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Grand Geneva Resort & Spa

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2,049 Reviews from our TripAdvisor Community

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Showing 2,041: English reviews
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Chicago
Reviewed 1 week ago

First new awesome linens. The new exercise equipment in the fitness center and now they have added Netflix to the televisions in the rooms! This was so smart. I was able to watch my shows! Having to rent a movie is so 1980's. This was a great decision. Mom and Dad can watch a movie or the kids can enjoy...

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Helpful?
Thank Mrtod2002
Palos Heights, Illinois
Reviewed 1 week ago via mobile

The resort was decorated for the holidays and it was beautiful. Loved the lights train ride. My husband and I loved the resort from the moment we walked in. The staff went above and beyond to make our special occasion fantastic. First there was the room upgrade and a bottle of champagne at dinner. Then when there was a problem...

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Thank jeanster41
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

jeanster41~ Happy Anniversary! I am delighted that you chose to spend it here at Grand Geneva. The holiday season is a magical time at the resort. I am glad that you enjoyed the decor. It was all new this year. I will share your kind comments regarding the service with my staff. I look forward to welcoming you back in...

Chicago, Illinois
Reviewed 1 week ago

I last reviewed Grand Geneva in November 2014 and celebrated a one year wedding anniversary. This stay was booked to get a Grand Romance package for a weekend. We wanted a getaway weekend and a dog friendly room. We are both familiar with the basics and wanted a few extras: ordering flowers, relaxing meals, and indoor pool. When we arrived,...

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1Thank t0mk2014
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

t0mk2014~ Thank you for the kind words and very nice review. I'm so happy you were upgraded to a suite to enjoy your romantic weekend getaway. I am glad you had great food and service for your meals. Thank you for choosing Grand Geneva Resort and I look forward to welcoming you back soon. Regards, Steve Magnuson

Geneva, Illinois, United States
Reviewed 1 week ago

many things to do! the spa is fabulous! in the winter time the skiing is great and a fun time with the kids. the chophouse is always good. in the spring and summer time, the golf and walks with the kids by the water areas is very nice!

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Helpful?
Thank Troy G
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

Troy G~ Thank you for the nice review and kind words. I am glad that you had time to ski and spa while you were here. I hope to see you on your next trip to Lake Geneva. Regards, Steve Magnuson

Milwaukee, Wisconsin
Reviewed 1 week ago

A friend and I did a 'girls' night' at the resort recently. We had an excellent time. Scheduled activities were creative and fun - the play embraces its Playboy Club history and that was interesting too. The food on prem was very good, the room was quite nice and the spa experience was WONDERFUL though a bit pricier than I...

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Helpful?
Thank Renee K
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

Renee K ~ Thank you for your kind review. I am glad that you enjoyed the activities, food and spa services. I appreciate that you chose Grand Geneva for your girls getaway. I hope you will come back and visit again in the future. Regards, Steve Magnsuon

Reviewed 2 weeks ago

I am honestly shocked that the Grand Geneva has maintained their AAA Four Diamond status. The facility is tired (torn carpeting, worn furniture, rusty vent above the shower, somewhat threadbare linens, and an outdated HVAC system that turned on and off All. Night. Long), the front desk staff is unperson-able, and the administrative staff at the spa didn't seem to...

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1Thank ALV019
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

ALV019~ Thank you for your review. I do wish we were communicating under better circumstances. I appreciate your feedback and while I wish we could have personally spoken while you were here, I do want to apologize that your experience didn't meet you expectations. I will share your comments with my team so that we can improve in the areas...

Milwaukee, Wisconsin
Reviewed 2 weeks ago

People were great, took care of every need and want that we had. Food and drinks were fabulous and the veiw from our suite was beautiful, even with a Winter Storm. It was amazing place to spend time and relax.

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Thank Clascee
Madison, Wisconsin
Reviewed 3 weeks ago via mobile

Mixed reviews. If you want a quiet, luxurious getaway, then this is not it!! Great for kiddos though, as there is lots to do. For the price, next time, we will stay downtown or elsewhere. The rooms are just "eh". Since when do you make beds and don't put sheets on them? Just one comforter? Brrr. Needing some upgrades here.

