We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Pacific Star Resort & Spa

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Pacific Star Resort & Spa
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow

157 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 72: English reviews
Mililani, Hawaii
Reviewed 4 weeks ago

Place was clean and people were efficient. However, this used to be a Marriott hotel but there has been no improvements that I could see except for a wedding chapel. It is really run down. Old flower boxes outside are empty and moldy. An outside pool bar is boarded up and falling down. They have an indoor bar near the...

Thank Tom B
Guam, Mariana Islands
Reviewed 5 weeks ago

Took the Weekend local rate promo with breakfast. Service at breakfast was great, although the cashier was unfriendly and didn't pay attention. Waitstaff was awesome though. Check in was good. We enjoyed the beach and poolside, staff on both was courteous.

Thank davey460
Pearl City, Hawaii
Reviewed 17 October 2016

The hotel is not what it used to be when under the Marriott name. The service is ok, but the upkeep of the hotel is not. Room service is also good, but not up to the standards it once was. Bottled water is no longer an amenity. The wifi was spotty and not really reliable. The buffet is ok, and...

Thank Poiboyz
Pittsburgh, Pennsylvania
Reviewed 29 September 2016 via mobile

Stay away. Lobby is lovely, but that's only to fool you into checking in. The wallpaper in the hallways is peeling. The carpeting in the rooms is damp and never dries. The TVs are the old CRTs (tube TVs). The remote to mine was so old, the "on" and "channel up" buttons did not work. Also, the volume on the...

Thank Zee91q
Springville, California
Reviewed 27 September 2016

I knew my experience wasn't going to be too pleasant when I tried to check into the hotel. When a hotel posts that check in time is 3 Pm, that should tell you that by that time everything is good, correct? Wrong. I arrived at 3:15 and I had to wait an hour for my room, because it wasn't "ready"...

Thank Edward M
Reviewed 27 September 2016 via mobile

This hotel was once quite nice, but as of late it's run down and over priced. You have to pay extra for wifi and the wifi is abysmal. The location is a bit far down the strip of Tumon, the shopping is a bit of a walk but not impossible. The rates vary from competitive to on the expensive side....

Thank Margaret S
Reviewed 11 September 2016 via mobile

The Management of Pacific Star Resort & Spa must put up an Academy for customer service... truly par excellence in customer service!!!.... kudos to the GM, front desk manager, F&B director!!! You guys have indoctrinated your staff the way Customer service and far exceeded customer satisfaction!!! Our love story with Pac Star began when their current Sales Director made us...

1Thank Inbentor
Tumon, Mariana Islands
Reviewed 10 September 2016

Great Spa! It is the spa of choice for our Paradise Wedding packages. We always get great service and so do my wedding couples.. My fav. treatment is the age defying facial. My friends all notice how much younger I look after each visit. The couple's massage is the most popular among my wedding couples.

Thank Paula S
Austin, Texas
Reviewed 8 September 2016

The hotel was nice, clean, and had a welcoming staff. It could use a little updating, but nothing stands out as "bad". The view and proximity to the beach is amazing! There were guest event options (I didn't attend) available on site. Food and drinks met expectation.

Thank NashvillemeetsAustin
Reviewed 3 September 2016

Back in the day this was one of the best hotels in Tumon, But this is 2016. This used to be a Marriott ran hotel. The Hotel lobby is very clean and the restroom is very nice as well in the lobby. Once you get to you room everything changes. The rooms are very dated (old carpeting, old TV, wallpaper...

Thank James H

123 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (123)
Pool/Beach Area (14)
Bathroom (7)
View from Room (13)
Room/Suite (11)
Hotel & Grounds (11)
Other (67)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Tumon hotels
1.9 km away
Guam Reef & Olive Spa Resort
0.7 km away
Holiday Resort & Spa Guam
1.0 km away
Hilton Guam Resort & Spa
Show Prices
Show Prices
Show Prices
1.4 km away
Hyatt Regency Guam
Hyatt Regency Guam
#4 of 20 in Tumon
932 reviews
2.0 km away
The Westin Resort Guam
1.6 km away
Dusit Thani Guam Resort
Show Prices
Show Prices
Show Prices


  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Shuttle Bus Service
  • Banquet Room

Additional Information about Pacific Star Resort & Spa

Address: 627B Pale San Vitores Rd, Tumon, Guam 96913-4009, Mariana Islands (Formerly Marriott Resort and Spa Guam)
Region: Mariana Islands > Guam > Tumon
Price Range: ₹ 8,514 - ₹ 33,034 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Star Resort & Spa 4*
Number of rooms: 357
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, Expedia, Priceline, Agoda, Odigeo and HotelTravel.com so you can book your Pacific Star Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Resort And Spa Guam Hotel Tumon
Marriott Hotel Tumon
Marriott Hotel Guam
Marriott Tumon
Tumon Marriott
Pacific Star Resort & Spa Guam/Tumon
Hotel Style:
#4 Top resorts Hotel in Tumon
#9 Luxury Hotel in Tumon
#12 On the Beach Hotel in Tumon
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Pacific Star Resort & Spa staff and other travellers.
3 questions
Ask a question
Questions? Get answers from Pacific Star Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South side might be better, there is a large air conditioner/boiler exhaust stack which sound like a big diesel running.”
 of 5 bubbles P39IZtomb, 5 Nov 2016 | Read review
“Ask for a room close to beachside”
  • Night shot from room.
  • Selfie with a view..lol
  • Night shot from room.
  • King bed
 of 5 bubbles davey460, 2 Nov 2016 | Read review
“Rooms facing the ocean have a good view.”
 of 5 bubbles Poiboyz, 17 Oct 2016 | Read review
“I was on the 10th floor and room was nice and quiet. Elevators are quite slow however and parking is in an underground garage.”
 of 5 bubbles bdude2016, 31 Aug 2016 | Read review
“pay the extra money if you want to see the ocean from your room other wise deluxe is fine”
 of 5 bubbles 198kingp, 5 Jun 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay