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Alakai Hotel and Suites

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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Wheelchair Access
Free High Speed Internet (WiFi)
Hot Tub
Laundry Service
Non-Smoking Hotel
Heated pool
Indoor pool
Outdoor pool
Spa
Public Wifi
Meeting Rooms
Golf Course
Sauna
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
Family
Centrally Located
HOTEL CLASS
Location
Full view
79Somewhat walkable
Grade: 79 out of 100
41Restaurantswithin 0.5 km
15Attractionswithin 0.5 km
Reviews & more
365Reviews
103Photos
14Q+A
42Room tips
Traveller rating
  • 158
  • 106
  • 40
  • 20
  • 41
Time of year
Traveller type
Language
  • Filter
  • English
Show reviews that mention
Pros-friendly staff.
Cons-bedding was a sheet and a thin blanket. Went to ask for four more blankets for my family and they could only find two. One of them had a huge stain on it. I’m hopeful it was clean though and the stain was just set. Rule of thumb:all bedding should be whi
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Response from Sydney T, Manager at Alakai Hotel and Suites
Responded 18 Sep 2018
Thank you for taking the time to share your recent experience with us; we are so pleased to hear that overall you really enjoyed your time at Alakai Hotel & Suites! We appreciate your kind comments regarding our staff. Our team here is truly dedicated to ensuring that each and every one of our guests has an exceptional time while staying with us, and they will really appreciate this review. We do apologize for the fact that your room was not up to your standards. This was clearly an oversight on our part, and has been addressed with our higher management to ensure it does not happen again. Thank you again for such a great review. We hope to see you again soon!
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Stayed for 3 nights, our first night you knew they did not vacuum finger nail clippings beside bed, if that did not raise your eyebrows the next morning went to shower, the towel had old snot( someone blew nose on it ) I will not stay again
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Response from Sydney T, Manager at Alakai Hotel and Suites
Responded 18 Sep 2018
We sincerely apologize for the inconvenience with your first impression on our property. We shared this actionable feedback with our team to ensure we are providing the highest level of service at all times. We greatly appreciate your actionable feedback on everything you have mentioned. We continually monitor ourselves with other local hotels to ensure we are competitive. We do hope you will give us another try, so we may exceed your expectations in every way.
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There were 7 of us (5 adults, 2 children under 8), so we rented the Aloha (Presidential) suite.
Pros:
The suite is on the second floor, with no rooms above it, which means NO noisy upstairs guests. The suite consists of 4 separate sleeping areas with 5 queen beds, 2 sleeper sofa
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Response from Sydney T, Manager at Alakai Hotel and Suites
Responded 18 Sep 2018
We sincerely appreciate you taking the time to provide us with this feedback regarding your recent stay here at Alakai Hotel & Suites. We value our guests' feedback a great deal, and we do take it very seriously. I am so pleased to hear that overall you enjoyed your stay with us. I do, however, apologize for the service failures you experienced. Please know that I have already shared your comments with the appropriate hotel teams, and we will address these issues right away. Again, we thank you for your feedback, and we sincerely hope to see you again soon!
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We scheduled to stay here from out of town and had to cancel within 12 hours of making this reservation. The ladies FOUGHT with us about a $20 cancellation fee. No one told us there would be a cancellation fee when we called. Terrible customer service. We will not be coming back
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Response from Sydney T, Manager at Alakai Hotel and Suites
Responded 18 Sep 2018
I am sorry to hear of the obstacles you ran into. I will certainly forward your feedback and stay experience with management. Thank you for taking the time to share your concerns.
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I chose this place based on reviews and have to say I was a little disappointed. It was my husbands birthday and I booked a Jacuzzi/Fireplace Suite. When pulling in, we noticed the outside of the property was not welcoming, cracks with weeds in parking lot, weeds around the build
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Response from Sydney T, Manager at Alakai Hotel and Suites
Responded 18 Sep 2018
I am sorry to hear of the issues with your stay. The appropriate departments have had this brought to their attention to improve for future guests and groups. We hope to see you again at Alakai Hotel & Suites.
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Album Categories
All photosTravellerRoom & SuitePool & BeachFamily and Play Areas
Photo provided by managementAlakai Hotel and Suites
King Jacuzzi Suite
Photo provided by managementAlakai Hotel and Suites
2 Queen Beds
Photo provided by managementAlakai Hotel and Suites
King Jacuzzi Suite
My Son opening up our room.
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1234568
If a book a room for 1 night and the check in time is 3:00. Can I check in @ 5 or no?
Yes, they are very accommodating
0 votes
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Is it possible for a 20 year old to check in this hotel?
I don't think so. think you have to be 21
0 votes
What is the minimum age to book and check-in?
Yes 21 with a credit card.
0 votes
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If I book the 2 queen and sofa bed room, would I be able to have 6 people stay? Only booking 1 room? We are planning to go for a birthday weekend but we do not have enough money to book 2 rooms. Also, if we stay at the Alakai are we able to buy tickets ONLY for the Mt. Olympus Water/Theme park, not the hotel? Thanks!
You would. We were a family of 5 and the nice man at the desk gave us a 2 queen bedroom with a couch that turned into a bed so you would be able to fit 6 people. It would be more convenient for you to stay at the hotel because it is normaly priced for a nice hotel with the Mt. Olympus tickets free. But you cannot buy them in the hotel. You can buy them at the gates of the waterpark but there is a $20 parking fee.
0 votes
Are water park passes included with every room? If so, for what water park, and do they have an indoor water park area? Thank you...
With your stay, the entire family receives water park entrance to Noah's Ark at no further cost. Noah's Ark does not offer an indoor water park but the water slides are amazing. The hotel has a large pool, jacuzzi, and kids' pool and slides inside. Outside the hotel they have a large pool and picnic tables.
1 vote
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Previous
"clean room, comfortable, plenty of room. Would love to try the room with spa tub next time I stay. "
"Clean room with great A/C."
"Stick with the hotel chains or reference from family or friends."
"Bare basic. Not coffee in room"
"Ask for a room near the pool or you'll have a long walk."
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PRICE RANGE
US$ 67 - US$ 129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alakai hotel wisconsin dells
LOCATION
United StatesWisconsinWisconsin Dells
NUMBER OF ROOMS
87
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