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Hampton Inn Martinsburg

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Hampton Inn Martinsburg
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380 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn Martinsburg
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Showing 379: English reviews
Valleyfield
Reviewed 29 December 2016

It needs to be remodelled. The carpet was stained in the hallway and the room. The bathtub was stained with cement powder. The only nice place was the breakfast area. Breakfast was ok and employees were nice

Review collected in partnership with Hampton
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Helpful?
Thank 713jacquiec
Yvonne M, Front Office Manager at Hampton Inn Martinsburg, responded to this review

Dear 713jacquiec Thank you for taking the time to complete a review and for letting us know about your recent experience. I am truly sorry that your experience did not live up to what you've come to expect. We are currently undergoing full renovations at the hotel and are very excited for all the changes to come. We value you...

Ashland, Kentucky
Reviewed 25 December 2016

Carpet sticky cob webs. Dirty room. Staff good helpful let me change room but second carpet also sticky. Breakfast nice. Room temperature could not regulate Too hot or too cold. People slamming door. All times so you get awaken

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Helpful?
Thank pattyg572
Yvonne M, Front Office Manager at Hampton Inn Martinsburg, responded to this review

Dear pattyg572, Thank you for taking the time to complete a review and let us know about your recent experience. I am truly sorry for the poor experience you had. I can assure you that this is not the service we stand behind and we will be addressing all of your concerns with our entire staff. We do hope that...

Reviewed 22 December 2016

This is always a great place to stay. I always stay here when I am in the area. the location is very good with many things in the area. I think I have stayed here at least 80 nights here and will keep coming back.

Review collected in partnership with Hampton
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Helpful?
Thank larryc682
Yvonne M, Front Office Manager at Hampton Inn Martinsburg, responded to this review

Dear larryc682, Thank you for filling out a review on your stay. I'm so very glad to hear that you had another great stay with us. We look forward to your next visit with us and hope you get to stay in one of our freshly renovated rooms. Have a great day! Yvonne McKenzie, Front Office Manager

Cobourg, Canada
Reviewed 21 December 2016

I knew when I booked the hotel that it was being renovated. The staff chose me as the guest of the day, I was greeted with a welcome sign at check-in. When I got to my room it was directly beside the bank of rooms being renovated. When I got into my room it appeared that the washroom was in...

Review collected in partnership with Hampton
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Helpful?
Thank diggerjones
Yvonne M, Front Office Manager at Hampton Inn Martinsburg, responded to this review

Dear diggerjones, Thank you so much for filling out a review on your recent stay. While I'm glad to hear that you were our guest of the day, I would like to apologize for the problems you encountered with the room you were in. I can assure you we will be addressing this with our staff and construction crew. If...

Hopatcong, New Jersey
Reviewed 7 December 2016

The room next to the kitchen does not allow for a restful night. Make sure you stay on another floor besides the first floor. The walls are very thin and you can hear everything outside the room especially the pipes in the kitchen.

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Helpful?
Thank Deborah C
Yvonne M, Front Office Manager at Hampton Inn Martinsburg, responded to this review

Dear Deborah C., Thank you for taking the time to complete a review and let us know about your recent experience. I would like to apologize for any and all noise disturbances you encountered during your recent stay. I can assure you we are looking into ways to correct this type of situation during our renovation process. We do value...

Woodbridge, Virginia
Reviewed 28 November 2016

between the room being dusty, the construction going on and waking us up, the lift for the construction crew being right by the front door and the room mix up, I was not impressed with this stay. I would give them another chance, but if they failed this time I would not come back.

Review collected in partnership with Hampton
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Helpful?
1Thank 503florencec
Yvonne M, Front Office Manager at Hampton Inn Martinsburg, responded to this review

Dear 503florencec, Thank you for taking the time to tell us about your stay. We are truly sorry for the problems you encountered with renovations and during check-in. I can assure you that we are working very closely with our staff and renovation crew members to get these issues resolved and keep them from happening to other guests. We do...

Reviewed 20 October 2016

I have stayed at this location many times & I'm looking forward to the new & improved rooms coming in Jan 2017. I also hope they consider improving the breakfast. The choice have very little variation over the past few years. This time we didn't even have the breakfast, only the coffee which is awesome!! Recently stay at a few...

