Nice place with a beautiful hallway that has views for miles of Maui. Giving it 4 stars not 5 because of the weird courtyard feeling pool area it has. Hyatt Regency next door was blocking lots of sun throughout the day, so we ended up having to make the long walk next door to their pool (which was better) inorder to get to the sun. Shouldv'e just bought a big suite over there instead of staying at the Residence Club. Also, salesman for the Residence Club membership was trying to push us to purchase one each time we walked by. Good salesman try to sell a product, but great ones remember the faces of the prospective clients enough to not bother them each time they walk by, disrupting their conversations.
We stayed in a one-bedroom ocean view unit at the Hyatt Residence Club (HRC) Kaanapali, Maui. Our price per night was less than a “mountain View” room, and much less than the price of an equivalent “ocean view” room at the Hyatt resort next door. AND our one-bedroom unit was bigger and better. Our room had a huge lanai (balcony) with an amazing ocean view looking out at the islands of Lanai and Molokai. The walk along the oceanfront to Whalers Village gave us easy access to shopping and restaurants. But most nights we had dinner on our Lanai because it beat the view of any restaurant on Maui. We either cooked in the incredibly well-equipped kitchen or ordered in because of the view. The HRC has very good amenities (pools, Health Club, Bar, Etc.) but we also had access to the amenities at the Hyatt resort next-door which was a nice bonus. Comparing other prices along Kaanapali beach we may have lucked out with the deal we got – it was the week of Labor Day weekend. The quality of our rental unit and quality of our stay would have been worth it at a higher price. …
My family and I stayed at the HRC in Maui for a week, and we were blown away by the resort. We have two teenage boys, and the 2 bed, 2 bath with a foam mattress sleeper sofa was perfect. Located right on Kaanapali Beach next door to the Hyatt Regency Hotel, you can walk to shops, restaurants and snorkeling. A nice perk we discovered was that HRC guests also have privileges at the Hyatt Regency hotel next door, including pool and room charges. However we stuck to the gorgeous and much less crowded pool at the residence property. We spent a lot of time relaxing on the huge balcony overlooking the ocean with a view of Lana’i island; the full kitchen was great, and and washer dryer in unit were very convenient (think pack light!!). We ordered instacart to stock up for our in-room meals. Lahaina provisions downstairs has a small market, and food items to order for breakfast, lunch and you can order a luau style dinner delivered to your room. Property grounds are gorgeous. We could not recommend this resort more highly.…
This is the best of both worlds, able to use the amenities and restaurants next door at Hyatt Regency, with a lot better room with full kitchen, huge bath, room to spread out and the best lanais anywhere!!! The convenience store sold family meals and great breakfast to enjoy at your condo or poolside. Infinity adult pool was fabulous and had great views of the ocean. Lighting of the torches each evening was a spirited way to start the evening.
We got a beautiful one bedroom unit, but mountain view since we are not owners at that Hyatt property and it seems that the owners get ocean view priority. I have to say that the mountain view was quite stunning and I didn't mind it since it was peaceful. However, there were other things that I wasn't happy about during our stay. For example, I expected a beach at the resort and there is no beach now. It seems there used to be a beautiful beach but there has been erosion and that is not the case anymore. Worrysome! Anyhow, if you want to seat near the beach just for a view of the ocean, the cabanas are at least $150 or more for the day. Beach chairs cost around $75 which I think included a drink from the bar but still pricy. Most of the people were just haging around in the swimming pool area where they could sit for free. My advice if you want to go to the beach, rent beach chairs in a snorkel shop at the beginning of your vacation and go to the public beaches nearby but you will need a car and I do recommend that you rent one. Also, go early in the morning so you can find a parking space. Another thing I wasn't happy about at this resort in Maui was the mid week cleaning of the unit. When we arrived after being out doing tourism on the day of the cleaning, we couldn't tell that the maid had been there. They did the bed, collected the garbage and change one towel in the bathroom. That was it. They didn't clean the floors, clean the tables, clean anything in the kitchen at all, replenish supplies, etc. We were very disappointed. I called the front desk and they sent supplies that we needed, and housekeeping called me about the cleaning but two days afterwards and just to make notes. Shoud you visit Maui? Yes. Should you stay at this Hyatt? I'm not sure. Maybe you can find a resort with a beach? But if you are really a beach fan in my opinion the Hyatt timeshare with the best beach is Hacienda del Mar in Puerto Rico. It has a beautiful beach with free beachchairs! …
We rented a two bedroom condo. A little dated inside but view and huge outside balcony made up for it. Only downside was there is basically no beach anymore. We stayed here 4 hours ago and the beach was huge. Very sad that it has washed away. Another downside was the sidewalk to Whaler’s Village was washed away and walkway was closed.
We are owners from the beginning, kind of disappointed by the lack of cleanliness, maintenance,service, room prep, and housekeeping. There was no hair dryer,in either room(2 bedroom unit) one washcloth for both rooms and only 3 towels. The couch has stains on it.The inside handle of glass door on toilet stall came off in my hand. The toaster has dents on it.Trivial but the usual tiny salt and pepper shakers that is usually there was absent. I realize it's not the workers fault but lack of employees to hire excuse is getting really old. At this point you have to wonder why they can't hire people, is it the resorts policies/benefits etc. With the amount of money I spend on maintenance fees you really have wonder where the money is being spent. Still having a great time (here currently) but makes you really think about keeping it.…
I've stayed at cheaper 5-star hotels/resorts around the world that have significantly more to offer with much better service. You go to these types of places to get full service. The Residence Club at Ka'anapali doesn't have it. The Residence doesn't offer room service, they don't have any free breakfast offerings of any kind, no fresh water-bottles or fruits with turndown service, pool-side service is lacking, hours for pools and bar is bizarre and minimal, bar is well drinks, valet and bellhop were unfriendly, front desk was hit or miss, and the beach in front of the resort was all washed away (that particular bit isn't their fault). Access to shops and restaurants down the strip is pretty limited, so walking is the best way to get around. The foot pathway is small and unshaded. No bike-path. Anniversaries/birthdays/events? They don't care. Owners seem to get better-view rooms depending on how much they spend on their timeshare. I can't imagine buying anything here though. The service and amenities are horrible overall for how much money you're throwing at them. The rooms themselves are okay, but not worth the price. They're compact and fairly minimal in terms of resort suites. Not worth the price tag. It's lacking in way too many areas. The whole building is crooked and facing away from the islands too, so I have no idea what that's all about (seems to be a huge issue along this resort strip). The people who designed this whole row of resorts were apparently drunk.…
Great updated room, with great views. We were in an ocean view 1 bedroom condo. The kitchen was nice and updated, along with the bathroom and bedroom. The pools were great and not too crowded. Service was also good. They do not have ice machines, but if you call they will deliver a bag of ice to you. It is a .6 mile walk to the Whalers Village, not too bad, but if you have small children be sure to have a stroller(s). The beach is small and there are not chairs or umbrellas available for guests to use at the beach. We rented umbrella, chairs, and stroller from a local company, they delivered to the property. Overall great stay, Hyatt Regency is next door and WAY busier, book at the Residence Club if you can.
Beautiful views, beautiful property and pools were amazing, especially the splash pad area for the kids. A lot of nearby resorts have no beach meat but the HRC still had beach left to set up on and we saw sea turtles! Attentive and kind staff. Provided a pack and play and high chair for our room. Also brought ice to the room whenever needed. Loved having the room cleaned as well.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing