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Sheraton Maui Resort & Spa

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#7 of 12 resorts in Lahaina
Location
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Service
Value
GreenLeaders Bronze level
Sheraton Maui Resort & Spa, perched along the stunning shores of Kaanapali Beach, offers an exceptional combination of location and intention. This Lahaina, Hawaii, resort is famed for its nightly lele kawa cliff diving ritual, a symbol of the immersive Hawaiian experience that awaits guests. With meticulously appointed accommodations, a large lagoon-style pool and The Spa at Black Rock, the resort provides a perfect blend of relaxation and adventure, including snorkeling and catamaran sailing. Over 80 percent of rooms boast ocean views, making them ideal for whale watching and sunset viewing, encapsulating the essence of the Kaanapali Beach resort lifestyle.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Game room
Indoor play area for children
Valet parking
Paid private parking on-site
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Snack bar
Vending machine
Poolside bar
Snorkelling
Tennis court
Entertainment staff
Evening entertainment
Patio
Waterslide
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Manicure
Massage
Pedicure
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English
Hotel links
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5316Reviews175Q+A100Room tips
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SJC95126 wrote a review 21 Feb
San Jose, California30 contributions63 helpful votes
The Black Mold issue noticed during my visit, is a serious health hazard to the guests and employees of this property. Reported a non-operating AC minutes after check-in and was told it will be taken care of immediately. Upon return late evening, noticed AC still not working, the only work around was to set the AC to 60, so either freezing cold or hot and humid. this went on for another 5 days of maintenance request and BS promise, I finally opened the AC filter cover and noticed, what you can see on attached images. this was during the last night of my visit so I did not want to scare my wife and kids and had the front desk to clean the unit with bleach. Due to Hotel managements complete ignorance and incompetency, to even simply apologize, I will make sure this message is heard and give people an opportunity to avoid this property.
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Date of stay: July 2023
Value
Location
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Trip type: Travelled with family
Room Tip: The black rock beach is great for kids snorkeling. But you do not need to be the hotel guest to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 3 days ago
Aloha SJC95126, Mahalo for being our guest and sharing your constructive comments. We sincerely apologize for the issues you encountered with your accommodations and the difficulties you and your family endured. It is disappointing to hear that despite our efforts to have the air unit fixed, the issue persisted, and we understand how uncomfortable that must have been. We take such matters very seriously and will investigate the room to ensure everything is functioning properly to ensure a better experience for all our guests. We certainly understand the frustration you must have felt and appreciate your patience in this matter. Mahalo, Sua Hargis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chuck S wrote a review 12 Feb
1 contribution1 helpful vote
There are two place I never wanted to leave----Italy and now, Maui. Our experience at the hotel was 10/10. When we arrived late evening, I was greeted with an upgrade to an ocean front room. The view was spectacular, especially the sunsets. Our room was cleaned everyday, freshened and no issue with towels. Our bed and pillows were fantastic with daily fresh linen. The water power in the shower was outstanding. The frig is small, but it worked. There is no microwave and no dresser. We did live out of our suitcases for the most part, but we did not care. Our day started early---before 6am with a trip to the onsite Starbucks. The two ladies working were cheerful and always friendly. We then took a long walk on the oceanfront walkway, which extends about two miles. There are multiple shops and restaurants on this walk. Everyone is in a good mood and says hello. The pool was next. Never had an issue finding a chair or getting towels. Again, the staff at the towel shop were friendly and helpful. The pool was cold, but again, not a big issue. The beach and ocean were 10/10. The beach is all sand, no rocks or shells. The ocean clear and warm. There was no seaweed or garbage in the water. My wife and I both did the Black Rock cliff jump--not bad for two almost 60 year olds. The snorkeling was fine and no need to spend extra on a trip. We could see the whales from the beach and our room. We did take 2 whale watch boat trips and I highly recommend them. Our servers and bartenders were great. They were attentive, kind and gracious. I don't remember all there names, but Jeff and Andy were at the pool and the 3 bartenders at the hut were fantastic. Our cleaning person was also fantastic. It was interesting to hear the stories of the fire from them and the impact other lives. This became a top 3 vacation for us because of the Marriot and their staff. Although the location and weather didn't hurt. I would say the only negative was the 10 hour plane travel. That said, it was worth it for what we experienced. I give my highest recommendation for anyone thinking about Maui and this hotel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Christi S wrote a review Jan 2024
North Richland Hills, Texas36 contributions21 helpful votes
This is not a review of the hotel. It is a review of the cliff dive at sunset and beach bar. Sheraton – Cliff diver Make sure to arrive early for the torch lighting and cliff diving. It starts well before sunset, and it is over quickly. It was fun to see but again it does not last long at all. The view is great from the beachside restaurant.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 3 weeks ago
Aloha sportstxi42, We appreciate you taking the time to share your feedback about our open-air restaurant. While it seems you enjoyed your overall visit, we regret not meeting all your expectations. Mahalo for being our guest, and we hope to see you again soon. Mahalo, Sua Hargis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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IMJetlagged wrote a review Nov 2023
Portland, Oregon392 contributions156 helpful votes
Kind service. Comfortably accommodated rooms. The only downside is the food at the pool bar. It's ok, overpriced but convient if you don't feel like legging it to Whalers. Attractive surrounds. Rooms comfortable, balconies, fridge, clean, friendly.
