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Grand Geneva Resort & Spa

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2,030 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Geneva Resort & Spa
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Showing 2,022: English reviews
Madison, WI
Reviewed 26 June 2014

My husband and I came here to celebrate our anniversary. Our check-in was very underwhelming. We arrived on a very busy Sunday and were basically just handed a room key and a map. While the girl was pleasant there was certainly nothing special about our check-in. Where was the champagne everyone else talked about? The asking what we were celebrating?...

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Helpful?
1Thank Aurrora12
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thank you for sharing so much helpful information on your stay. It sounds like it all started with a less than satisfactory check-in which I am very sorry about. I will share your feedback with my team here and use this to help us improve. If you would like to give us another chance, please call either Deb or myself...

Elgin, Illinois
Reviewed 25 June 2014

My sister and I recently stayed at this resort for a "girl's night", and I have to say, everything from the moment you walk in to the time you check out is such a pleasant experience. The staff at the front desk were so friendly and welcoming, and very personable. They offered suggestions for where to go and what to...

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Helpful?
Thank Emily M
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thank you for your kind compliments. I will be sure to share your compliments to the Front Desk Team and to keep up the good work. I am very pleased to know that you and your sister enjoyed your getaway with us! I'm sorry to hear that you were unable to make use of all of our offered amenities during...

Indianapolis, Indiana
Reviewed 25 June 2014

My husband and I were so excited to have booked a reservation here. We were really looking forward to a beautiful hotel and room. Boy were we wrong, when we arrived in our room I almost cried. I could not believe how much money we were paying to stay here and how underwhelming the room was. It was so beat...

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Helpful?
4Thank Lifeadventures2014
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thank you for taking the time to share feedback on your recent visit. I am sorry the rooms were not what you had expected and what you were looking forward to. I do hope you were able to experience some of the other amenities of the resort that we pride ourselves on like our 1,300 scenic acres, two championship golf...

Mooresville, North Carolina
Reviewed 24 June 2014

I'm so glad we got to stay at this resort for a couple nights. We got an excellent rate and I really had no idea the resort was so nice. We were upgraded to a golf course view and we were in a building close to the pool, so that was very nice. The services and amenities at the pool...

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Thank madisonsara
Chicago, Illinois
Reviewed 24 June 2014

Very nice place to go with the family and enjoy the amenities and activities. Very large facility with tons of things for everyone to do. The rooms were large and very clean, we will be back. Check in was fast and every staff member we encountered was helpful and accommodating.

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Helpful?
Thank amanda v
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thank you for your wonderful compliments. I am very pleased to know that you and your family enjoyed your time with us during your stay. We look forward to your next stay with us! Best Regards, Tom Mason

Milwaukee, Wisconsin
Reviewed 24 June 2014

After an extremely harsh winter in Wisconsin, this was such a welcome break. The water park was a blast and the staff and management of Timber Ridge Lodge were "first rate". Our room was at the Grand Geneva and taking the trolley to Timber Ridge was fun in itself. The room and bathroom were quite lovely. I would recommend requesting...

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Helpful?
Thank Cheryl B
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thank you for all of the compliments! I am very glad that you and your family had a chance to experience the Moose Mountain Falls waterpark at Timber Ridge during your stay. We hope to see you again soon. Best, Tom Mason

Lake Forest, IL
Reviewed 23 June 2014

We returned here to enjoy the less crowded time before the summer rush. We added the Geneva Club option which got us breakfast and afternoon treats. As usual the best views are facing the golf course and we are partial to bldg. 4 and 5 since they are closest to the lobby. The registration takes place in the Geneva club...

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1Thank Robert T
plainfield, il
Reviewed 19 June 2014

Thank you, Grand Geneva for a perfect getaway for our family. We upgraded to a suite which was awesome. Great views, so much room and very clean. We enjoyed each day at the pool and loved all the little things that were brought around to us - frozen grapes, smoothies, sunglass cleaner, etc. Very thoughtful. We actually won passes to...