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Helpful?
2Thank Lavernn A
Yvonne M, Front Office Manager at Hampton Inn Martinsburg, responded to this review

Dear Lavernn A, Thank you for completing a TripAdvisor Review. I am glad to see that you overall enjoyed your stay with us. We look forward to seeing you again after renovations are complete so you can let us know what you think of the changes. We will try and find ways to spice up our breakfast here at our...

dillwyn
Reviewed 13 October 2016

When I arrived the first things I noticed was that this hotel did not seem to be well kept. Stains on the floors. The elevator looked unkempt . It was when I got to my room that I really became concerned that I had booked the wrong hotel. The pillow cases on the bed...clearly had not been changed. Which then...

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Helpful?
1Thank Sandra P
Yvonne M, Front Office Manager at Hampton Inn Martinsburg, responded to this review

Dear Sandra P, Thank you for taking the time to share your thoughts and concerns with us. I wanted to personally apologize for your poor experience. This is not the standards that we stand behind and this will be addressed with our entire team and management. We do hope that you consider staying with us again the next time you...

Traverse City, Michigan
Reviewed 10 October 2016

I've always had good luck with Hampton accommodations. This hotel is under renovation while trying to remain open. Not good. There are signs at the front desk and in the elevator apologizing in advance for any inconveniences caused by the construction. They wrongly assume it is ok to expect customers to deal with the mess. Well, it isn't ok.

Review collected in partnership with Hampton
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Helpful?
1Thank johnsK1959UH
Yvonne M, Front Office Manager at Hampton Inn Martinsburg, responded to this review

Dear johnsK1959UH, Thank you so much for taking the time to complete a review on your recent stay. I am truly sorry for any and all inconveniences the renovations may have caused you. We are trying to complete the renovations as quickly and smoothly as possible with as little impact to our guests as possible. We do hope that you...

Charlotte, North Carolina
Reviewed 4 October 2016

Great stay, good breakfast, convenient location. We stopped here overnight enroute to Charlotte. The hotel is located just off the highway but no noticeable noise. It is surrounded by places to eat and a Walmart and shopping center although this apparently is closing November 1. A great rest and stop on our way to Charlotte. The renovations had no impact...

Review collected in partnership with Hampton
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Helpful?
Thank Joanna L
Yvonne M, Front Office Manager at Hampton Inn Martinsburg, responded to this review

Dear Joanna L, Thank you for submitting your review. We do love to hear back from our guests. I am so glad that you enjoyed your stay with us. We do hope that you stay with us once the renovations are complete and let us know what you think of the changes. Have a great day!! Yvonne McKenzie Front Office...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hampton Inn Martinsburg is conveniently located off of I-81 in the charming city of Martinsburg, WV. Close to local businesses and historical landmarks, yet close enough for a visit to the Blue Ridge Mountains, this hotel is perfect for leisure and business travelers alike. Whether taking in the historical sites or enjoying a scenic drive through the mountain roads, there is something here for everyone. Don’t forget to take advantage of free internet access and hot breakfast each morning. ... more   less 

Additional Information about Hampton Inn Martinsburg

Address: 975 Foxcroft Avenue, I-81 Exit 12, Martinsburg, WV 25401
Region: United States > West Virginia > Martinsburg
Price Range: ₹ 6,220 - ₹ 10,213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Martinsburg 2.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Hampton Inn Martinsburg Hotel Martinsburg
Martinsburg Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Martinsburg staff and other travellers.
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Questions? Get answers from Hampton Inn Martinsburg staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in a room that is not facing the Interstate.”
 of 5 bubbles billh508, 19 Mar 2017 | Read review
“I loved the roomwith king sized bed and soaker tub.”
 of 5 bubbles kattiehadleyk, 1 Feb 2017 | Read review
“Ask for a room not facing the highway.”
 of 5 bubbles smmoler, 18 Sep 2016 | Read review
“Request a room away from the highway for less traffic noise.”
 of 5 bubbles DavidWM4739XY, 13 Sep 2016 | Read review
“If highway noise bothers you, ask for a room on the other side of the building and I'm sure they will accommodate you.”
 of 5 bubbles williamsV4949TX, 28 Jul 2016 | Read review
5 of 5