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3200 Wailea Alanui Dr, Kihei, Maui, HI 96753-7754
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (314)
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About

#17 of 71 Specialty lodging in Kihei
Location
Cleanliness
Service
Value

Located within the world-famous Wailea Resort Community, these stylish walk-up condos feature patios with barbecue grills, all set amid lush tropical gardens.

Mandatory Departure Cleaning Fees

A Mandatory Departure Cleaning Fee will be added to room cost at check-out.

Charge is per stay, per condo unit, plus taxes

2018 fees:

Applies to travel from January 1, 2018 onward

1 Bedroom -$175 USD

2 Bedroom/2 Bath - $225 USD

2019 fees:

Applies for new bookings made from February 1, 2018 for travel from January 1, 2019 onward

1 Bdrm - $200 USD

2 Bdrm/2 Bath - $250 USD

Optional Housekeeping Service Costs

Palms at Wailea Maui by Outrigger® offers Optional Housekeeping Service at cost during a guest’s stay. This procedure is typical for vacation rental condos in Hawaii and provides guests with a choice of services suited to their individual travel needs. At check-in, guests are advised of housekeeping options, associated costs, and instructions for scheduling service

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Vending machine
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Baggage storage
Clothes dryer
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Concierge
Non-smoking hotel
Outdoor furniture
Sun terrace
Self-serve laundry
Washing machine
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Room features
Additional bathroom
Private balcony
Safe
Sofa
Kitchenette
Dishwasher
Flatscreen TV
Bath / shower
Telephone
Iron
Wake-up service / alarm clock
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English
459Reviews21Q+A94Room tips
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Curious545948 wrote a review Nov 2022
We recently (November 2022) stayed at the Palms for 5 nights. We read beforehand many of the reviews and our experience was consistent with a lot of these prior descriptions. The overall site is set up beautifully and it is well located, close to shops and restaurants and the beach. The lanais are large and well equipped with nice furniture and BBQs. The pool was enjoyable, cool but refreshing. The condo we stayed in (#1702) was attractively equipped, clean with decent appliances. It was large and had a great view of the ocean. Some things, though, needed very much to be updated, e.g. the window coverings, kitchen cupboards [doors did not close properly] the bathroom sinks and showers. Many reviews have commented on the air conditioning, and that only the master bedrooms are cooled. Our unit was no different, and this is a significant drawback. On the day we checked in, the condo was so hot and humid as to be nearly unbearable. It improved slightly as the week wore on. The bedroom AC was inconsistent and malfunctioned twice during successive nights [loud banging and hissing], and even though the front desk was notified and they checked it out, they could not find the problem. As a result, we ended up leaving it off, and thankfully, it was cool enough on these nights that an open window sufficed. However, on warmer evenings, this would have been a problem. The safe in our room malfunctioned when the batteries died [shouldn’t regular maintenance have found this problem and corrected it?] and our valuables were inaccessible. However, when the front office was notified, they were able to promptly resolve the problem. Parking is ample and convenient. However, this unit is situated on the second floor with no elevator, and quite a few stairs leading to its front door. Hauling heavy suitcases up these stairs was very challenging. A hefty cleaning fee is levied when checking out, yet we noted that our dishwasher appeared to have signs of mold. Though this complex is advertised as offering free local and long distance calls to the mainland, our phone was not working, and we were told that many of the units have discontinued land line connections. Complementary beach equipment is available in many of the units, though ours were somewhat “well used.” Checking in and out was relatively easy, and there is an after hours number to call when a problem arises.
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Date of stay: November 2022
Value
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Room Tip: Be warned that Hawaii has become quite expensive and even basic accommodations have become quite...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mkim wrote a review Sep 2022
San Diego, California8 contributions9 helpful votes
Stayed here for 5 nights in August and wasn't disappointed at all. While on the lower end of the budget we were pleasantly surprised with the place. It was large inside with plenty of room. We hosted a small diner with some friends and easily fit 8 people inside with plenty of room to spare. The place is older no doubt, but it's clean, bright, and everything works great. My unit (#1505) was however missing a spatula, which made making eggs a little tricky. The unit had 3 A/C units, one in each bedroom, and on in the living area. Staying cool was not an issue at all. The location was convenient for us, and on the very south end of Kihei into Wailea. Not a ton of places to eat nearby aside from the big hotels. Kihei is short 5-10 min drive. Would absolutely stay here again, and the guests that came were even impressed compared to the places they were staying.
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rick M wrote a review Jul 2022
Oklahoma City, Oklahoma50 contributions14 helpful votes
The unit we rented only had a small A/C unit in one room and the rest of the unit did not have A/C and it was HOT! On top of that they charged us a $450 cleaning fee on top of the cost to rent the place with no A/C! I will never stay there again!
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip: Don't stay here!
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Susan D wrote a review Apr 2022
1 contribution2 helpful votes
