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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 14/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 14/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 11 in Kapaa
Location
Cleanliness
Service
Value
Travellers' Choice
Centrally located on 10 beachfront acres amid a century-old coconut grove, with easy access to Wailua Falls in Kappa, Kauai, Sheraton Kauai Coconut Beach Resort is a deluxe oceanfront resort hotel offering breathtaking views, spacious suites and open-air dining. Centrally located, many movie production crews choose to stay here at our Hawaii hotel as it's minutes from anywhere on the island. It's an excellent base to explore and discover the natural beauty that the Garden Island has to offer.
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Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Beach
Taxi service
Conference facilities
Parking
Pool / beach towels
Outdoor pool
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Location
Full view
67Somewhat walkable
Grade: 67 out of 100
10Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
182Reviews77Q+A45Room tips
Reviews
Traveller rating
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We stayed at this Sheraton in May, 2021 as our family's first venture away from home since Covid began. As soon as we got back home I immediately rebooked for this May and we just returned from a wonderful 2 week stay at this hotel. Being there that long not only gave us the opportunity to fully relax and unwind, but also gave us the opportunity to get to know the staff. Lissa Fu, who initially checked us in when we arrived, was wonderful. Not only welcoming and helpful at the beginning of our stay, but throughout it! And that was true for ALL of the staff: from the woman who helped us check-out bicycles to Karen the concierge (who shared with us great tips and recommendations that helped us enjoy our time even more on the island, including arranging an in-room massage for us), everyone was warm, welcoming and kind. And special thanks to the wait-staff in the restaurant who helped us start each day off with a delicious breakfast and a smile. We will definitely be back!…
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: Rooms with pool views also have views of the ocean. Guest laundry rooms are on floors 2 and 4 in...
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Helpful
Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded 4 days ago
It was a pleasure hosting you at Sheraton Kauai Coconut Beach Resort! We're glad our friendly staff and relaxing property impressed you. Thank you for the lovely review. We look forward to your next visit.
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World Traveler and Booker wrote a review Oct 2021
Los Angeles, California30 contributions43 helpful votes
+1
Hotel's Favourite
Let me first start off by saying I personally work for a travel management company and the overall customer service to F&B to housekeeping was amazing! I’m a tough critic when it comes to writing reviews and the Sheraton Kauai Coconut Beach did not disappoint. Intro: 10/10 I booked the Costco Travel deal because it included the room/tax, upgraded ocean view room, waived $32 resort fee, and a car rental. The upgraded ocean view was the most important to me because when you request room types at the front desk remember it’s a “request” not a guarantee. Check-In: 10/10 Upon arriving to the hotel, a young gentleman greeted us and unloaded our luggage along with our entire Costco purchase. I requested an early check-in via mobile app and when I got to the hotel guess what?! It wasn’t ready at 2pm… so instead of complaining I tipped the front desk agent $10 bucks let her know I wanted the 4th floor corner room and I’ll wait until check-in time. I headed to the bar near the pool had one drink and about 30 minutes later they called me saying the room was ready. Front desk authorized $300 for the security deposit which I thought was cheap compared to my hotel its $500. I called the Bell desk, and the same guy came to drop off our luggage about 10-minutes later. Housekeeping: 11/10 When I got to the room I did my own personal housekeeping inspection, and she exceeded all my expectations. I wish I remembered her name because we interacted almost daily since I usually decline housekeeping service, and I never had a problem getting anything I needed (friendly suggestion, please tip your housekeeper at the end of c/o these individuals literally go above and beyond to pick up after you). I stood in room 474 for about a week and let me tell you it had the perfect view of the pool and ocean. My husband and I ate at the restaurant almost daily for breakfast and dinner, and the food was delicious. One thing to note is the TV connection was terrible, nothing to major to complain about since I brought my own fire stick tv to stream shows and movies. Amenities: 10/10 We utilized almost all the amenities at the hotel and had no major complaints about the rental gear/bikes. We became friends quickly with the bell desk because we saw them every morning when we rented the beach gear which was a huge plus since it made our lounging by beach even better. Just a suggestion, I would rent your gear as early as possible in the morning to ensure you get what you wanted (i.e. beach chairs, beach mat & umbrella). Also, I forgot to mention I really appreciated the washer/dryer on my floor near the ice machine since my hiking clothes were so muddy. Construction: 10/10 I saw the construction going on but I never heard it, maybe it was because of where my room was located? Local Area/Things to do/Places to Eat: 10/10 -Costco: Stock up on your booze, H2O and snacks -Longs Drugs/CVS: Same parking lot as the hotel, they have everything you need. Stocked up on more snacks, sim card for my GoPro, and laundry detergent since my hiking gear was muddy. -Helicopter Tour w/Jurassic Falls -Scuba Diving -Luau (shout out to Uncle Willy) -Rented a Jeep: Drove North, South, East, West -Restaurants within walking distance or quick bike ride: Monicos Taqueria (taquitos were fire), McDonalds (barf), Pono Market (bomb pork/poke great for lunch), Hukilau Lanai (great for dinner), coconut marketplace (shopping/farmers market).…
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Date of stay: September 2021Trip type: Travelled
Room Tip: Book the ocean view room, don’t be basic and get the standard room.