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Date of stay: February 2023Trip type: Travelled solo
Room Tip: It’s a 40+ minute drive from the airport. Drive safely ~ the ocean views are lovely. Try and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 22 Nov 2023
Aloha Valued Guest, Happy Thanksgiving! We are thrilled to know you enjoyed your time with us and that you especially loved our well-maintained accommodations and thoughtful hospitality. We value all of your feedback as we are continually striving to improve our guest experience. Mahalo for choosing Sheraton Maui Resort & Spa, and we hope to be your home every time you are in the area. Mahalo, Sua Hargis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Danny K wrote a review Sept 2023
1 contribution
This place...these people, were nothing short of amazing, under the worst conditions imaginable! It began with "Noah" at the front desk. (He lost everything in the fire, by the way!) He was the most gracious, most professional, kindness person I have ever met! His personal loss never affected his ability to serve his guests! Rooms were spacious, view was great, and customer service impeccable. And this was with many amenities out of service, because of the tragedy! (Also be aware! Heard a rumor there may be some negative reviews by a few disgruntled federal employees staying there, that could not be pampered during the tragedy. But I will not mention FEMA's name, hehe!) Great job Sheraton...Lahaina Strong!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jthompson767 wrote a review Aug 2023
New York City, New York3 contributions1 helpful vote
Great experience this property. The staff is friendly - Jennifer is very helpful and courteous, professional. Location is ideal, right in the middle of everything and the views of beach and Diamond Head are highly recommended
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Date of stay: August 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 30 Aug 2023
Aloha jthompson767, Mahalo for staying at Sheraton Maui Resort & Spa and for writing about your wonderful experience. Our guests' needs are indeed our top priority, and we are glad this was apparent in the quality of service you received. your compliment will be shared with the team, especially with Jennifer. Mahalo also for pointing out our outstanding location and the views from our property. We appreciate your high recommendation, and we look forward to hosting you again the next time you visit our beautiful island. Mahalo, Sua Hargis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anthony T wrote a review Aug 2023
Los Angeles, California1 contribution
+1
The facility was nice although a little dated. The staff was friendly. My issue was that I was quoted a certain price for an ocean front room and when I checked in they pulled the bait and switch. The put me in a poor partial ocean view room where you had to go on the balcony and turn your head to the left to see any ocean. To get the room that we were promised, I was forced to pay an additional $120 per night plus taxes which ended being over $500 on top of the 3,000 that I had already paid for 4 nights. One additional complaint is that there are poor food choices at the facility. Luckily, there are good restaurants at Whalers Village which is about a 10 minute walk.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 13 Aug 2023
Aloha Anthony T, Mahalo for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately. Mahalo, Sua Hargis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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taniaatw0rk wrote a review Aug 2023
2 contributions1 helpful vote
We paid top $ to stay at the hotel for its location and service. Unfortunately non guests of hotel were utilizing the amenities, the restrooms and grounds of the hotel. Also hotel misrepresented its amenities by saying they provide beach chairs. Turned out we had to pay top $ to get a chaise lounges on the sand beach in front of the hotel. If I knew, I would have stayed in a cheaper property , come to the area, rent the chaise/umbrella on the beach and use the pool and grounds for free like other tourists. Food was below average in all outlets. Fast food style daily. During the fire emergency, I waited for the long line to get shorter before proceeding to breakfast, by the time I came back (am), they closed breakfast and where not willing to provide any solution. I spoke with the GM and he was extremely rude and didn’t care that my family and I had not had dinner from the night before, breakfast or snacks. I begged him to sell me snacks from the hotel grocery store to hold me during the crises but he refused. I would have expected better treatment for paying guest. But in a state of emergency when food is behind glass doors , one should expect to be offered for anyone hungry/thirsty . The refrigerator in the sand bar by the lobby had a lock on it while clearing seeing beverages and food through the glass. It is sad that the GM couldn’t manage the crises properly. He allowed feeding some of the guests while ignoring those who were unaware of his strict schedules. Won’t recommend the stay to anyone
