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Holiday Inn Martinsburg

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Holiday Inn Martinsburg
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208 Reviews from our TripAdvisor Community

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Showing 207: English reviews
Johnson City, Tennessee
Reviewed 24 July 2015

First, we pre-paid (big mistake), but when we arrived, we were told that there was no reservation. After we got out the laptop dug out and found all of the paperwork, they begrudgingly gave us a room. It was DISGUSTING. Dust was the least of the issues. The sofa in the room looked and smelled like an incontinent dog had...

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Helpful?
3Thank green_saphire
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

@green_saphire: We apologize that you had such a poor experience at our property. Assuming that you have stayed in one of our locations before, you know that we strive to provide our guests with exceptional customer service and comfortable, clean surroundings. I am not sure why this stay seemed to miss the mark in so many areas, but I do...

Reviewed 22 July 2015 via mobile

Checked in on Sunday for a few days for work. Check in was smooth and painless. Room was on 4th floor right by the elevator. The king bed was awesomely comfortable and the room was clean and cozy. The on site restaurant/lounge food was very tasty with the exception that my steak last night was cooked to medium well when...

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Helpful?
Thank Neal_Hartman
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you, Neal_Hartman, for choosing Holiday Inn and for taking the time to give your feedback. We are so thrilled that we could provide you with a clean and cozy stay while here on business. It is so important to us that our business travelers are comfortable while away from home. We appreciate you bringing your concerns to our attention;...

Reviewed 15 July 2015

Our room was okay but the carpets were not clean. There was dust and a coffee stirrer under the desk. The Internet was not usable. It was slow and most of the time unresponsive. We were leaving at 7 AM and the clerk was surely and seemed put out when we handed our room keys and paperwork back to him....

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Helpful?
2Thank Joe T
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Hi Joe T, Thank you for your valuable feedback. I apologize that your experience with us was less than ideal. Our IT team is currently working hard to fix the internet issue, and your staff concerns have been addressed as well. Again, we appreciate your feedback and thank you for taking the time. Warm Regards, Valinda GSM

Ashburn, Virginia
Reviewed 3 July 2015

We stayed there only one night - against my husband's better judgement (He is a road-warrior for work so traveling is his second name). We were in the area for a family reunion so I thought it wouldn't be that bad and there are only a very few hotels in the area. The hotel is not bad (physically)-decent lobby, well-lit...

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Helpful?
1Thank LisamVA
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

I am sorry to hear that you had such a distasteful experience with our hotel and staff. Your candid feedback is much appreciated as it helps us see where improvements need to be made. I would, however, love to speak with you more about your experience and see how we can possibly make this right. It is never our intention...

Phoenix, Maryland, United States
Reviewed 29 June 2015

We stayed here from Thurs-Sun with our three children. The hotel was very accommodating, making sure we had adjoining rooms. Everything about it is very, VERY clean. We were really impressed. The staff was friendly and helpful and our children enjoyed the indoor pool, which was also clean and very quiet! (until our kids descended on it) The breakfast buffet...

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Helpful?
1Thank Erin G
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Hi Erin G, Thank you for choosing Holiday Inn Martinsburg while in town for a wedding. We are glad you and your family had an enjoyable time with us and were able to take advantage of some of the hotel's amenities, including our indoor pool. Thank you for your feedback and we hope to see you again when you are...

Charleston, South Carolina
Reviewed 19 June 2015

Pet friendly. Kid friendly. Clean. Thick, not skimpy towels. Downside is that there are a lot of kids (no surprise) so it's noisy ....but quiets down at night. It's a Holiday Inn. 'Nuff said.holiday Inns do seem to be trying to upgrade.

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Helpful?
Thank TravelerNorfolk
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for your feedback! We appreciate you choosing Holiday Inn Martinsburg. As a family-friendly hotel, we do tend to have families with children staying on an given occasion, and we thank you for understanding that it can be lively at times. Your experience is so important to us, and we are glad that you enjoyed your stay. Please visit...

Reviewed 19 June 2015 via mobile

Stayed here for 5 nights while on a business trip to visit VA. Guess there really aren't many choices and at least holiday inn is within walking distance to a handful of eateries eg Taco Bell , jap restaurant. Walmart and the martinsburg mall would be further but still walkable . Room decor was dated and the WIFI connection was...