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12 Helpful votes
Helpful
Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded 7 Oct 2021
It brightens our day to know that you had an exceptional stay at Sheraton Kauai Coconut Beach Resort! We're delighted that you enjoyed our awesome amenities and exceptional hospitality, and we'll be sure to share your kind words with our housekeeping team. We trust you had a phenomenal time exploring the nearby attractions. Thanks for your review, and please allow us another opportunity to serve you!
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The hotel was completely renovated in the last few years including all rooms and public spaces. The renovation has just the right feel for high quality but casual and friendly Hawaiian and was well done. There are several places to eat on site and a large number within walking distance. It's centrally located on the island making it easy to get around to your favorite surf spots or hiking trails. But the best thing about this hotel is the incredible staff. Everyone from the bell desk to the front desk, from the dining staff to the housekeepers, from the managers to the maintenance staff to the guy blowing the leaves in the parking lot is friendly, helpful, warm, and welcoming. Hawaii is a special place and so is this property. If you want to experience the spirit of Aloha first-hand, and get to know some of the people that make Hawaii what it is, this is your destination.…
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Date of stay: May 2022
Location
Cleanliness
Service
Helpful
Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded 4 days ago
On behalf of the Sheraton Kauai Coconut Beach Resort team, thank you for staying with us and for your review! We're elated that our convenient location, wonderful service, and refreshed property were all highlights of your visit. We hope to welcome you back again in the future!
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My experience at this Resort was phenomenal!!!The lead front desk Agent LISSA FU was OUTSTANDING!!!!! Our room was not ready; however she gave us a better room with a view so we would not have to wait. She was extremely courteous and went above and beyond to help us. Also, we booked an ATV excursion with Karen Barnes the concierge and she also went above and beyond to help us book this. In all our experience was fantastic and I would book again with this resort. The room was fantastic as well. Our best regards, Doug and Theresa Bonderson
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Date of stay: April 2022
Rooms
Cleanliness
Service
Helpful
Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded 5 days ago
Dear Doug and Theresa, First of all, we’re so delighted to hear that you chose to celebrate your anniversary with us! It’s an honor to be a part of this important day, and we're so glad that your experience here made it extra special. You can be sure we will share your kind words of praise with Lissa and Karen! We wish you many more years of happiness and look forward to seeing you again soon.
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I was so worried about staying here after reading several of the reviews that gave them a bad rap. I have nothing to say but the best. Never had an issue getting beach towels. Room was cleaned and restocked every day! When they found out it was our anniversary they fixed our bed special. For Mother’s Day the maid left a note saying that. Everywhere I was at was clean. The restaurant was good. Lissa at front desk was so awesome and nice to work with. All the staff were so friendly!!
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded 6 days ago
Despite your initial concerns, we're glad that your stay with us was a fantastic one! It's a delight knowing our services and facilities exceeded your expectations, and we can't wait to welcome you back to Sheraton Kauai Coconut Beach Resort in the future!
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We absolutely loved our stay at the Sheraton Kauai Coconut Beach Resort. From the pool overlooking the ocean to having bikes, beach chairs, etc. to use during our stay, we could not have asked for a better resort to stay at during our vacation. The staff were also extremely friendly, helpful, and accommodating. Our favorite staff was Jackie! - she was so kind and gave us helpful insight into the island. We will definitely be back and plan on staying in this resort again!
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Date of stay: May 2022
Rooms
Cleanliness
Service
Helpful
Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded 6 days ago
Thank you for choosing Sheraton Kauai Coconut Beach Resort to host your recent visit. It's wonderful to hear you had such an enjoyable experience and had the opportunity to enjoy the pool and all the amenities available to our guests, as well as the exceptional hospitality our team provides; we will be sure to pass along your kind words, especially to Jackie! We're grateful for your positive review and very much look forward to your return!
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Beautiful resort in a great location. This resort is not the typical Sheraton, … it is much more. Arrival experience was wonderful. The resort is well maintained, and the services and team is spot on. Everyone is helpful and attentive and the dining options are great. Try the Luau, over the top!
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Date of stay: May 2022Trip type: Travelled
Room Tip: Try the Luau.
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Helpful
Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded 1 week ago
Whether you are looking to enjoy an over-the-top luau or explore a beautiful location, you can bet that Sheraton Kauai Coconut Beach Resort will deliver this and more. Thank you so much for the perfect rating. We look forward to becoming your home away from home and we can't wait to welcome you back again soon.
