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Pacific Star Resort & Spa

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Pacific Star Resort & Spa
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165 Reviews from our TripAdvisor Community

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Showing 78: English reviews
Reviewed 1 week ago via mobile

Needless to say, Tumon bay has great views regardless of the hotel. However pacific star is at best a 2 star hotel. First impression was driving through the parking garage that at best was designed for smart cars. Friends who were with us managed to scrape the side of the garage in their mini van. The exterior of the hotel...

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Helpful?
Thank Dylan C
San Francisco
Reviewed 2 weeks ago

The other reviews are pretty consistent. Don't expect anything more than a two-star to three-star hotel here. Rooms are very tired. Does not feel particularly clean. Carpet is dirty and does not smell good. Staff is friendly but not particularly well trained. The main restaurant is dark, damp and smelly which is too bad because the property itself is incredibly...

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Thank SDJA
Reviewed 2 weeks ago

I think the hotel is a bit old. I booked a executive room with sea view which is located near top floor. I think the view is excellent. but the room is a bit small and old compared with the EXECUTIVE room type. We can access the executive lounge but not much options we can choose in the lounge. The...

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Thank Isaac Y
Hong Kong, China
Reviewed 2 weeks ago

This hotel is outdated, the rooms the facilities were just meh. The rooms could have been cleaner. Food was ok, pool was ok. Nothing spectacular. From the balcony window, there were ocean views and views of the hotel next door, which offered a great adventure style of swimming pools (probably should have picked that one). Service was just ok, but...

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Helpful?
Thank ronaldtin
Dongguan, China
Reviewed 3 weeks ago

I was very nervous coming here after reading so many bad reviews..... but honestly, the place totally doesn't deserve the bad press it's getting. Yes, it could use a paint job and some updating, but there is nothing glaringly wrong. The rooms are clean and well kept, but most importantly, this hotel offers a ton of really value-adding amenities. First...

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Helpful?
Thank megan-woodruff
Long Island, NY
Reviewed 17 December 2016 via mobile

I stayed at the Pacific Star Resort and Spa for only night due to my room having a horrible mold smell. I am allergic to mold and luckily had allergy medication with me to counteract the effects. The room was expensive at $176 a night and there are for less expensive hotels that are better. Check trip advisor and compare...

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Thank kay726
Mililani, Hawaii
Reviewed 5 November 2016

Place was clean and people were efficient. However, this used to be a Marriott hotel but there has been no improvements that I could see except for a wedding chapel. It is really run down. Old flower boxes outside are empty and moldy. An outside pool bar is boarded up and falling down. They have an indoor bar near the...

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Thank Tom B
Guam, Mariana Islands
Reviewed 2 November 2016

Took the Weekend local rate promo with breakfast. Service at breakfast was great, although the cashier was unfriendly and didn't pay attention. Waitstaff was awesome though. Check in was good. We enjoyed the beach and poolside, staff on both was courteous.

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Thank davey460
Pearl City, Hawaii
Reviewed 17 October 2016

The hotel is not what it used to be when under the Marriott name. The service is ok, but the upkeep of the hotel is not. Room service is also good, but not up to the standards it once was. Bottled water is no longer an amenity. The wifi was spotty and not really reliable. The buffet is ok, and...

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Thank Poiboyz
Pittsburgh, Pennsylvania
Reviewed 29 September 2016 via mobile

Stay away. Lobby is lovely, but that's only to fool you into checking in. The wallpaper in the hallways is peeling. The carpeting in the rooms is damp and never dries. The TVs are the old CRTs (tube TVs). The remote to mine was so old, the "on" and "channel up" buttons did not work. Also, the volume on the...

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1Thank Zee91q

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Shuttle Bus Service
  • Concierge

Additional Information about Pacific Star Resort & Spa

Address: 627B Pale San Vitores Rd, Tumon, Guam 96913-4009, Mariana Islands (Formerly Marriott Resort and Spa Guam)
Region: Mariana Islands > Guam > Tumon
Price Range: ₹ 10,231 - ₹ 22,850 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Star Resort & Spa 4*
Number of rooms: 357
Reservation Options:
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Also Known As:
Marriott Resort And Spa Guam Hotel Tumon
Marriott Hotel Tumon
Marriott Hotel Guam
Marriott Tumon
Tumon Marriott
Pacific Star Resort & Spa Guam/Tumon
Hotel Style:
#4 Top resorts Hotel in Tumon
#9 Luxury Hotel in Tumon
#12 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Star Resort & Spa staff and other travellers.
3 questions
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Questions? Get answers from Pacific Star Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Highest number rooms are closer to beach. For example, if you are on the 16th floor, nicest rooms are probably 1635 and 1628.”
 of 5 bubbles SDJA, 6 Jan 2017 | Read review
“Across a couple street , there is a yummy italian restaurant and indoor shooting range.”
 of 5 bubbles ronaldtin, 3 Jan 2017 | Read review
“South side might be better, there is a large air conditioner/boiler exhaust stack which sound like a big diesel running.”
 of 5 bubbles P39IZtomb, 5 Nov 2016 | Read review
“Ask for a room close to beachside”
  • Night shot from room.
  • Selfie with a view..lol
  • Night shot from room.
  • King bed
 of 5 bubbles davey460, 2 Nov 2016 | Read review
“Rooms facing the ocean have a good view.”
 of 5 bubbles Poiboyz, 17 Oct 2016 | Read review
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