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I decided to stay at the Sheraton as I try to stay within the Starwood family. I was excited by the photos posted online, but beware! This is an older hotel and cleanliness and service is not a top priority here.
Guam was pouring rain...More
Thank Jennifer H
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 1 week ago
Hafa Adai Jennifer H,
We thank you for taking the time to share your recent experience with us.
We sincerely apology for not being able to provide you the high standard of hospitality which we strive to achieve for all our guests. We genuinely regret...More
A very nicely located hotel but the infrastructure badly needs repairs and renovation, it looks dated in a lot of places. Which is a pity because it still retains hints of its past majesty. Service not that good, woke up a sleeping guest then took...More
Thank Mike B
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 4 weeks ago
Hafa Adai Mike B,
We appreciate you taking the time to share your recent experience with us.
Although, we strive to provide excellent service, we fell short at this time. We sincerely apologize for having woken you up and not acknowledging our error immediately.
Rooms are fantastic, views are stunning. Check in and out very fast. Wifi great throughout the property and the restaurants and bar are all very good. A little out of town but closer to the outlet mall and restaurants near there.
Booked a room with this hotel earlier this month. Send them an email about some stay inquiry, 3 weeks passed and no one even border to reply my email. Send them 2nd email however no response as well. I wonder what happen to their customer...More
I cannot help but feel that I just got ripped off. Big time. This place is well beyond its prime and is exceptionally bad value. My room was an average size standard room for $415 a night. Every piece of furniture was either dented, scratched,...More
US$ 174 - US$ 344 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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if you want the club lounge access you need to book the club suite. Rooms and suite on 4 specific floor are designated as club rooms and suites and comes with the free lounge access and upgraded interior such as more... More
if you want the club lounge access you need to book the club suite. Rooms and suite on 4 specific floor are designated as club rooms and suites and comes with the free lounge access and upgraded interior such as more channels on TV and bidet.