perfect ! I had a prepaid 3 day reservation and it was not a problem...

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Helpful?
3Thank Johannes R
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Johannes R, By the sounds of it you had a great time with us in San Francisco! Thank you for pointing out our great location, rooms and staff. We definitely knock it out of the park in all three of those areas. Since you had to cut your stay short this time, we hope that you get to come back...

Sydney, Australia
Reviewed 18 February 2017

Let's face it, this was a pretty basic hotel as far as the rooms went, but at the same time it was clean with trendy decor. It was very "San Fran" I have to say. The location was also excellent, right next to a major shopping mall and right near the cable cars. It was well priced by San Francisco...

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Helpful?
3Thank melia-m92
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

melia-m92, We appreciate the Tripadvisor shout out! We are a very "San Fran" hotel in the heart of San Francisco! Our aim is to provide a comfortable and unique stay and we did our job. Please come by and visit us again! -Michel N General Manager

Reviewed 15 February 2017

My stay was simply fantastic. The front desk team (specifically Valerie Washington) was stellar. The hotel itself was very clean, huge rooms, and great food (eggs over medium that were actually properly prepared). I don't have much time to write reviews about my hotel stays but I needed to share my experience with this hotel. Highly recommend.

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Helpful?
4Thank Lisa H
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Lisa H, Yes! We LOVE when our guests mention our fantastic colleagues on Tripadvisor. Valerie is stellar and does such a great job for us. We will make sure to point out your kind words to her directly. -Michel N General Manager

Reviewed 11 February 2017

I called this hotel the day before my booking, as my trip was canceled for an emergency. The front desk assistant and the hotel manager were very curious and understanding. They both provided a high quality service, not available everywhere else, especially when asked for changes and cancellation last minute. I appreciate it, and will be booking another trip to...

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Helpful?
3Thank Lina G
Reviewed 9 February 2017

staff on the receptions were helpful and nice ..We were staying in the best room (dont remember the name ) ,view from window was not that good but the room was up to the mark. It was spacious ,clean and beautiful .we loved the king size bed so much .Cleaning staff was good and this hotel has nice bar in...

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Helpful?
3Thank Sangita B
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Sangita B, Glad to hear that you enjoyed our comfy rooms and warm staff. As we are located in the middle of downtown we may not offer the best views, but our location more than makes up for it. Take care! -Michel N General Manager

Reviewed 9 February 2017

perfect location to discover san francisco; rooms have nice desks to work; nice for combination of relax and work; cool disco/bar, very nice people at the reception .. my favorite when in san francisco :-)

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Helpful?
3Thank chrisrough
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

chrisrough, Thanks for the short and sweet review! Sounds like you got to sample all aspects of our hotel from the rooms, to the bar and down to our great staff. Always great to hear that we are your favorite hotel in San Francisco! -Michel N General Manager

Toronto, Canada
Reviewed 7 February 2017

I stayed at Hotel Zetta with my fiancee on our first trip to SF. We really enjoyed the central location of the hotel, it is surrounded by both great restaurants and shopping. The hotel has a very cool vibe and awesome lounge/restaurant if you are looking for a night cap. The only let down was the very dirty windows in...

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Helpful?
3Thank Elenor B
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Elenor B, Yes! So happy that we could make your guys' first trip a memorable one! Our goal is to provide a cool vibe while not losing sight of the service and hospitality that we have become known for. Drop us a line when planning your return trip, would be our pleasure to have you back with us! -Michel N...

Australia
Reviewed 30 January 2017 via mobile

Excellent location close to city shopping and the cable car. The room is a good size but we had to change rooms as the matress not good for our old backs. They changed us to a bed with a casper matress and this was bliss! The front desk were very obliging. And very welcoming. They were always cheary especially Rosemary.

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Helpful?
3Thank Sydneysider02
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Sydneysider02, How did you find the new Casper mattresses? We just currently put together a few wellness rooms which come furnished with some great perks such as Casper mattresses, oil diffusers and other neat gadgets designed to help you unwind and find chill out like never before. If you would like these rooms in the future you can actually book...

Reviewed 28 January 2017

I have spent 6 nights there, found its location perfect; the hotel has a friendly flavor all-round, different from large chain hotels; great staff always eager to help, definitely a recommended option for anyone to enjoy. Good Lilly coffee in room.

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Helpful?
2Thank ZAM16
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

ZAM16, Glad that you found the Zetta to be a great home away from home for your 6 nights in San Francisco! Our staff love to be hosts above all else, and by the sounds of it you felt the Zetta love! See you next time! -Michel N General Manager

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Staying in SoMa

Neighbourhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighbourhood home. Most of its freeway-sized streets may not capture the same character as other neighbourhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
S&R Lounge
Cuisines: International
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
In a city of exquisitely edgy contrasts, Hotel Zetta offers a high level of sophistication and service without taking itself too seriously. The vibrant décor and sustainable architecture lend an innovative, creative vibe, while the high-tech conveniences, oversized guestrooms and plush pillow top beds keep things modernand always relaxed. Located in the heart of San Francisco’s famously techy-savvy SoMa district and walking distance to Union Square, Hotel Zetta invites style-seeking travelers and local professionals to work, connect, play and get inspired.Located in the heart of San Francisco’s famously hip SoMa Distict, Hotel Zetta offers 116 fashionable rooms and suites to style-seeking business travelers, culture-seeking out-of-towners and local professionals. Work-hard-play-hard business travelers can customize in-room work spaces with over-sized butcher block desks and a bevy of high-tech conveniences, from Internet-ready Samsung 46” smart TVs with access to apps like Facebook, Twitter and Netflix, to G-LINK™ docking stations that let you wirelessly stream videos from your mobile devices to your TV. Want to escape the bustle of the city without actually leaving the city? Our amenity-rich urban enclaves elevate downtime with down comforters and imported linens atop sumptuous pillow top beds, complimentary Neil George bath and body amenities, and Illy coffee espresso machines. Each room's unique quality is accented with a one-of-a-kind tapestry; a stunning collage of antique Oriental rugs. ... more   less 

Additional Information about Hotel Zetta San Francisco

Address: 55 Fifth Street, San Francisco, CA 94103-1801 (Formerly Hotel Milano)
Region: United States > California > San Francisco > SoMa
Price Range: ₹ 16,096 - ₹ 38,203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Zetta San Francisco 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Milano Hotel San Francisco
Hotel Milano San Francisco
Milano San Francisco
Hotel Style:
#1 Green Hotel in San Francisco
#16 Luxury Hotel in San Francisco
#19 Business Hotel in San Francisco
#27 Family Hotel in San Francisco
#27 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Zetta San Francisco staff and other travellers.
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Questions? Get answers from Hotel Zetta San Francisco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the alley are quieter but worse view.”
ConnorLawrence, 13 Apr 2017 | Read review
“Snag a window facing the street if you can to feel like you're a part of the city while being apart from the city.”
thinkgl0bally, 2 Apr 2017 | Read review
“choose a room with an outfacing window - the extra cost is worth it.”
PaulaM961, 30 Mar 2017 | Read review
“Ask for a room facing 5th for more light and a better view”
davidandannav, 27 Mar 2017 | Read review
“Ok if your here for a conference your not paying otherwise look elsewhere.”
231JamesC, 6 Mar 2017 | Read review
5 of 5