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First Time Visiting Guam and this resort set the bar high. The room was clean and had so much to offer. The View was awesome and the grounds were very easy to navigate. The beach behind the property made it memorable. Thanks for making my...More
The Westin is one of the more expensive hotels in Tumon but it is clearly a neglected property. The first impression upon arrival is the smell of mildew. The desk staff are friendly and efficient, the rooms are spacious and the housekeepers do a great...More
Thank William S
Response from Harrison C, General Manager at The Westin Resort GuamResponded 26 December 2017
Dear William S,
Thank you for staying at the Westin Resort Guam during your recent visit to Guam and for sharing your thoughts and experience with us.
We are delighted to hear that our associates provided a renewing experience and excellent customer service whilst we...More
You can’t beat the location with the great beach and all the shops nearby. The hotel rooms are a bit dated and could use some updating. ( mold in bathroom tub). But the lobby and general areas are nice. Good pool and great snorkel area...More
Looks great but that's where it ends....
AC works marginally, never stops running and "they cant fix it"
Furniture has the finish peeling from desks.
Counters are either deep down dirty or permanently stained with stains from drinks spilled and left during their "20 years...More
Thank Jhammie M
Response from Harrison C, General Manager at The Westin Resort GuamResponded 16 December 2017
Dear Jhammie M,
Thank you for your recent stay at the Westin Resort Guam and for sharing your thoughts and experience with us.
We are deeply regretful to hear that we did not meet your expectations during your stay. We have reviewed your valued comments...More
Very clean property with outstanding beach access. Great location to access upscale shopping and a variety of restaurants. Underground free parking is convenient as well. Rooms were spacious and very clean. Location recommended for both families and business travel.
Response from Guamwestin | Property representative |
Thank you for your inquiry to us, The Westin Resort Guam. We are afraid that we have early check in together with early check out. We charge one night in order to block a room from previous night for your checking in at 5am... More
Thank you for your inquiry to us, The Westin Resort Guam. We are afraid that we have early check in together with early check out. We charge one night in order to block a room from previous night for your checking in at 5am. We would appreciate for your consideration.