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Shaka Shak

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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
The Shaka Shaka is a charming plantation guest house restored to combine old Hawaii nostalgia with modern conveniences. It sits on a 14,000 square foot tropical lot in an established and quiet neighborhood. We have a total of 4 upstairs rooms, all uniquely decorated with Hawaiian inspired furnishings and super comfy beds. Guests have access to a fully equipped kitchen and clean common areas on the same level.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Airport Transportation
Public Wifi
Concierge
Non-Smoking Hotel
Room features
Kitchenette
Non-Smoking Rooms
Suites
Family Rooms
Microwave
Good to know
HOTEL STYLE
Budget
Hotel links
Visit hotel website
Location
Full view
41Car recommended
Grade: 41 out of 100
38Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Reviews & more
50Reviews
58Photos
1Q+A
9Room tips
Traveller rating
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Show reviews that mention
The guesthouse is a lovely two story and spacious home. So nice looking out the airy living area to the lush garden. Great selection for breakfast and good value for money. Very quiet location but still walking distance to shops, restaurants, mall, cinema and bus stops. Perfect i
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This place was easy to find, close to shopping and not far off the highway. Our room was spacious and comfortable. We met other travellers at breakfast and shared a lot of travel information. Cynthia and Natasha were very knowledgeable, friendly, and helpful.
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Response from ShakaShakBoss, Owner at Shaka Shak
Responded 20 May 2018
Thank you Joan for leaving a nice review both on booking.com and tripadvisor. We appreciate so much that you took the time to share your experience in our Hawaiian home. It will help future guests in their decision to stay with us. You are always welcome back. Aloha!!
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Beautiful home away from home everything that the big island has to offer Shaka shak is that place to start right!...with there beautiful home in the right location easy access to everything to your convenience..the perfect place to be!..thank you! Cynthia and Natasha broa!
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Review collected in partnership with this hotel
Response from ShakaShakBoss, Owner at Shaka Shak
Responded 20 May 2018
Aloha and thanks for leaving a great review. I am delighted to know that you appreciate the beauty of an authentic Hawaiian plantation house. It is the historic details that give this mid century house a lot of character. You are always welcome here. Mahalo!
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+5
The review of this property is from our stay a few months ago, so please understand that some things may have changed from then. Do not be misled by the positive reviews. This property was unsafe, and, unsanitary. First, the unsafe. Parking here was very difficult. There is a hig
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Response from ShakaShakBoss, Owner at Shaka Shak
Responded 20 May 2018
Guests who expects a traditional Bed and Breakfast should be paying around upward of $150 in Hilo. We are a budget accommodation, our nightly rates are only 78 - 88 a night. Please do not expect so much for such little cost. Even a hostel in downtown Hilo charges more than us for a private room with shared bathroom to 10 - 15 people. We have hosted hundreds of guests, most love our set up and our service, we just cannot please everybody who walks thru our door, due to unreasonable expectations. Please check out the verified reviews on booking.com for a more accurate assessment of our property.
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This is not a hotel. It is a hostel in an unsafe area. Even though we booked for three nights we left for another hotel without refund soon as possible because it is very unsafe. There is no lock on the front door and balcony door. I heard someone sliding the window in the night
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Response from ShakaShakBoss, Owner at Shaka Shak
Responded 3 Jan 2018
The guests wanted to get out of the 2 night minimum I've established for Christmas week, the busiest week of the year by making up false accusations. I am pretty sure they just needed 1 night in Hilo after going to Mauna Kea, but all the hotels are booked solid, so they pre-planned their shortened stay by complaining to booking.com directly within the hour after they checked into their room (hoping they will get refunded on the nights they didn't stay). Their original issues were just: 1) wet sheets (I checked, they're dry) 2) missing bulbs, there are 2 other working bulbs on the lamp picture that they cropped (there are also ceiling lights, 2 floor lamps and 1 table lamp); and 3) traffic noise (the property they stayed at is in a residential neighborhood with families and retirees, we live in the downstairs portion of the house (guests stay on the 2nd floor above us) on a dead end street, it is very quiet here). I went up to their studio to clear up their complaints, due to booking.com calling me immediately after receiving the complaints, only to be yelled at by the wife. So I sent booking.com and the couple an email. addressing their issues and my explanation. After reading my rebuttal and perusing my past reviews, booking.com did not grant their request. Wife apologized to me in the morning for her unruly behavior the night before. But when I told them that they can depart but they will not be refunded, I referred them to the Cancellation Policy we have in place, she started shouting at me again. The husband even threatened me with bad reviews if I don't agree to refund them. OMG, they wrote more worse allegations in retaliation to my declining the refund. I will talk to a legal counsel on how to deal with these type of false negative reviews. Please check out ALL reviews, we are on Tripadvisor and booking.com, and it is so obvious what are real and which are exaggerated. Please folks don't believe everything you read on tripadvisor (there is a reason why they didn't leave one on booking.com). It is not right to talk to the innkeeper in the intimidating manner they did and threatened me with a bad reviews, if I don't comply to their demands... this is classic bullying. Thanks for reading my response. Aloha!
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All photosTravellerRoom & SuiteDining Family and Play Areas
Photo provided by managementShaka Shak
Da Big Kahuna Studio features a Bali style king bed and daybed
This was the room next to mine, obviously before guest prep
Previous
Are children not allowed to stay here?
I do not recommend that ANYONE stay there!
1 vote
"Excellent!well keeping"
"The first downstairs room when you come in was bigger than the one I had and the little area downstairs is pretty cool."
"Choose the room with the least Coqui frogs outside. We only had two and slept very well."
"The middle room has a cute balcony useful for drying our bathing suits."
"Shared Bathroom, living room and kitchen area....all great!"
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12
PRICE RANGE
US$ 100 - US$ 171 (Based on Average Rates for a Standard Room)
LOCATION
United StatesHawaiiIsland of HawaiiHilo
NUMBER OF ROOMS
4
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