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Hyatt Regency Guam

Traveller (995)
360
Panoramas (116)
Pool & Beach (202)
About
Location
Cleanliness
Service
Value
Hyatt Regency Guam is Guam’s premium destination resort located in a prime 150-meter beachfront site in the heart of Tumon Bay and Guam’s popular shopping and entertainment area.
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Property amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Great View
Lagoon View
HOTEL CLASS
1,565Reviews
1,462Photos
16Q+A
68Room tips
Traveller rating
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  • 79
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Popular mentions
The room is clean and the lobby is well decorated, various swimming pools were satisfying(except kids pool). And the beach in front was excellent! But it was disappointing that the kids pool is not well maintained(floating dusts and dead insects and.. mosquitoes near chairs) and
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Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 1 week ago
Dear dankay1730 Hafa Adai from Hyatt Regency Guam. Thank you for your comments as these help us become better at what we do every day. I am delighted to hear you had a wonderful stay with us and enjoyed our swimming pool facility. Upon receipt of your feedback, I have shared your comments with our entire management team. Please be rest assured your concerns are well noted and your feedback will be shared with the entire team as a case study. We appreciate for sharing your concerns and it is our hope that you will give us the opportunity to better serve you in near future. We look forward to welcoming you back at Hyatt Regency Guam. Sophia Chu General Manager
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We stayed at Hyatt Regency Guam for three nights. The service was great except the check-in process took a bit of time. We stayed in the Club Rooms and had access to the Club lounge, where we enjoyed great food & drinks every evening. The room was clean and the bed was in great
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Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 2 weeks ago
Dear Min_wanderer Hafa Adai and thank you for staying with us at Hyatt Regency Guam. We are pleased to have had an opportunity to serve you as our guest and we appreciate greatly for sharing your experience through Trip Advisor. Your feedback means a lot to us and we truly appreciate your generous comments in regards to our Regency Club lounge and our rooms. I have shared your comments regarding the swimming pool with our entire management team. It is important to us that we continue to do what we can to improve the overall experience of our guests and receiving your feedback will allow us to identify areas where we can improve both our product and service. We look forward to welcoming you back to Hyatt Regency Guam. Sincerely, Sophia Chu General Manager
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we had an access to the lounge for breakfast and dinner. And it was awesome. Very good variety and it changes menu every day. Very satisfied. Drinks both non alcoholic and alcohol were all included and staff were very friendly.
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Review collected in partnership with Hyatt Hotels
Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 2 weeks ago
Dear Daydream42068721154 Hafa Adai and thank you for staying with us at Hyatt Regency Guam. We would like to thank you for your kind comments about the service you received while you were here. I am sure your feedback will motivate us all to continue to provide the level of hospitality and care you mentioned on your comments. Thank you once again for taking the time to share your thoughts with us. We look forward to welcoming you back to our hotel in the near future. Sophia Chu General Manager
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+4
Overall, the hotel is a good place to stay. Their customer service is awesome. We we’re greeted with a warm welcome by the front desk. They bell staff was friendly. We called housekeeping a few items and they responded in less than 2 minutes. Hyatt shines in customer service.
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Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 3 weeks ago
Dear Guame Hafa Adai from Hyatt Regency Guam! Thank you for taking the time to share your feedback. It is great to hear that you were able to enjoy so many aspects of the hotel and the friendly service delivered by our team. We’re delighted to hear you had a wonderful stay with us. Thank you again for taking the time sharing your review online and we hope to welcome you back again soon to your home away from home! Sincerely, Sophia Chu General Manager
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Great customer service with everyone we've interacted with. We made last minute arrangements using our points and they've only be outstanding from beginning to end. When the front desk saw that we were returning guests from a couple of years, he took it upon himself to ensure
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Review collected in partnership with Hyatt Hotels
Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 4 weeks ago
Dear John M, Hafa Adai from Hyatt Regency Guam! It was lovely to have you stay with us again. We appreciate your loyalty to the World of Hyatt program. Thank you for highlighting the service of our wonderful front desk team. We are happy that they were able to make your stay even more enjoyable. Happy Hyatt Holidays and we look forward to welcoming you back to our doors soon. Sincerely, Sophia Chu General Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorHyatt Regency Guam
The Ocean View Twin at the Hyatt Regency Guam
Professional photo exclusively commissioned by TripAdvisorHyatt Regency Guam
The Suite at the Hyatt Regency Guam
Professional photo exclusively commissioned by TripAdvisorHyatt Regency Guam
The Suite at the Hyatt Regency Guam
Professional photo exclusively commissioned by TripAdvisorHyatt Regency Guam
The Suite at the Hyatt Regency Guam
The sunset was really awesome.
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12345670
For q1 and q2 is best to email the hotel. Snorkeling is best somewhere else. Shopping and dining are within walking distance of the hotel. There’s also a free bus ride to the Micronesia Mall and the premium outlet mall.
0 votes
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can we pay in person?
Yes. I went the night before to pay for my whole bill instead of paying for everything after. You do have to put a security deposit down for the room. This can be done over the phone with a credit card, or in person with cash/card.
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Does this hotel's fitness center have a foam roller?
I guess not. The fitness center is not so spacious (duplex type) and crowded with eqiupments. The floor activity is set on the upper stage. I do not recall a foam roller there. Better to check with the hotel, though.
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Is there buffet, how's it?
SORRY I did not receive notice of this question. The breakfast buffet has both Western style and Eastern items. It was included with our tour and was adequate.
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I always used the Taxi from the airport to the Hotel, you can catch anytime you arrived, I normally arrive in the midnight and have never trouble with catching em. I guess Miki taxi, who is the biggest Taxi company in Guam, gives you a fixed rate to the all hotels in Tamon area. And it's cheaper than hotel shuttle that cost you per person.
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1234
"room in the corner is quite far from elevator"
"Central top floor with ocean view"
"Ask for the rooms with the new wood finish floors... very nice."
"They are all about the same so don"t spend money upgrading"
"choose the room 1021 is fulled rennovated!"
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12345614
PRICE RANGE
US$ 234 - US$ 843 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency guam hotel tumonhyatt regency tumonhyatt regency hotel guamhyatt tumon
LOCATION
Mariana IslandsGuamTumon
NUMBER OF ROOMS
450
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