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Hilton Garden Inn Casper

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Traveller (9)
Room & Suite (10)
Dining (3)
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Overview
  • Excellent60%
  • Very good23%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“front desk”(55 reviews)
“room was clean”(28 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Casper
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Casper
Special Offer: Double Points, Every Stay
Hotel deals
Nearby Hotels
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (586)
There are newer reviews for Hilton Garden Inn Casper
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582 results
Traveller rating
336
137
61
27
21
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LanguageEnglish
336
137
61
27
21
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All reviewsfront deskgreat place to stayroom was cleanbeautiful hotelfree breakfastbusiness tripbusiness centerstaff was very friendly and helpfulcookiesnext morningcoffee makerfresh fruithot tubeasy accessroad triphgilobby
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41 - 45 of 582 reviews
Reviewed 27 July 2017

I had an accessible reservation the hotel gave that room away. Was told by very rude receptionist that Hilton can't guarantee that type of room. Hotel sold out no help finding me another room no anythin.More

Review collected in partnership with Hilton Garden Inn
Thank O6641VBkellyg
Response from HamptonCasper, Area Manager at Hilton Garden Inn CasperResponded 14 August 2017

Thank you for taking the time to complete a Trip Advisor review. We appreciate hearing from our guests and use the comments to better train our staff. I apologize you did not receive the room you requested and were not able to stay with us...More

Reviewed 14 July 2017 via mobile

The facility itself is nice. The rooms are clean and comfortable. The problem with this place is the management. We arrived on a Saturday afternoon and checked in right away. We immediately noticed that the TV wouldn't turn on and asked at the front desk...More

Thank Tom S
Reviewed 9 July 2017

I was over charge on my credit card during my stay with you in June and July. the bill I checked out with Was 1261.56 now I see additional $1509.75. Now I have to take the time to call and find out why.

Review collected in partnership with Hilton Garden Inn
Thank kurtb77
Management response:Responded 15 July 2017

Thank you for your review. I'm glad we got to talk to you right away and explain what your charges were. I hope that eased your mind and we will be seeing you again real soon. Have a wonderful summer.

Reviewed 5 July 2017

We were in Casper for a wedding. The hotel is very nice - clean - new - staff very pleasant. They have a Keurig coffee maker and pods in the room - loved that. This was a great choice for our family of four.

Review collected in partnership with Hilton Garden Inn
Thank Tammy J
Management response:Responded 6 July 2017

Thank you so much for taking time to review our hotel. We are so glad you had a great stay for the wedding. We hope you stay with us again really soon.

Reviewed 4 July 2017

The Breakfast wait staff are not up to par for this level of hotel. Our waiter was put out by having to serve us. The front desk staff were very friendly, kind, and helpful. Other then the wait staff I would recommend this hotel to...More

Review collected in partnership with Hilton Garden Inn
Thank rickcC1737IS
Management response:Responded 6 July 2017

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve in the breakfast area. We strive to give exceptional service every day, for every guest; I am very sorry to...More

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Best Value Properties in Casper, WY
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Hot Tub
Indoor pool
Details
Price range
US$ 100 - US$ 181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Casper
#3 Romantic Hotel in Casper
#4 Family Hotel in Casper
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 100 - US$ 181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Casper
#3 Romantic Hotel in Casper
#4 Family Hotel in Casper
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (9)
Room & Suite (10)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
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PhilD2323
23 April 2016|
AnswerShow all 3 answers
Response from Ken S | Reviewed this property |
Fairly typical TV service that you see at most hotels at the Hilton Garden, you can order movies still in theaters but I don't believe you can order pay per view events.
1
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Room Tips
"I don't believe a room choice will make a difference at the hotel"
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"Room 212 was above the kitchen and I was woken by the smell of bacon at 5.30am."
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"If you're Hilton Honors Platinum, you can get the faster wifi service level for free."
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"All rooms were good."
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