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I had a reservation at this hotel that unfortunately I had to cancel on the day of check-in. Instead of questioning me or insisting that I pay a cancellation fee, Cedric & Lissa graciously worked with me to get things canceled so that I could make it home for a family emergency. While I didn't get to stay at the hotel, their kindness & helpfulness made me want to re-book the next time I get to Kauai & I wanted them both to be recognized for their service. Bonvoy!
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded 1 week ago
Dear Natasha, While we are sorry you were not able to stay with us this time, we sincerely appreciate you taking the time to share your experience with us. It is great to hear our helpful staff was able to promptly assist and provide you with the service you required. We look forward to having the opportunity to host you in the future!
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Primary factor for booking here = their description of accessible room accommodations. I clearly requested handicapped and described why it was needed. We checked in on 4/28/22, went up to 446. Returned twice to explain our concerns to the front desk. They insisted this was their accessible room type. Could not get anywhere. The bathroom was a small one person one sink. No grab bars to help him get up the step into the shower. We could only get hubby’s wheels through the door by me standing INSIDE the bathroom holding the door open. Ditto exiting the room. We stayed the 4 nights because couldn’t find anything else. A miserable experience. I’d called ahead on 4/21 to confirm we had a room to match hubby’s needs. Beware of staying if you need accessible accommodations. (The maid service crew was great).…
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded 1 week ago
Dear Susan, Please accept our apologies for any disappointment surrounding our accessible accommodations. We'll be sure to look into your comments, and should you wish to discuss this further, we encourage you to reach out to us offline. Thank you, and we hope to hear from you soon.
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+1
To start, I'm Ambassador level with Marriott, 1878 nights in their hotels. I know exactly what the Marriott brand stands for and what level of service to expect from a Fairfield Inn to the Ritz Carlton. As an Ambassador I have come to expect that top tier level. Checking in there was no bellhop. I loaded my bags on a cart myself. No one greeted us. We checked in and the polite desk agent told us breakfast was free with status. Immediately another desk agent rudely corrected her in front of us "we don't do that anymore, I'm so glad I caught that". I've seen people walk around with blue bracelets opening their doors, we didn't even get offered that. It's a great property, however there are essentially ZERO benefits to Ambassador level here. No free breakfast, no free parking, no lounge, no enhanced wifi, no check in amenity, literally nothing. Even in a Fairfield Inn the manage or someone will call and just check in after arrival. Not even that happened. Now the property is great, not too big so it's not super crowded, the beach is close by and clean, fitness center is adequate, towel rental is super easy and lots of water filling stations . Multiple places to eat and the staff is generally great (minus check in lady at the front). If you're a status member of any kind, just don't expect anything different. There are several other properties on the island that do have those Amenities. Mahalo!…
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Date of stay: April 2022Trip type: Travelled
Room Tip: Make sure to stock up at Costco and the local drug store if you forget anything. Microwaves are...
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Helpful
Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded 3 weeks ago
Thank you for being a valued Marriott Bonvoy Ambassador and for the review. We hope you will accept our apologies for not providing the exceptional stay you should always receive from us. Our goal is to give genuine, thoughtful service to all of our guests, and we regret that this was not your experience. We appreciate you bringing your concerns to our attention, and we will address your feedback appropriately. Although you were disappointed in our offerings, we are happy to know that you were able to enjoy our hotel overall.
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PRICE RANGE
$467 - $688 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott kauai at coconut beach hotel kapaa, aston hotel kapaa, resortquest kauai beach makaiwa, aston resort kapaa, waipouli beach, resort quest kauai
FORMERLY KNOWN AS
Courtyard Kaua'i at Coconut Beach
LOCATION
United StatesHawaiiKauaiKapaa
NUMBER OF ROOMS
314
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Claim Your Listing Frequently Asked Questions about Sheraton Kauai Coconut Beach Resort
Which popular attractions are close to Sheraton Kauai Coconut Beach Resort?
Nearby attractions include Luau Ka Hikina (0.05 km), Marta's Boat (0.4 km), and Chabad Kauai (0.4 km).
What are some of the property amenities at Sheraton Kauai Coconut Beach Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at Sheraton Kauai Coconut Beach Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Kauai Coconut Beach Resort?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Kauai Coconut Beach Resort?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton Kauai Coconut Beach Resort?
Conveniently located restaurants include kenji Burger, The Bull Shed Restaurant, and Sommer's Snack Box.
Are there opportunities to exercise at Sheraton Kauai Coconut Beach Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Kauai Coconut Beach Resort?
Yes, laundry service and self serve laundry are offered to guests.
Does Sheraton Kauai Coconut Beach Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Sheraton Kauai Coconut Beach Resort?
Many travellers enjoy visiting Poli'ahu Heiau (4.5 km) and Hikinaakala Heiau (2.1 km).
Does Sheraton Kauai Coconut Beach Resort have any great views?
Yes, guests often enjoy the bay view available here.