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71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
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Official Hotel
$216
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Booking.com$230
FindHotel$264
Traveluro$256
Priceline$264
travelup.com$252
ZenHotels.com$319
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1273)
Room & Suite (539)
Pool & Beach (62)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
Updated 07/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 7 hotels in Hilo
Location
Cleanliness
Service
Value
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Fishing
Business Centre with Internet Access
Parking
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Kids' meals
Vending machine
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Picnic area
Sun terrace
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Telephone
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
2392Reviews39Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
Liann K wrote a review 28 Sep
2 contributions2 helpful votes
Great location easy access to attractions and restaurants. Enjoyed the ocean view room overlooking Coconut island. A bit dated and a few bugs but that’s the norm in Hilo. Attentive and friendly staff, will definitely book again!
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Karen H wrote a review 24 Sep
Norwood, Massachusetts89 contributions39 helpful votes
Our stop at this hotel was horrible. We were treated like 2nd class citizens by the front desk and when we finally got a room it was awful. We had 2 pillows on the bed that were the size of throw pillows, one bath towel, 2 hand towels, 2 face clothes, and the toilet roll holder was falling off the wall. We tried to get more towels to no avail. The shower was filthy. I was supposed to be grateful that they had given me this room. We went to the pool which wasn't much better. There were 5 children there, who were not staying at the hotel. They had set up a lounge chair at an angle that they were running up and jumping into the pool. That wasn't dangerous enough so they started standing on top of the rails of the stairs and jumping in. Their caregiver was too busy reading a book even to care. A hotel employee walked by but I guess he didn't have the time to care either. Seeing as the pool is wide open to anyone it should not have surprised me to see a group of construction workers walk through the pool area from the ocean area. We were only staying one night and at 5:00 PM we weren't very hopeful of getting a room at another hotel. The one good thing I can say is the restaurant in the hotel is excellent.
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Date of stay: September 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Explorerpup wrote a review 13 Sep
Canada36 contributions36 helpful votes
Pretty pricey to come with cockroaches. Serious concerns about the cleaning standards. After finding live cockroaches crawling around the desk, I pulled the desk away from the wall to find dead cockroaches, a dirty fork, bits of garbage. The lobby is lovely, looks recently renovated. However, the rooms are dated. And it is located right next to what looks like an dilapidated, abandoned motel - pool chairs have a great view of boarded up windows and graffiti.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MilmineM wrote a review 2 Sep
Auckland, New Zealand535 contributions198 helpful votes
The location of this hotel is excellent with lovely views over the water if you have an ocean view room. The decor is certainly getting very dated and tired but the comfy beds made up for it. Not sure why hotels in Hawaii are still not providing housekeeping as there is little evidence of COVID in the community now. It was still possible to get fresh towels and toiletries if needed.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Free parking available, get an ocean view room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Viajeraferoz wrote a review Aug 2022
France147 contributions128 helpful votes
Comfortable beds, big room, very practical balcony with amazing Mauna Kea views and ocean, very friendly service, available laundry. There was not much noise from other rooms. The location is great for morning runs and 5 minutes car to town center. Thanks!
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Devi D wrote a review Aug 2022
1 contribution
We stayed in a suite. It was very spacious. The staff was very accommodating about letting us check-in early after a long car ride. They also allowed us to check-out late since we had an early evening flight. Food at WSW Steakhouse was phenomenal.
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Don wrote a review Jul 2022
Honolulu, Hawaii1 contribution3 helpful votes
The practice of charging $30 per day for a "resort fee" they charge all guests when you check-in is tacky to say the least. They should include the extra "fee" in the cost of the room. There is nothing above and beyond any "regular" hotel to justify the money grab here. There is NO complimentary breakfast, NO room service, NO maid service, the most basic pool I've ever seen at a hotel with no changing rooms, yet they want to call themselves a "resort." The rooms are dated, minimal and dark. They can and need to do better than this, but they won't change as long as people keep giving them money. The value is just not here to justify the cost of this place. For the money, you would be better off paying for a b&b. You'll get bigger rooms and beds, a kitchenette, and the exact same breakfast and maid service that they provide you with here.
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Date of stay: July 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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ssyja wrote a review Jul 2022
Sydney, Australia248 contributions90 helpful votes
+1
The Hilo Hawaiian hotel is in a great location with fabulous views. She just feels a bit tired & dated… staff were friendly & helpful. Our room was clean, but could do with an update (wall paper was coming away from the wall, carpet was worn, bathroom dark). If you visit Hilo- make sure to head north, into the old centre. It’s also dated, but gorgeous.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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kw wrote a review Jul 2022
1 contribution
We reserved three rooms for our family. Two rooms were decent. The third room had cockroaches in the bathroom and near the small refrigerator. We called the front desk, and they moved us to a different room without any questions. But we continued to look for roaches throughout our stay, and could not relax. Plenty of parking; great friendly staff; restaurant was very good. Because we had to move from one room, our family was not as close together as we would have liked, but they were able to keep us on the same floor. The location was great - we wanted to be in the city, but close enough for day and night trips to the volcano.
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Date of stay: June 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Watermurky808 wrote a review Jul 2022
Hilo, Hawaii1 contribution
Born Hilo, good to view Hilo in a different way. Maybe build a pool booth for the towel girls and have a more secure surrounding to keep out non-customers? But it’s a great place for a staycation. 🤙🏾🤙🏾🤙🏾
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$173 - $253 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
castle hilo hawaiian hotel, hilo hawaiian hotel
LOCATION
United StatesHawaiiIsland of HawaiiHilo
NUMBER OF ROOMS
286
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Frequently Asked Questions about Hilo Hawaiian Hotel
Which popular attractions are close to Hilo Hawaiian Hotel?
Nearby attractions include Liliuokalani Gardens (0.3 km), Coconut Island (0.3 km), and Reeds Bay Beach Park (0.4 km).
What are some of the property amenities at Hilo Hawaiian Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilo Hawaiian Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilo Hawaiian Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilo Hawaiian Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Hilo Hawaiian Hotel?
Conveniently located restaurants include New Saigon Vietnamese Restaurant, Queen's Court Restaurant, and Wai'oli Lounge & iCafé.
Are there opportunities to exercise at Hilo Hawaiian Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hilo Hawaiian Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Hilo Hawaiian Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilo Hawaiian Hotel?
Many travellers enjoy visiting Kaipalaoa Landing (2.2 km).
Does Hilo Hawaiian Hotel have any great views?
Yes, guests often enjoy the harbour view available here.