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The Westin Resort Guam

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Traveller (954)
Room & Suite (571)
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Overview
  • Excellent29%
  • Very good46%
  • Average16%
  • Poor5%
  • Terrible4%
Travellers talk about
“royal beach club”(25 reviews)
“prego”(16 reviews)
“heavenly bed”(13 reviews)
Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,292)
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Traveller rating
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104
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All reviewsroyal beach clubpregoheavenly bedtumon baypool barprivate beachupgraded roompool staffbeach frontthe club loungelobby areanice beachjapanese restaurantshopping and restaurantsoceanguamproperties
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21 - 25 of 417 reviews
Reviewed 28 December 2017 via mobile

First Time Visiting Guam and this resort set the bar high. The room was clean and had so much to offer. The View was awesome and the grounds were very easy to navigate. The beach behind the property made it memorable. Thanks for making my...More

Thank Terrian T
Reviewed 22 December 2017 via mobile

The Westin is one of the more expensive hotels in Tumon but it is clearly a neglected property. The first impression upon arrival is the smell of mildew. The desk staff are friendly and efficient, the rooms are spacious and the housekeepers do a great...More

Thank William S
Response from Harrison C, General Manager at The Westin Resort GuamResponded 26 December 2017

Dear William S, Thank you for staying at the Westin Resort Guam during your recent visit to Guam and for sharing your thoughts and experience with us. We are delighted to hear that our associates provided a renewing experience and excellent customer service whilst we...More

Reviewed 22 December 2017 via mobile

You can’t beat the location with the great beach and all the shops nearby. The hotel rooms are a bit dated and could use some updating. ( mold in bathroom tub). But the lobby and general areas are nice. Good pool and great snorkel area...More

1  Thank Jeffrey F
Reviewed 14 December 2017

Looks great but that's where it ends.... AC works marginally, never stops running and "they cant fix it" Furniture has the finish peeling from desks. Counters are either deep down dirty or permanently stained with stains from drinks spilled and left during their "20 years...More

Thank Jhammie M
Response from Harrison C, General Manager at The Westin Resort GuamResponded 16 December 2017

Dear Jhammie M, Thank you for your recent stay at the Westin Resort Guam and for sharing your thoughts and experience with us. We are deeply regretful to hear that we did not meet your expectations during your stay. We have reviewed your valued comments...More

Reviewed 11 December 2017

Very clean property with outstanding beach access. Great location to access upscale shopping and a variety of restaurants. Underground free parking is convenient as well. Rooms were spacious and very clean. Location recommended for both families and business travel.

Thank AlaskaEspana
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Best Value Properties in Guam, Mariana Islands
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About
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 209 - US$ 345 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Tumon
#5 Spa Hotel in Tumon
#7 Luxury Hotel in Tumon
#8 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 209 - US$ 345 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Tumon
#5 Spa Hotel in Tumon
#7 Luxury Hotel in Tumon
#8 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (954)
Room & Suite (571)
Dining (251)
Pool & Beach (204)
Amenities (73)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
Ask a question
Chun-Ta C
7 March 2017|
AnswerShow all 3 answers
Response from Marilyn G | Reviewed this property |
Hafa Adai, For more detailed info, pls email Westin public relation manager or call 671.647.1020 Thank you,
2
Votes
Franny G
13 January 2017|
AnswerShow all 3 answers
Response from Guamwestin | Property representative |
Yes, we have baby cribs to rent. It is free of charge. More than happy to make arrangement for you. Please let us know prior to your arrival.
0
Votes
Jay S
4 November 2015|
Answer
Response from Guamwestin | Property representative |
Thank you for your inquiry to us, The Westin Resort Guam. We are afraid that we have early check in together with early check out. We charge one night in order to block a room from previous night for your checking in at 5am... More
0
Votes
Room Tips
"All the rooms are well appointed. Because of it's location, most all rooms have an ocean view."
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"Request a dehumidifier at check in!"
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"find another property"
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"Don't stay here."
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