I should have had a clue when I went to the desk before check in and the manager came out of her office still chewing on her lunch. The units are very dated. It’s a VRBO property and so it’s up to owners to renovate or not. Most don’t a maintenance person here to fix several nonworking things confirmed. It was never communicated that the only A/C is a wall unit in the master bedroom of our 2 bedroom condo. And it barely cools things down. Otherwise all the windows have to stay open (if they work, several are rusted shut). The wind is so strong that nothing loose can be left on tables. This morning the coffee pot flew off the counter and broke. The ancient ceiling fans and 5 additional stand up fans have had to be on 24/7. The cable, internet and Wifi were down. We were told the system is very old and needs replacing! The unit isn’t as clean as it should be, we had ant visitors last night, screens are broken, furniture is torn, carpets are soiled, the master bath needs to be ripped out, the toilet area is ridiculously small, there is a giant tub in the middle of the bedroom, the patio furniture is old and dirty, This is day 1 and I am sure there will be more surprises by the end of our week here. The 1 rating was just for the view. Outrigger should enforce some standards on owners or refuse to rent certain units. But then again as the maintenance person said, most of the units need to be redone! The price for our stay is ridiculously high for this. Stay away from this property! It sounds like s great place to stay on the website with misleading photos but is very far from it!
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Date of stay: April 2022Trip type: Travelled with family
Room Tip: Avoid The Outrigger Palms at Wailea!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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KirklandJoseph wrote a review Apr 2022
Kirkland, WA29 contributions16 helpful votes
+1
The Palms at Wailea has a good location and is very walkable to a local beach. The pool area and the landscaping are very nice. We had booked this property through our travel agent, who we had used for several other Hawaii vacations. She had stayed at this complex herself in a different unit and was very pleased. She knows out tastes and she understands that we are happy to spend extra for quality. While the complex was nice, the experience and the unit left much to be desired. We arrived before the unit was ready and asked to store out luge in a secure location as we had not rented a car at the airport. We were informed that we could leave our luggage in the lobby, but the location was not secure and the clerk would not be held responsible if anything was missing. One of us decided to stay with the luggage while the rest of the party went to find lunch. The unit we were given is #2206. This is considered to be an ocean view unit and came with an associated price point. The unit is no where near the office and there is not a path to the unit that can easily accommodate luggage. We needed to wheel our luggage out to the street and walk about a block to access the lower parking lot. Along the way, we passed golf carts owned by the property. Apparently, carting the luggage to the unit for the benefit of the guests is not a service that The Palms offers. The furniture in the unit was relatively new and nice. Air conditioning only existed in the master bedroom and not throughout the unit. Because of lack of air conditioning, we relied on breezes. This means that the patio doors were open, but the screens were closed. Hawaii apparently has small insects that can readily pass through the screen and through any cracks. This meant that any cereal, crackers, etc. that were on the counter in their packaging became infested with these tiny bugs. While we are proponents of a Paleo diet, we do not prefer insect protein. The cabinetry and fixtures were original and showed their age. This includes, kitchen cabinets that were falling apart, bathroom counters with large cracks, and pocket and closet doors whose wheels were beyond their useful life. In terms of decorating choices, the unit still included old porcelain tiles throughout the kitchen and bathrooms and mirrors in the shower. While the unit was described as an ‘ocean view,’ I think the more accurate description would be ‘filtered ocean view.’ While The Palms at Wailea may have higher quality units, this was certainly not one of them and certainly did not align with market value. I would recommend previews of the unit that you choose and confirm that it aligns with your expectations and malarkey value.
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Date of stay: March 2022Trip type: Travelled with family
Room Tip: Be sure to book a car. Only the beach is really walkable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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diane g wrote a review Mar 2022
1 contribution1 helpful vote
Extremely expensive for the quality of the unit, which is rundown and in disrepair. A garden unit, should be called a lawn unit on a busy road. Quite far from the beach as well. Don't throw your money away. Stay somewhere else. The staff are nice, but we spent way too much for the "quality" of this place.
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Date of stay: March 2022Trip type: Travelled with family
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1 Helpful vote
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YYCGent wrote a review Dec 2021
Calgary, Canada521 contributions193 helpful votes
