The worst bed I have ever slept on. Old and poorly cared for. Ants on the patio and in the bathroom. Terrible service - could NEVER get ahold of the front desk by phone. Had to beg for toilet paper and clean towels. The ONLY reason I give it a 2 instead of a zero is the view from the veranda.
This hotel is in a beautiful location right on Kaanapali beach where I watched the sunset in an ocean view room for a week. Beautiful! The grounds are well kept, and there is a coffee shop, convenient store, restaurant, and laundry facilities on site. Very convenient. This hotel is right next to a Luau that operates every night and while it was nice the first night or two is a bit annoying to hear over and over. The rooms are ok for the prices however the cleanliness and housekeeping was lacking. There were bugs in my room and no soap or toiletries were put in my room until the 4th day of my stay. This was my first time in Maui so I believe I expected more from such a great location but it was ok for one of the cheaper options in Maui that I found.
Stacey at the front desk was very helpful and pleasant. The valet/bell staff was also excellent! The pools, grounds and atmosphere were top shelf. We would definitely love to stay there again. Who knows maybe next year.
Liked · The location is amazing, right in front of a gorgeous beach, one of the best in Maui access to Royal Lahaina facilities - 2 pools, sunscreen, so beautiful. balcony was lovely shower was good. wifi was good staff was friendly Disliked · -sooooo expensive on property, on top of hotel prices. we had a $72 breakfast for the 2 of us. we ordered eggs and OJ. i suggest driving to alternatives, although everything's overpriced. -room is dated and badly in need of a makeover sometime soon -Beach is sooo beautiful, but it's so windy that the sand blows in your eyes. we couldn't hang out at the beach, so strange. hotel is right next to the Luau - we weren't in the room during that time so we don't know if it's loud/disruptive.
While I had reserved an oceanfront room at KOI, they had over-sold and so upgraded me to an ocean-front cottage, so I guess this may be more a review for the Royal Lahaina Resort, which also manages Kaanapali Ocean Inn. Stephanie at the front desk was sweet and personable, and all the bellmen were attentive and had recommendations at the ready. The cottage was very clean and the beds were comfy. Access to Kaanapali beach cannot be easier and the trolley makes trips to the Whalers Village shops easy (don’t lose your parking spot to those coming for the lu’au). I would stay here again, and I’d still try to stay at KOI, lol
I will start with the positives of this place. The beaches were clean, the pool was picturesque, the view was good, and the maid service was excellent. Unfortunately that’s where the positives run out. The resort fee of $40/day gets you subpar keurig coffee and spotty wifi. The daily parking fee was also fairly high at $30/day. From the moment we walked into the room (1523) we knew our experience wasn’t going to be great. The room smelled of mold, we turned on the fan and opened the door wall to try and air it out. Cue the post-nasal drip and worsening of asthma. The moldy smell never improved throughout our stay. It was easy to see where the smell was coming from, the beds were nailed to the wall and the intervening 2 inches of space was full of dust and mold. There was obvious water damage just near the entry door, the tiny/dingy shower had ceiling tiles just above head level that looked as if they hadn’t been replaced since the 1980s. Additionally, the walls were very thin and we were able to hear our honeymooner neighbors anytime we were in our room. On the whole we were very disappointed with this hotel, would recommend staying just about anywhere else…
We stayed in two of the cottages at Kaanapali Ocean Inn. The rooms were spacious and very clean. We needed a place to stay for one night and this place was perfect. We were in the middle of the Lahania Resort and had access to all the amenities. The staff was most helpful and drove us to our rooms in the golf carts. Though the rooms were no frills, we did each have a private patio. Beautiful grounds, perfect views, and a great restaurant. One of the best meals I have ever experienced. The morning after we arrived, we walked the boardwalk fora couple of hours after having a tasty breakfast by the pool.
Stayed here for the week while visiting with friends. The building is older than other buildings in the area but the location and view were great. That aside, there are no frills. Just a small coffee maker, small fridge and small safe. The bathroom was okay, shower stall was small. The TV worked but was on the smaller side than in other hotels. No paintings or pictures on the walls made the room very blah. Being an older building, the walls were thin and you could hear the nightly Luau through the halls but not so much on the north side where I stayed. The maintenance man placing a board across the connecting door to the next door room because there was no lock at 9:30pm was kind of an inconvenience but we got past that. The staff however was friendly and kept the room clean daily. All that said, I would consider staying here again in the future.…
Stayed there for just one final evening in Hawaii. The room had a nice king bed, sweet lanai with a gorgeous view of the ocean, nice vanity mirror in bathroom, room service for dinner, and a nice little view of the Luau show in the evening. A bell desk worker also helped carry our huge bags to the third floor, which was very helpful. The walls were unfortunately pretty thin, so my wife and I could hear casual conversation from our neighbors’ room. Check-in and check-out was easy. The beach had amazing sand and pleasant waves, and my wife and I laid on the beach at night and stared at the stars for two hours. So peaceful. I’d stay here again for 1-3 nights!
This “vintage” hotel could be so cool, but unfortunately it lacks some key elements that any hotel should possess: cleanliness, safety, amenities, & quiet. Everything from the shower curtain to the floor to the bedspread was either filthy with questionable brown stains or holes. None of the lamps or lights worked as they were not plugged in and I could. It find an outlet to do so if I wanted. With only 1 restaurant, you must absolutely make a Rez if you want to eat here- I was solo and they could not accommodate me. Most alarming was the housekeeping staff who tried to enter my room while I was showering - no knock knock “housekeeping” just a loud slam trying to open my door. To say I was alarmed is an understatement. The cherry on top was that the luau is RIGHT NEXT DOOR to the Inn - no room is safe from the pounding of drums. When you come from the east coast like me and you’re crazy jet lagged, drumming until 8:30 pm is not appreciated. I genuinely hate writing reviews like this because the staff is wonderful - polite, attentive, quick. The facility they are managing for is just…old. I do not recommend this hotel.…