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Hyatt Regency Guam

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Traveller (935)
Room & Suite (368)
Pool & Beach (196)
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Overview
  • Excellent30%
  • Very good45%
  • Average14%
  • Poor6%
  • Terrible5%
Travellers talk about
“al dente”(16 reviews)
“pool area”(21 reviews)
“tumon bay”(24 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,354)
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503 results
Traveller rating
165
191
76
49
22
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Time of year
LanguageEnglish
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165
191
76
49
22
Show reviews that mention
All reviewsal dentepool areatumon baygreat poollittle thingsthe club loungejapanese restaurantwater slidesenjoyed my staybeach accessbeautiful beachocean viewpoolsdeliguamcagesstaycation
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1 - 5 of 503 reviews
Reviewed yesterday

Great property and value for beach front hotel with large pool. The staff were very professional and courteous. The food options are good as well. The rooms are big with balconies, but need renovated.

Review collected in partnership with Hyatt Hotels
Thank Thomas K
Reviewed 1 week ago

The Hotel is located very conveniently on the beach and near to numerous Food and Beverage options. Guest rooms are old and need upgrade. Dinning options in the hotel are good with Quality food being served.More

Review collected in partnership with Hyatt Hotels
1  Thank Andriesz P
Response from Ms_Sophia_Chu, General Manager at Hyatt Regency GuamResponded 1 week ago

Dear Andriesz P, Warm greetings from Hyatt Regency Guam. It is lovely to hear that you enjoyed the dining options available in the hotel and appreciated the convenience of our beachfront location. Thank you for sharing your experiences and we look forward to welcoming you...More

Reviewed 1 week ago via mobile

So....we have been on Guam for almost four years and have either been to events or eaten in the hotel at least 40 times. The reason we go back is that Service is usually better than other places on Guam. Tonight tickets for this event...More

Thank Clarice-CO
Response from Ms_Sophia_Chu, General Manager at Hyatt Regency GuamResponded 5 days ago

Dear Clarice-CO, We appreciate the time you have taken in sharing your recent experience. I would like to express my deepest apologies for the poor service you received during the event. I understand your disappointment as your experience, on this occasion, was not at the...More

Reviewed 1 week ago

Throughout the years I've always considered Hyatt to be an exclusive and high end hotel chain. This last trip proved otherwise with only an average stay and with numerous issues from check-in to telephone operations and so on. Location was spectacular but hotel in Guam...More

Review collected in partnership with Hyatt Hotels
Thank bellb959
Response from Ms_Sophia_Chu, General Manager at Hyatt Regency GuamResponded 1 week ago

Dear bellb959, Thank you for choosing to stay with us. It is lovely to learn that you found our location ideal. We appreciate the time you have taken to share your feedback and apologize that your stay was not to the high standard Hyatt is...More

Reviewed 1 week ago

A huge dissapointment, poor service because understaffed, breakfast at 29 USD is not acceptable for the quality, a global lack of attention for the guests and the environment offered (one machine worked by the swimming pool all day, difficult to relax)More

Review collected in partnership with Hyatt Hotels
Thank jeanmichelaumont
Response from Ms_Sophia_Chu, General Manager at Hyatt Regency GuamResponded 1 week ago

Dear Jeanmichelaumont, Thank you for taking the time to provide a review. We apologize that the service received was not to our usual high standard. I have shared your comments with the food and beverage team who will actively take steps in improving the breakfast...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Beachfront
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 270 - US$ 452 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Tumon
#4 Spa Hotel in Tumon
#6 Luxury Hotel in Tumon
#7 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 270 - US$ 452 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Tumon
#4 Spa Hotel in Tumon
#6 Luxury Hotel in Tumon
#7 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (935)
Room & Suite (368)
Pool & Beach (196)
Dining (127)
Amenities (127)
Business Centre & Event Rooms (6)
Family and Play Areas (5)
Questions & Answers
Ask a question
jbalexander3737
18 September 2017|
AnswerShow all 3 answers
Response from th0mial | Reviewed this property |
Yes. I went the night before to pay for my whole bill instead of paying for everything after. You do have to put a security deposit down for the room. This can be done over the phone with a credit card, or in person with... More
0
Votes
QuickWhitTravel
22 December 2016|
AnswerShow all 4 answers
Response from hoyas93 | Reviewed this property |
I guess not. The fitness center is not so spacious (duplex type) and crowded with eqiupments. The floor activity is set on the upper stage. I do not recall a foam roller there. Better to check with the hotel, though.
0
Votes
Webin M
18 May 2016|
AnswerShow all 3 answers
Response from CMDA | Reviewed this property |
SORRY I did not receive notice of this question. The breakfast buffet has both Western style and Eastern items. It was included with our tour and was adequate.
0
Votes
Room Tips
"Above 6th floor in the wing facing west."
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"higher the better"
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"higher is better"
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"stay away from the family wing if you don't have kids"
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