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Helpful?
Thank Anjills
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

You are very welcome! I am so happy to hear that we were able to make your family getaway perfect! It's great to hear that your family was able to experience a little bit of everything we offer in the summer. Visit us again soon to test out The Highlands golf course! Best, Tom Mason

Chicago, Illinois
Reviewed 19 June 2014

Staff is extraordinary. Room was large and luxurious with sliding door onto patio that overlooked golf course and lake. Recommendation -- get a ground floor, lakeside room. Excellent restaurant and sat under stars afterward around the fire pit. Went for a massage at the spa -- also first rate. We had a Groupon for this visit which made it more...

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Thank cooler_by_the_lake0
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thank you for the kind review! I will be sure to share your comments with the staff as they strive to make every guest experience extraordinary. The Embers Terrace fire pit is one of my favorite places on property and I am happy to hear that you got to enjoy it. Hope to see you again soon, Tom Mason

Waukesha, Wisconsin
Reviewed 15 June 2014

We stayed the second week in June for our mini-moon and had a great visit. Although the resort doesn't sit directly on Lake Geneva, we found plenty to do during our stay. The pool and staff are very nice, the rooms are very comfortable and the grounds very well maintained. It was also nice and quiet, though may have been...

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Helpful?
1Thank SarahBoehm
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thank you for all the compliments! I will be sure to share your comments with Ben, he does a great job and we are very proud of him. We hope to see you back soon for some much needed stress relief. Best, Tom Mason

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Grand Geneva® Resort is the place to meet. Whether a corporate meeting, convention or a gathering with friends and family, the endless range of meeting rooms & space and activities will keep everyone engaged. Conveniently located between Chicago and Milwaukee, there is so much to do at Lake Geneva’s only four diamond resort.Corporate travelers and families alike will find what they need to re-focus, relax or rev-up. With over 62,000 square feet of banquet space, guests have multiple options to choose from for that important business meeting, church retreat, wedding reception or family vacation. Or take time and enjoy a relaxing experience at the newly renovated WELL Spa or one of many dining options, while an indoor waterpark and kid’s program offer the excitement kids crave. Enjoy a group bonfire at the horse stables, a fast plunge down a ski hill, a serene walk through the trails or a drive down a fairway on two championship golf courses – all situated on Grand Geneva’s seemingly endless acres.No matter your reason for meeting….it’s all here in one Grand location in Lake Geneva, Wisconsin. ... more   less 

Additional Information about Grand Geneva Resort & Spa

Address: 7036 Grand Geneva Way, at Hwys 50 East & 12, Lake Geneva, WI 53147-5105
Region: United States > Wisconsin > Lake Geneva
Price Range: ₹ 10,983 - ₹ 22,512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Geneva Resort & Spa 4*
Number of rooms: 355
Reservation Options:
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Also Known As:
Grand Geneva Hotel Lake Geneva
Grand Geneva Resort And Spa
Grand Geneva Lake
Lake Geneva Illinois
Hotel Style:
#1 Family Hotel in Lake Geneva
#2 Spa Hotel in Lake Geneva
#2 Romantic Hotel in Lake Geneva
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Questions & Answers

Here's what travellers have asked, with answers from Grand Geneva Resort & Spa staff and other travellers.
18 questions
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Questions? Get answers from Grand Geneva Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 4 is closest to the lobby”
 of 5 bubbles susie786, 12 Jan 2017 | Read review
“Our room faced the golf course and was building 2”
 of 5 bubbles katec541, 4 Jan 2017 | Read review
“Try to get a room close to lobby as this hotel is sprawling and no elevators.”
 of 5 bubbles jlm1949, 4 Jan 2017 | Read review
“Try for a top level room. Sound supression between rooms is just average.”
 of 5 bubbles robtroxel, 2 Jan 2017 | Read review
“Don't go into Building #4 if you want internet”
 of 5 bubbles TrainPlane2013, 2 Jan 2017 | Read review
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