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St. Croix Casino & Hotel Turtle Lake

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04/06/2017 05/06/2017
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110 Reviews from our TripAdvisor Community

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Showing 110: English reviews
Start your review of St. Croix Casino & Hotel Turtle Lake
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Reviewed 2 weeks ago

First time visit and really enjoyed our time there. What a nice place. My only complaint was the level of smoke in the place. While this is expected, I do think some improvement could be made. Slots were fun and enjoyed time at the craps table. Rooms were clean and comfortable. Definitely recommend the hotel and casino package deal.

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Helpful?
Thank Connie P
Susan C, Manager at St. Croix Casino & Hotel Turtle Lake, responded to this review

Connie, Thank you for your review. We encourage and appreciate all comments that will help us create a better gaming atmosphere for our guests.

mn
Reviewed 12 April 2017

The rooms are just average but they are clean and the staff there is always very friendly and helpful. The biggest reason we stay there is because it is walking distance from the casino or they do have shuttles if the weather is not good.

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Helpful?
Thank kittylout
Reviewed 22 March 2017 via mobile

Haven't stayed here in many years. Genuinely surprised with the updates in the room- bedding, curtains, TV stand/hides the mini fridge/dresser. I loved the bed until I pulled the covers back and realized the comfort was in the comforters (if we need to stay again I will be taking my own blankets and will sleep on the comforters) and found...

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Helpful?
Thank Lillena M
Susan C, Manager at St. Croix Casino & Hotel Turtle Lake, responded to this review

Hello, Thank you for your review. We continually work to make improvements at our hotel and gaming properties. Your comments will be forwarded to Hotel management.

Reviewed 12 March 2017

70s look to rooms, bed was tad too firm for me to be able to sleep with bad back. Nothing posted in room as to where ice or pool was located, or any hours for the pool. It was on other end of hotel and did not want to walk down and find it closed so skipped using it. Screen...

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Helpful?
Thank Craig G
Susan C, Manager at St. Croix Casino & Hotel Turtle Lake, responded to this review

Craig, We appreciate the details in your review. Our guests are encouraged to view the in-room Hotel Directory or call the front desk with any questions or concerns they might have during their stay. Thank you.

Minneapolis, Minnesota
Reviewed 26 February 2017 via mobile

This place is a below average at best. Immediately smelled of stale ashtray when you walk in door. Security guard at door which was odd. Poor service at front desk. Hotel is old and needs an update badly. All rooms say non smoking but place smells of smoke. When fan kicks in smoke smell came into our room. Skipped the...

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Helpful?
1Thank susan b
Susan C, Manager at St. Croix Casino & Hotel Turtle Lake, responded to this review

Susan, Thank you for your review. Your comments will be forwarded to Hotel and Casino Management. If you'd like to further discuss your stay, feel free to email stcroix@stcroixcasino.com. Thank you.

Reviewed 26 February 2017 via mobile

Not sure if we will come back here or not. Beds were comfortable. Window leaks cold air! No fridge in room. Front desk staff not the most friendly or professional. Trailer parking is across the highway in a parking lot with NO lights. What made me even more upset was that they had no light on the American flag over...

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Helpful?
1Thank Renee H
Susan C, Manager at St. Croix Casino & Hotel Turtle Lake, responded to this review

Renee, We appreciate your comments and will pass this on to Hotel and Casino Management. If you'd like to further discuss your concerns, feel free to email stcroix@stcroixcasino.com. Thank you.

Oconomowoc, Wisconsin
Reviewed 18 January 2017

The hotel was chosen for location to both the casino and the area visited, amenities provided, and room rates. On arrival, once checked in, the hot tub in the pool area, part of the amenities advertised, was inoperable and closed. It remained closed for the length of our visit. When asked, the desk clerk responded it was the heating element,...

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Helpful?
1Thank Roy P
Susan C, Manager at St. Croix Casino & Hotel Turtle Lake, responded to this review

Roy, We sincerely appreciate your review. This information will be forwarded to the Hotel manager so they can address the repair delays and miscommunication issues. Thank you for taking time to leave a review.

Hudson, Wisconsin
Reviewed 17 November 2016 via mobile

Decided to plan a girls night at Turtle Lake. Thunder Down Under had a show that was really entertaining! We decided to book a room and stay the night. The rooms were updated and nice. They also have continental breakfast in morning. The casino has a lot of new slot machine games that were fun to play.

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Helpful?
Thank savemoneyandhavefun
Byron Center, Michigan
Reviewed 12 October 2016

This is a clean Casino. Lots of slot machines, tables, etc. Always a fun time. I was only there for about an hour and walked out with $275 in my pocket! Bonus! So, if you want to have a fun time, or just people watch or grab a bite to eat. My family loves the prime rib.

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Helpful?
1Thank BNAJAR
Susan C, Manager at St. Croix Casino & Hotel Turtle Lake, responded to this review

Thank you for your review!

MD
Reviewed 4 October 2016

Enjoyed the casino. Best time to play was when more players were present, as the slots were losser. When there were a few players, you were playing to pay their bills. Loved the lounge and bar areas. Did not try the buffet, however, the restaurant and buffet was very reasonable in price, i.e., the food was basic and probably not...

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Helpful?
Thank NWSMd

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
We've got everyone's favorite games. Whether you try your luck on slots, blackjack, roulette, craps, or live poker, you're always a winner at St. Croix Casino Turtle Lake.Each of our standard rooms and suites offers in-room coffee, a blow dryer, an iron and ironing board, free HBO and free local calls. We also offer a free continental breakfast every morning of your stay and 24-hour shuttle service between the hotel and the casino. And, of course, all hotel guests are invited to enjoy our deluxe pool, whirlpool and exercise room. The hotel also offers free Wi-Fi. For a special getaway, book one of our luxurious suites. Our four themed suites - the Woodland, Asian, Polynesian and Egyptian - and our four unthemed suites are all outfitted with their own Jacuzzis plus an in-room coffeemaker, microwave and refrigerator. Planning a party, banquet, trade show, convention, anniversary, luncheon, conference or holiday party? Book your event at the St. Croix Casino Turtle Lake. Offers may include group hotel discounts along with complete event planning, bus transportation and catering. We can accommodate groups from 35 to 300. We can also arrange for day-trip special bus runs for groups of 20 or more. ... more   less 

Additional Information about St. Croix Casino & Hotel Turtle Lake

Address: 777 Highway 8/63, Turtle Lake, WI 54889
Region: United States > Wisconsin > Turtle Lake
Number of rooms: 158
Also Known As:
St. Croix Casino And Hotel
St. Croix Hotel Turtle Lake
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Questions & Answers

Here's what travellers have asked, with answers from St. Croix Casino & Hotel Turtle Lake staff and other travellers.
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Questions? Get answers from St. Croix Casino & Hotel Turtle Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Furthest from pool would be quietest rooms.”
craigg419, 11 Mar 2017 | Read review
“We were on the second floor and had a refrigerator, but no one else had one that we knew on the 2nd floor or the 3rd floor.”
slewis123000, 12 Sep 2016 | Read review
“Best tip we have - don't stay there, keep looking!”
jkseck, 29 Aug 2016 | Read review
“Don't stay here! PERIOD!”
699crystals, 14 Aug 2016 | Read review
“The staff is helpful so tell them what you would like”
GaryE294, 25 May 2016 | Read review
5 of 5