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Pacific Star Resort & Spa

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Pacific Star Resort & Spa
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168 Reviews from our TripAdvisor Community

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There are newer reviews for Pacific Star Resort & Spa
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Showing 81: English reviews
Guam, Mariana Islands
Reviewed 2 November 2016

Took the Weekend local rate promo with breakfast. Service at breakfast was great, although the cashier was unfriendly and didn't pay attention. Waitstaff was awesome though. Check in was good. We enjoyed the beach and poolside, staff on both was courteous.

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Helpful?
Thank davey460
Pearl City, Hawaii
Reviewed 17 October 2016

The hotel is not what it used to be when under the Marriott name. The service is ok, but the upkeep of the hotel is not. Room service is also good, but not up to the standards it once was. Bottled water is no longer an amenity. The wifi was spotty and not really reliable. The buffet is ok, and...

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Thank Poiboyz
Pittsburgh, Pennsylvania
Reviewed 29 September 2016 via mobile

Stay away. Lobby is lovely, but that's only to fool you into checking in. The wallpaper in the hallways is peeling. The carpeting in the rooms is damp and never dries. The TVs are the old CRTs (tube TVs). The remote to mine was so old, the "on" and "channel up" buttons did not work. Also, the volume on the...

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1Thank Zee91q
Springville, California
Reviewed 27 September 2016

I knew my experience wasn't going to be too pleasant when I tried to check into the hotel. When a hotel posts that check in time is 3 Pm, that should tell you that by that time everything is good, correct? Wrong. I arrived at 3:15 and I had to wait an hour for my room, because it wasn't "ready"...

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Thank Edward M
Reviewed 27 September 2016 via mobile

This hotel was once quite nice, but as of late it's run down and over priced. You have to pay extra for wifi and the wifi is abysmal. The location is a bit far down the strip of Tumon, the shopping is a bit of a walk but not impossible. The rates vary from competitive to on the expensive side....

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1Thank Margaret S
Reviewed 11 September 2016 via mobile

The Management of Pacific Star Resort & Spa must put up an Academy for customer service... truly par excellence in customer service!!!.... kudos to the GM, front desk manager, F&B director!!! You guys have indoctrinated your staff the way Customer service and far exceeded customer satisfaction!!! Our love story with Pac Star began when their current Sales Director made us...

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1Thank Inbentor
Tumon, Mariana Islands
Reviewed 10 September 2016

Great Spa! It is the spa of choice for our Paradise Wedding packages. We always get great service and so do my wedding couples.. My fav. treatment is the age defying facial. My friends all notice how much younger I look after each visit. The couple's massage is the most popular among my wedding couples.

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Thank Paula S
Austin, Texas
Reviewed 8 September 2016

The hotel was nice, clean, and had a welcoming staff. It could use a little updating, but nothing stands out as "bad". The view and proximity to the beach is amazing! There were guest event options (I didn't attend) available on site. Food and drinks met expectation.

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Thank NashvillemeetsAustin
Reviewed 3 September 2016

Back in the day this was one of the best hotels in Tumon, But this is 2016. This used to be a Marriott ran hotel. The Hotel lobby is very clean and the restroom is very nice as well in the lobby. Once you get to you room everything changes. The rooms are very dated (old carpeting, old TV, wallpaper...

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Thank James H
New Orleans, Louisiana
Reviewed 31 August 2016

Spent a week at this hotel. Great breakfast with American and Japanese fare. Wait staff very helpful and they have a chef just aching to make you a sumptuous omelet. Grounds are nice with a large pool and you're only steps away from the ocean. Didn't use the spa but saw that they have special sales on a variety of...

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Thank bdude2016

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Shuttle Bus Service
  • Concierge

Additional Information about Pacific Star Resort & Spa

Address: 627B Pale San Vitores Rd, Tumon, Guam 96913-4009, Mariana Islands (Formerly Marriott Resort and Spa Guam)
Region: Mariana Islands > Guam > Tumon
Price Range: ₹ 9,287 - ₹ 15,501 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Star Resort & Spa 4*
Number of rooms: 357
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Also Known As:
Marriott Resort And Spa Guam Hotel Tumon
Marriott Hotel Tumon
Marriott Hotel Guam
Marriott Tumon
Tumon Marriott
Pacific Star Resort & Spa Guam/Tumon
Hotel Style:
#4 Top resorts Hotel in Tumon
#9 Luxury Hotel in Tumon
#12 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Star Resort & Spa staff and other travellers.
3 questions
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Questions? Get answers from Pacific Star Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from the side that is next to the pacific island club as it has loud music playing there everynight”
 of 5 bubbles 235jeremyv, 6 Feb 2017 | Read review
“Highest number rooms are closer to beach. For example, if you are on the 16th floor, nicest rooms are probably 1635 and 1628.”
 of 5 bubbles SDJA, 6 Jan 2017 | Read review
“Across a couple street , there is a yummy italian restaurant and indoor shooting range.”
 of 5 bubbles ronaldtin, 3 Jan 2017 | Read review
“South side might be better, there is a large air conditioner/boiler exhaust stack which sound like a big diesel running.”
 of 5 bubbles P39IZtomb, 5 Nov 2016 | Read review
“Ask for a room close to beachside”
  • Selfie with a view..lol
  • King bed
  • Night shot from room.
  • Night shot from room.
 of 5 bubbles davey460, 2 Nov 2016 | Read review
5 of 5