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Stay somewhere cheaper and use the hotel amenities for free
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 13 Aug 2023
Aloha taniaatw0rk, We appreciate you for taking the time to show us your concerns. Your feedback, and also your patience in these matters, are much appreciated. We will share your comments appropriately. Mahalo, Sua Hargis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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S S wrote a review Aug 2023
2 contributions4 helpful votes
Sheraton Maui is a ripoff , do not stay here. Place will charge you $40 nightly resort fee that includes nothing- no chairs in the beach , no towels available after 6 pm if decide to go in the pool, $100+ for marshmallow toasting if you want one. Rooms are ok but does not look refreshed at all. There are no major activities on the reports other than yoga in the morning. I do not recommend this place at all , you can find better place with same or lower nightly price.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 11 Aug 2023
Aloha SS, Mahalo for your review. We regret not meeting all your expectations, and we will certainly share your opinions regarding the price of your visit appropriately. We make every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. We truly value your patience and feedback and hope to have another opportunity to welcome you back to our hotel. Mahalo, Sua Hargis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DayTrip16075342879 wrote a review Aug 2023
New York City, New York6 contributions1 helpful vote
Excellent location! Perfect beach for swimming and if you're into cliff diving! It's a short drive to shopping and the Historic Front Street area and there's also a walking path if you want to take a stroll and visit the other hotels along the shore. We found the concierge to be very attentive and all of the hotel staff were very friendly and helpful as well. We had a king suite with balcony facing the ocean, which was very clean, comfortable and had great bedding. The staff was very attentive when we had an issue with turning on the A/C. As far as meals, we had lunch and cocktails at the Cliffside cafe which I'd give 4 stars-- other than that we didn't dine on the premises although the breakfast buffet looked pretty good. The resort is very large and spread out and can be a little confusing until you get to know your way around. Appearance wise, the property is clean and well-maintained, but it appears to need a bit of a facelift.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
₹53,879 - ₹75,017 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton maui hotel lahaina, sheraton maui resort and spa, maui sheraton, sheraton lahaina, lahaina sheraton
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
508
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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SHERATON MAUI RESORT & SPA (Hawaii) - Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Sheraton Maui Resort & Spa
Which popular attractions are close to Sheraton Maui Resort & Spa?
Nearby attractions include Ka'anapali Beach (0.2 km), The Spa at Black Rock (0.07 km), and Maui Nui Luau at Black Rock (0.1 km).
What are some of the property amenities at Sheraton Maui Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Maui Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Maui Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Maui Resort & Spa?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Maui Resort & Spa?
Conveniently located restaurants include Round Table Pizza, Cliff Dive Grill, and Island Press Coffee.
Are there opportunities to exercise at Sheraton Maui Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Sheraton Maui Resort & Spa?
Yes, laundry service and self serve laundry are offered to guests.
Does Sheraton Maui Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Maui Resort & Spa?
Many travellers enjoy visiting Old Lahaina Courthouse (5.4 km), Lahaina Jodo Mission (4.9 km), and Wo Hing Temple Museum (5.7 km).
Does Sheraton Maui Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.