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Helpful?
Thank Agnes K
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for choosing Holiday Inn Martinsburg! We appreciate your feedback and hope you will consider staying us with the next time you are traveling through the area.

Newtown, Connecticut
Reviewed 28 May 2015

Traveling into this area yearly with friends we have tried many different hotels. This Holiday Inn is very convenient to Rt81 and is everything that expected of the venerable franchise. Our room was exactly what you'd expect... very clean, well appointed, WiFi strong... NO Surprises. A little more pricey than my group is accustomed to, but the hotel rose to...

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Helpful?
Thank Scott S
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you, Scott S! We appreciate your feedback and thank you for choosing Holiday Inn Martinsburg. We are so glad that you had an enjoyable stay and found our accommodations satisfactory for your group. Thank you for your compliments of our staff. We hope to serve you again the next time you are in the area.

Morgantown, West Virginia
Reviewed 21 May 2015

I am baffled by the rave reviews. The staff here ARE super nice, but the hotel - is bizarre. It is clean. And it seems the third room is decent. I sound high maintenance, but I am not - the first room, I asked to be moved since the couple across the hall kept beating their child so loudly that...

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Helpful?
2Thank rdavidp
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for your candid feedback about your experience at our hotel. I do apologize for the unfortunate circumstances which seemed to surround your stay. Unfortunately, since we are unable to censor our guests, at times we may have people who stay that provide others with a less than enjoyable experience, and for that we, as a staff, apologize. We...

Alexandria, Virginia
Reviewed 8 May 2015

Overall my wife and I thoroughly enjoyed our stay at the Martinsburg Holiday Inn on the 24th and 25th of April. The Holiday Inn is located in a great location right off the highway and within walking distance of several restaurants. It is also close to Harpers Ferry and Hollywood Casino. The staff are professional, courteous, and very customer oriented....

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Helpful?
Thank Shrek1
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

We are so glad you and your wife chose to stay at Holiday Inn Martinsburg during your weekend getaway. Thank you for your recommendation of our hotel, ammenities, and staff. The next time you are in the area, we look forward to serving you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Martinsburg! This hotel is conveniently located off I-81 exit 13 in Martinsburg, WV. All 120 guest rooms including 10 two-room suites and 4 whirlpool suites are beautifully decorated with many amenities for the comfort of our guests. Each room offers free high-speed Internet and its own refrigerator and microwave. Our location is perfect for leisure and business travelers alike with its close proximity to the IRS Center, VA Hospital, Charles Town Races and Slots and Harper's Ferry NHP.Heatherfield's, our in-house restaurant, serves breakfast and dinner 7 days a week. An elaborate brunch buffet is offered every Sunday while a daily luncheon buffet is available Monday through Friday. Dine-in where Kids Eat Free in a casual family atmosphere or order from our room service menu. Enjoy a relaxing drink at our lounge which is open Monday - Saturday.The Holiday Inn Martinsburg offers a guest business center equipped with a PC desktop and printer. Fax and photocopy services are offered at the front desk. Maintain your exercise routine in our 24 hour fitness center or just relax by our heated indoor pool.Consider us for your next convention or social affair in our 3,872 sq. ft. ballroom or inquire about one of our many smaller private meeting and board rooms.We are a pet friendly hotel. ... more   less 

Additional Information about Holiday Inn Martinsburg

Address: 301 Foxcroft Ave., Martinsburg, WV 25401
Region: United States > West Virginia > Martinsburg
Price Range: ₹ 6,685 - ₹ 8,892 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Martinsburg 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Martinsburg Hotel Martinsburg
Martinsburg Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Martinsburg staff and other travellers.
5 questions
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Questions? Get answers from Holiday Inn Martinsburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think all rooms are almost the same.”
 of 5 bubbles saestru, 31 Jan 2017 | Read review
“Breakfast is not free”
 of 5 bubbles Lamalooper, 29 Nov 2016 | Read review
“Check upcoming events before booking!”
 of 5 bubbles Birchie1, 21 Oct 2016 | Read review
“If you bring a pet you will be on the bottom floor”
 of 5 bubbles alisac331, 17 Oct 2016 | Read review
“Restaurant has great food with no room service charge. Breakfast buffet for 7 bucks is fantastic..”
 of 5 bubbles CHUCKIEJR, 26 Sep 2016 | Read review
5 of 5