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3Thank stephanie p
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

Stephanie P~ Thank you for your feedback regarding your recent stay. I am sorry to hear that you left with mixed reviews. As a four diamond property our goal is to provide our guests with a one-of-a-kind memorable experience. I am sorry that we failed to do that for you. I hope that you will return in the future so...

Reviewed 3 weeks ago via mobile

We had 5 in our party which is always tricky for hotel rooms. Holiday Inn Vacation Club operates villas at the Grand Geneva. The building is off site but all the amenities at the Grand Geneva are available to HI guests. Rooms were spacious and bedding comfortable. We would encourage the staff to check the sleeper couches which we used,...

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Helpful?
Thank Maria L
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

Maria~ Thank you for your feedback. I will share your comments with our housekeeping staff. I am glad that your room at Holiday Inn Club Vacations worked out well for your party of five. I look forward to welcoming you back soon. Regards, Steve Magnuson

Plainfield, Illinois
Reviewed 3 weeks ago via mobile

Spent a weekend here with my best friend for our annual spa getaway. The resort was wonderful. Well maintained, beautiful grounds, comfortable room. Staff was friendly and courteous. We were here for the spa, but the resort did seem to offer a nice variety of couples and family friendly activities, even during the winter months. My only hesitation in giving...

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Helpful?
Thank LisaMacMom
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

I am so happy to hear you enjoyed your spa getaway! I love that you make that an annual tradition. Thanks so much for taking the time to share your feedback with us. Your feedback truly helps us make changes to improve for the future. Thanks for choosing Grand Geneva. I hope you are able to make it back again...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Grand Geneva® Resort is the place to meet. Whether a corporate meeting, convention or a gathering with friends and family, the endless range of meeting rooms & space and activities will keep everyone engaged. Conveniently located between Chicago and Milwaukee, there is so much to do at Lake Geneva’s only four diamond resort.Corporate travelers and families alike will find what they need to re-focus, relax or rev-up. With over 62,000 square feet of banquet space, guests have multiple options to choose from for that important business meeting, church retreat, wedding reception or family vacation. Or take time and enjoy a relaxing experience at the newly renovated WELL Spa or one of many dining options, while an indoor waterpark and kid’s program offer the excitement kids crave. Enjoy a group bonfire at the horse stables, a fast plunge down a ski hill, a serene walk through the trails or a drive down a fairway on two championship golf courses – all situated on Grand Geneva’s seemingly endless acres.No matter your reason for meeting….it’s all here in one Grand location in Lake Geneva, Wisconsin. ... more   less 

Additional Information about Grand Geneva Resort & Spa

Address: 7036 Grand Geneva Way, at Hwys 50 East & 12, Lake Geneva, WI 53147
Region: United States > Wisconsin > Lake Geneva
Price Range: ₹ 12,535 - ₹ 22,992 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Geneva Resort & Spa 4*
Number of rooms: 355
Reservation Options:
TripAdvisor is proud to partner with Groupon, Expedia, Booking.com, Hotels.com and Jetsetter so you can book your Grand Geneva Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Geneva Resort And Spa
Grand Geneva Hotel Lake Geneva
Grand Geneva Lake
Lake Geneva Illinois
Hotel Style:
#1 Family Hotel in Lake Geneva
#1 Spa Hotel in Lake Geneva
#2 Romantic Hotel in Lake Geneva
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Questions & Answers

Here's what travellers have asked, with answers from Grand Geneva Resort & Spa staff and other travellers.
18 questions
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Questions? Get answers from Grand Geneva Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Golf course views are best”
 of 5 bubbles Mrtod2002, 17 Feb 2017 | Read review
“Room location is important - both facing the course/parking or distance from lobby”
 of 5 bubbles t0mk2014, 15 Feb 2017 | Read review
“always get the premiere suites with the private club access”
 of 5 bubbles TroyG275, 13 Feb 2017 | Read review
“Ask for a quiet area, and make sure that you are not near other guests - walls are thin!”
 of 5 bubbles ALV019, 7 Feb 2017 | Read review
“I think that I had the best suite and veiw”
 of 5 bubbles Clascee, 7 Feb 2017 | Read review
5 of 5