No comforters on bed. Hidden $500 resort fee on top of $5000 charge for stay. Fridge broken, dryer broken, channel remotes broken. Excursion bookers rude, pushy and unapologetic. Rooms more like a cheap hotel.
We had a great time at this hotel. Check in was easy and when we told them we were celebrating my step daughter's graduation, they brought out chocolate treats for her - it really made her day. They upgraded our room for free. Everything was clean and nice. The pools are great, and the hot tub was never too crowded. Meals on site were really good and priced fairly for the area. We got massages on site and it was one of the best I've ever had. All around great experience!
Had a wonderful time here. The pool is beautiful, the beach is nice, and the restaurant has the nicest staff with super fast service. Shops across the way make it easy to get what you need as well as the shops on the property. We arrived late at night. At first, we were put in a room that had a bed with collapsed springs in it. We visited the front desk, and they accommodated us with a new room the very next day. They even moved our belongings for us. The rooms are comfortable, big and well-equipped with basic needs and a workable kitchen. The rooms look just like the pictures. Would definitely stay here again.
The vent fan did not work in the bathroom, reported the issue to the front desk the second day of our 7 day stay but it did not get fixed. The lites in the bathroom were replaced as one was burned out and were replaced with daylite lites. The appliances are dated, the dishwasher was very noisy as was the clothes washer, the clothes dryer filter has been worn away, theres no mesh to catch any lint. We did have an ocean view but there was a palm tree obstructing the view. Room cleanliness needs improvement, needs to be swept and dusted and not only the trash taken out and towels replaced.
A very nice property that is well maintained with friendly staff. It is about 5 miles outside of Lahaina, which makes for a long walk to town or a short car drive. Amenities were generally well thought through, although WiFi internet outside of the living room was unusable. In the living room, it was completely adequate.
I was very happy with everything involved with staying at the Aston Kaanapali Shores. Everything was very clean the staff was friendly and wonderful and helpful. We very much enjoyed our room. The location was great! And we really enjoyed the food there.
Amazing tropical paradise all in one location! Liked · Everything! The view from our room was perfect! We loved the little souvenir shops that are there. Everywhere we walked we were greeted with smiles from the sweetest staff, throughout the whole property. We liked how open it all is with no doors and the slate rock. We loved the rainforest feel with the gorgeous greenery all around. Cute bridges, beautiful pools and great food at the restaurant. Awesome amenities to sign up for, like we did..both hula dancing lessons and lei making classes! Lastly, Lei at the activities desk was phenomenal and did so much for us, our stay, and the specialness of it all! And, so much more!
From the moment I arrived the staff at the Ka'anapali Shores were warm and welcoming. While the property may be a tad outdated, the staff and the location more than made up for it. I would recommend the Shores for your West Maui holidayl
We really enjoyed our stay in Maui. The location was great. Food trucks next door and grocery store across the street. The rooms were large. Had our coffee on the beautiful balcony every morning. Pools were clean. Would go back
The hote just renovated their beach pool and grounds. I like going to the Beach Club Friday afternoons and listen to Harry Troupe and Missy Aguilar. Great atmosphere and it's Happy Hour! The only problem is that we are not allowed to dance ....