We’ve been staying at the Palms for 8 years and have enjoyed it. This was our first visit in two years and overall it was fine. Our condo was definitely not updated. Our bed would creek every time you moved, the front door kickstand was broken and the rugs were worn and stained; the room was comfortable though and we had a very nice ocean view. The pool was really cold - like really, really cold - and people weren’t using it. Guests would talk about how cold it was. Im not sure why the heat wasn’t turned on. I did appreciate that the chairs at the pool were distanced 6 feet apart. Two days during our stay, the pool closed early for staffing shortages. (See picture) Our biggest disappointment was the man working at the front desk. To return to our Country, we needed to print our negative Covid test for my elderly father and the man at the front desk told us no, and it was against Outrigger’s policy to print out customer documents. I explained that my elderly father was travelling alone and doesn’t have a smart phone, and we just need a single piece of paper printed, which I could email them. The man became aggravated and again refused, saying “this is the third time I’ve had to explain this” (my father had stopped by once earlier) and suggested we find a Kinkos or Office Max. When I asked if there was one nearby, he dismissively told me that he didn’t know. We looked it up and found an Office Max in Kahului, about 30 minutes away from the Palms. The whole experience blew my mind and truly upset my father. Funny enough, the man at the counter handed my father the bill when he checked out. So, giving us the bill was no problem, but printing out a document needed to fly was against policy. We have stayed at the Outrigger Palms many times, and I don’t know if we will return again. I also have zero confidence for my elderly parents to return and don’t trust that Outrigger or this male Customer Service front desk agent at the Palms has their customer’s best interest at heart. Luckily, the Marriott down the way in Wailea printed my dad’s test for us, despite us not staying there. Really disappointing experience for our stay where we spent $6,000 over a week. Palms at Wailea / Outrigger - you can do better.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Crystal M wrote a review Oct 2021
Frisco, Texas8 contributions8 helpful votes
+1
This was a lovely vacation for my family and I. Planning a trip during COVID was not easy and Maui or Hawaii in general was a VERY popular place to visit so I wanted to do it as safely as possible. I booked here so we would have the flexibility of a kitchen and washer/dryer and the space of not being cramped in a hotel. Having a busy toddler who is used to lots of space was a key part to this decision and it did not disappoint. The condo was very accommodating and having all the things we are used to at home but in a beautiful place like Maui was perfect. There is free parking on site but we did not rent a car. They were hot commodities so we took Ubers or walked where we could. The beach was an ~5 minute walk. The pool area was clean and quiet...I felt very safe sitting out or napping on the outdoor patio during the day. We made a few trips to the grocery store during our week-long stay but did not mind it too much. (Just FYI, because just about everything is imported; prices are significantly higher than mainland US.) The only negative were the critters that visited us during the stay...there were lots of spiders and lizards and 1 night my husband found a small snake in our bedroom. I was not thrilled but when I spoke to the concierge, they sent an exterminator out the next day and allowed us to check out at 3pm for our 7pm flight on our departure day. All in all, I would definitely return and likely stay at The Palms at Wailea again.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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R R wrote a review Sep 2021
Salinas, California11 contributions
+1
First I will start off by saying that the apartment/condo was very spacious. It did have a/c in master bedroom but that it all that was good. We stayed in 607. Ceiling fan in living room did NOT work at all. The interior and appliances are extremely dated although everything did work. Ragged old and falling apart beach chairs and a broken umbrella were in the lanai for use. The place had damage throughout. Chipped furniture. chipped tiles in kitchen. Dents in walls. The absolute worst thing was that my wife found a dying cockroach in the master bathroom a 2nd one in the kitchen also dying. We were completely grossed out. They also charge $360 cleaning fee which is clearly a fleecing since the place was not very clean when we arrived. This place is clearly of older people without kids as there were so many rules for the pool I didn't even take my kids. No noise no splashing no pool for kids. If I could rate it a 0 I would. Also when we checked in the guy at the desk informed me they would be an addition holding fee for incidentals. With a place so damaged I hope they don't keep any more of my money!! Do yourself a favor and stay in a hotel.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Monica G wrote a review Aug 2021
1 contribution
Pool close on Sunday with a sign said open next day ( Monday) I came in back on Monday with my kids and pool still close, I asked on front desk and they said the manager change the maintenance day. No good answer when I paid good money for these reservation, I love maui I make sure to no come back to palms of wailea.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$368 - $705 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
outrigger palms at wailea hotel kihei, outrigger kihei, kihei outrigger
LOCATION
United StatesHawaiiMauiKihei
NUMBER OF ROOMS
50
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PALMS AT WAILEA (Maui, Hawaii) - Apartment Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Palms at Wailea
Which popular attractions are close to Palms at Wailea?
Nearby attractions include The Magical Mystery Show! (2.5 km), Island Art Party (5.8 km), and Maui Professional Photography (2.0 km).
What are some of the property amenities at Palms at Wailea?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Palms at Wailea?
Top room amenities include a kitchenette, a flat screen TV, and an additional bathroom.
What food & drink options are available at Palms at Wailea?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Palms at Wailea?
Yes, free parking is available to guests.
What are some restaurants close to Palms at Wailea?
Conveniently located restaurants include South Maui Fish Company, Honolulu Cookie Company, and Kinaole Grill Food Truck.
Are there opportunities to exercise at Palms at Wailea?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Palms at Wailea?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Palms at Wailea?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palms at Wailea have any great views?
Yes, guests often enjoy the ocean view available here.
Is Palms at Wailea accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.