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The Westin Resort Guam

Hotels.comUS$ 261*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Westin Resort Guam
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1,166 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Resort Guam
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Showing 360: English reviews
Reviewed 11 April 2017

The hotels in Guam are all looking like 80's. Do book seaview room. The Royal Beach Club is not as good as expected. There was not many options for breakfast and the fruits were even not very fresh, which was a bit disappointed. The taxi from Airport to Westin was around US$24 . The location is unbeatable if you like...

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Helpful?
Thank Franny G
Management response:

Dear Franny G, We thank you for choosing the Westin Resort Guam as your home away from home and thank you for taking your time in providing us your thoughts and experience regarding your stay. It was delightful to hear that you had a great overall experience during your stay whilst we apologize for the poor breakfast options at the...

Antioch, Illinois
Reviewed 11 April 2017

We have stayed there twice in the last year and will go back again on our next trip. The hotel staff is Great and accommodating and the views are unbelievable. Make sure to ask for an ocean front or ocean view room, it will be worth the extra money.

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Helpful?
1Thank John Z
Management response:

Dear John Z, Thank you for your recent visit to the Westin Resort Guam, and for sharing your thoughts and experience. We are very delighted to hear your compliments regarding our property particularly for your comment of naming our hotel as “one of the best locations” on Tumon Bay. We are also pleased that our associates executed great customer service...

Guam
Reviewed 4 April 2017

Took the kids here for a one-day staycation. Check-in took 30 minutes. But, check-out was instant as you just drop your key in a box. Room was clean and in good condition. Free water and cookies for the kids in the room. Bathroom had a tub and separate shower. Shower had great water pressure! Bathroom sink had a design flaw....

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Helpful?
1Thank BobowillTravel
Management response:

Dear Bobowilltravel, Thank you for taking the time to post your review and for choosing The Westin Resort Guam for your stay. It is with true regret that we were not able to meet your expectations during your stay. Your constructive feedback on specific areas that the Hotel needs to enhance upon is what helps us become a better Hotel,...

Reviewed 2 April 2017

We stayed at Westin Guam for the first time and were overall pleasantly surprised! The room was in great condition when we checked in, and the concierge (who checked us in) called us to make sure the room was fine and we had everything we need/requested. The food was amazing at all the restaurants we've tried - Taste, Isshin and...

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Helpful?
Thank pinetree81
Management response:

Dear pinetree81, We thank you for choosing the Westin Resort Guam as your home away from home and thank you for taking your time in providing us your thoughts and experience regarding your stay. It was delightful to hear your kind words about our property particularly for having “great food, service, facility and location”. We are also glad that you...

Manila
Reviewed 1 April 2017 via mobile

First time in Guam for an overnight trip, we stayed by the ocean. The hotel building is quite old, but the room looked refurbished and very comfortable. View of tge ocean from the room is relaxing. Hotel staff is friendly and accommodating of our very early check-in. The hotel is close to the great shopping Guam is known for.

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Helpful?
Thank Seeseej
Management response:

Dear Seeseej, Thank you for choosing the Westin Resort Guam for your recent stay and for taking the time to post your valued comments. We are very delighted that you had a nice retreat during your overnight trip at the Westin Resort Guam. It is also pleasing for us to hear that our associates were “friendly and accommodating”. It is...

Ebina, Japan
Reviewed 26 March 2017 via mobile

The hotel is very clean. I wish we could use the balcony and that the Windows were thicker. Lucky for us our baby sleeps through noice but the place across the street is so loud that I feel like I'm in the party despite being on the 16th floor. The pools are nice but there isn't much foliage. The beach...

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Helpful?
Thank avey27
Management response:

Dear avey27, Thank you for your recent stay at the Westin Resort Guam and for taking the time to share your experiences during your stay. We are delighted to hear your compliments regarding our property; particularly for our hotel being “very clean” and for a having nice pool and beach area, whilst we are very sorry that you experienced the...

London, United Kingdom
Reviewed 19 March 2017

Property is in great condition....marble inlay all over the grand entry...structurally sound architechture and the staff is efficient. I highly recommend the Italian Restaurant and the pool staff is courteous yet not too much Papparazzi.

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Helpful?
Thank chefnatalia
Management response:

Dear Chefnatalia, Thank you for your recent visit to the Westin Resort Guam, and for sharing your thoughts and experience. We are very delighted to hear your compliments regarding our property particularly for our associates courteous and efficient service and more so for having a “structurally sound architecture”. We are also very pleased that you enjoyed the “Prego” Italian Restaurant....

Reviewed 9 March 2017 via mobile

Stayed 4nights with my son and a family of son's friend. Our room located on 18th floor and was partial ocean view. Room was ok except the mold smell from the AC. I had to open the window to refresh the air of our room. Sometimes the noise from Club Foxy was quite loud. We enjoyed pool and beach everyday....

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Helpful?
Thank junmama015
Management response:

Dear junmama015, Thank you for choosing the Westin Resort Guam during your recent visit, and for taking the time to share your thoughts and experiences. We regret to find that you experienced the noise and the smell of mold in your room. Our Housekeeping and Engineering teams constantly pay special attention on this area due to Guam’s characteristic climate. We...

Ann Arbor, Michigan
Reviewed 8 March 2017

I stayed at the Westin Guam Resort in August for 3 days and loved the location and clean rooms. I am returning on business this week and brought my college son with me as far as Japan and am sending him ahead of me to Guam. I do not arrive until 2 am but I asked the front desk if...

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Helpful?
Thank rnbnevin
Management response:

Dear rnbnevin, Hafa Adai! Thank you for taking the time to post your review and for choosing The Westin Resort Guam for your stay. We regret to hear that you and your son’s check in experience did not meet your expectations and if other check-in options were not provided by our team. It is our goal to provide a true...

New Jersey
Reviewed 14 February 2017 via mobile

The resort is located at the center of everything and it is really convenient. A Lot of nice restaurants within walking distance. Although the room was just ok, the ocean view from the balcony was amazing.

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Helpful?
Thank CS L
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear CS L Thank you very much for staying with us at The Westin Resort Guam and leaving a comment to us on TripAdvisor. We are pleased to know that you enjoyed your stay in Guam and had lots of memorable experience in the hotel and around the hotel. Thank you once again for your comment. We hope you will...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Tastes
Tastes
Cuisines: International
Isshin
Isshin
Cuisines: Japanese
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available

Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: ₹ 13,381 - ₹ 24,434 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 430
Reservation Options:
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam Tumon
Hotel Style:
#1 Family Hotel in Tumon
#3 Spa Hotel in Tumon
#5 Luxury Hotel in Tumon
#6 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort Guam staff and other travellers.
9 questions
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Questions? Get answers from The Westin Resort Guam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views”
Gpug, 20 May 2017 | Read review
“high floors, end of building, ocean view”
jeffm18, 21 Apr 2017 | Read review
“Take the upsell on Royal Beach Club - worth it if you intend to stay indoors”
PhilippeJan, 16 Apr 2017 | Read review
“Ask for an Ocean Front Room, it is worth the extra money”
  • The view from our private Balcony, 17 floors up
243johnz, 10 Apr 2017 | Read review
“Higher floors have a better ocean view.”
BobowillTravel, 4 Apr 2017 | Read review
5 of 5
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US$ 261* /night
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Prices are for 1 room, 2 adults
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