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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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89 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Honolulu, Hawaii
Reviewed yesterday NEW

I have stayed here many times before the renovations. I usually stay in the bay front corner room. Stayed in their one bedroom suite with the soaker tub this time. View not as nice as bay front rooms, but the tub was cool. Staff was friendly and helpful. The fitness room has a set of dumbbells up to 50lbs. and...

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Helpful?
Thank oahusquid x
Hawaii
Reviewed yesterday NEW

Grand Naniloa was great! Loved the location, views and room. I definitely hope to go back. It's walking distance to many sights. The room was comfortable, beds were great, and the sound levels from other guests were minimal which meant we could actually get good sleep.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Laney B
Lake Peekskill, New York
Reviewed yesterday NEW

We only stayed one night in Hilo at the Grand NaniloaHotel and it was fine. The room was clean updated since the last time 2011 that I stayed there but Construction is still going on and if you are planning to be there during the weekdays it could be annoying. The price was reasonable and the locations is very pretty...

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Helpful?
Thank Mikefish
Honolulu
Reviewed 2 days ago NEW

Great improvement to this Hotel since Hilton/Doubletree assumed ownership. Lobby design is welcoming and staff friendly exuding the Aloha Spirit. Gift shop convenient and well stocked to include clothing for everyone.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank thekamyoungzoo
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha thekamyoungzoo, Thank you so much for such a great review, We at the Grand Naniloa are happy that you enjoyed your stay with us and hopefully we will get the chance to have you as our guest again sometime in the near future. Mahalo Nui Loa!

Honolulu, Hawaii
Reviewed 3 days ago NEWvia mobile

My family and I stayed for 4 nights at the Grand Naniloa hotel on a Big Island trip. Most people like to stay the bulk of their trip on the kona side of the island, but I prefer staying on the less commercialized, local side (Hilo). This is definitely the nicest hotel in Hilo. They just went through a massive...

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Helpful?
1Thank jplala
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha jpala, Thank you for taking a moment to share your experience. I am happy to hear you found our Hotel staffs "Aloha" spirit and amenities to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Mahalo Nui Loa!

Minneapolis
Reviewed 3 days ago NEW

Aware that there had been poor reviews previously, we hoped that the renovation would change things. It did. It is apparent that this beautiful redo has given the staff pride in their workplace. Loved the spacious open air lobby, what better place than Hawaii to use the environment to advantage. Loads of seating, in and out, with views!!! Room was...

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Helpful?
Thank Ron L
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha Ron L, Thank you so much for sharing your experience, We are so happy to know that you enjoyed your trip with us and Hilo town. We hope you are able to visit us soon. Mahalo nui loa!

Reviewed 3 days ago NEW

I think supervisor should have educated the front desk woman about official promotion (2 free breakfast for all guests) and honors benefit (free water bottles and room upgrade). I asked room upgrade, but she denied because the hotel only provides free breakfast. Also, she needs to learn how to improve service quality by guaranteeing the room for next day stay....

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Helpful?
Thank HyunTae J
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha HyunTae J, Thank you for taking the time to share your experience about your recent stay at our hotel. As a HHonors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience....

Anchorage, Alaska
Reviewed 4 days ago NEWvia mobile

I had read the reviews before booking and was a little apprehensive. I am definitely not disappointed. Fast, easy check-in, friendly staff, nice rooms. The hotel is quiet. Parking can be a pain with additional lot not quite as easily marked. Very convenient location. Definitely get the sense they are growing and will only continue to get better.

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Helpful?
Thank AlaskaJJ
GrandNaniloaHotel, Director of Sales at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha AlaskaJJ, Thank you for taking a moment to share your experience. I am happy to hear you found our Hotel and amenities to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

Boise, Idaho
Reviewed 4 days ago NEW

Location, Location, Location, Hilo also offers, CLEAN, rooms, super friendly Staff, great rooms, great Breakfasts and close to all the outdoor beautys of the East Side of the Big Island. Don't go to the Hilton unless you want to be spoiled and not want to go home. It was fantastic. Tons of beautiful outdoor sites from Rain Forests and Volcanoes...

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Helpful?
Thank dixon6333
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Dear dixon6333, Thank you for taking a moment to share your experience. I am happy to hear you found our Hotel and amenities to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

Seoul, South Korea
Reviewed 1 week ago

I've booked a junior sweet room for my honeymoon. As soon as I checked into the room, me and my wife could hear a weird fan noise throughout the room. After walking around in the room to locate the source of the noise, we've realized that it's not from our room. I called the front desk before unpackaging our stuff,...

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Helpful?
Thank ypark32
John-HiltonHelp, on behalf of the staff at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Dear ypark32, We’re very sorry for the noise issue you encountered during your stay at our hotel. Your comfort and safety is our number one concern, and we appreciate that you brought this to our attention. Your review will help us correct similar issues in the future. We hope that the next time you’re in the area, you’ll consider staying...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Conference Facilities
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. FREE amenities include: FREE Round of Golf daily, FREE Parking, and FREE WiFi. CURRENT PROMOTION: Enjoy FREE breakfast for 2 daily when you book by January 31, 2017, for stays from January 3 through March 31, 2017. ... more   less 

Additional Information about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Address: 93 Banyan Dr, Hilo, Island of Hawaii, HI 96720 (Formerly Grand Naniloa Hotel)
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: ₹ 8,374 - ₹ 12,800 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Naniloa Hotel Hilo - a DoubleTree by Hilton 3.5*
Number of rooms: 142
Reservation Options:
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and other travellers.
19 questions
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Questions? Get answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The bay front corner room has an awesome view.”
 of 5 bubbles oahusquidx, 19 Jan 2017 | Read review
“Ask for a room on the NON view side, then ask how much to switch to view side.”
  • Peaceful sound of ocean and tremendous views from view rooms.
 of 5 bubbles dixon6333, 16 Jan 2017 | Read review
“Ask for quiet rooms.”
 of 5 bubbles ypark32, 12 Jan 2017 | Read review
“Request ocean view room only”
 of 5 bubbles carolhE6647LJ, 12 Jan 2017 | Read review
“ocean view rooms are amazing”
 of 5 bubbles Q7605WZjessicah, 11 Jan 2017 | Read review
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