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Holiday Inn Martinsburg

Booking.comUS$ 131*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 172*
US$ 131*
US$ 172*
US$ 131*
US$ 172*
US$ 131*
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Holiday Inn Martinsburg
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208 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Martinsburg
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Showing 207: English reviews
Morgantown, West Virginia
Reviewed 4 September 2015

We had to make a sudden trip to Martinsburg to be with a family member who was in the hospital. We showed up at the hotel with no reservation and they were very kind. They gave us a special rate, hospital, and extended our stay with the discounted rate when our brother-in-law died. The staff was considerate, our room was...

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Helpful?
Thank Alice V
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

@AliceV, I am so sorry to hear about your loss. We are glad that you experienced a seamless hotel stay even in such unfortunate circumstances. We look forward to seeing you again. Thank you for choosing Holiday Inn Martinsburg! Warm Regards, Valinda GSM

West Viriginia
Reviewed 4 September 2015

The sofa in my "suite" was so old and gross looking, I wouldn't even sit on it. As a bonus my room smelled like a pet had stayed in it recently. The bed linens were clean, but this was not enough to make up for the rest of the room. Will not stay again. In general the hotel is old...

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Helpful?
1Thank jwcarib
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

@jwcarib, Thank you for your feedback. I spoke to our general manager about your concern with the pull-out sofas, and we will have new ones arriving in the next week or so. The pet smell has been taken care of. I am so sorry that you were unhappy with your stay. The issues are being addressed, and we thank you....

Goshen, Indiana
Reviewed 2 September 2015

Room was comfortable and clean, as expected for Holiday Inn. The staff were very friendly, helpful, and professional throughout the facility. As a Platinum Ambassador, I was acknowledged and offered either points or a couple drink coupons so chose the coupons for a nightcap later in the evening - mistake as we chose the red wine and frankly could not...

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Helpful?
Thank Clyde H
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Hi Clyde H, Thank you for being such a loyal member of IHG Rewards Club as a Platinum Elite member! Your patronage and feedback are invaluable, and we care about your experience with us. I am so sorry that the restaurant and bar were less than exceptional. I will relay your concerns to the chef; he will appreciate the feedback...

Herndon, Virginia
Reviewed 23 August 2015

I was here for business, and it was a pretty good stay. Front desk staff were really friendly and helpful; the room was in good condition; and the bathroom was clean. Best parts of the hotel were the ubiquity of the outlets and the convenient location to the Interstate. The only downsides I encountered were some of the appliances in...

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Helpful?
Thank apdemas
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

@apdemas: Thank you for staying at Holiday Inn Martinsburg while in town for work. We really appreciate you taking the time to provide us with feedback on your experience. It's great to hear that your stay was a pleasant and convenient one, and we hope to have the pleasure of serving you again. Warm Regards, Valinda GSM

Florida
Reviewed 19 August 2015

Nice place. We had four people in room 304 for a week, the same floor as the lobby. Room was great. Wireless was very good. Pool was very nice but the pool room is heated like a sauna, so if you're not dressed to swim you will very likely sweat a lot. Close to plenty of shopping and dining. We...

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Helpful?
Thank ellwooddiesel
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

@ellwooddiesel: Thank you for bringing your family to Holiday Inn Martinsburg! We are glad that you were able to enjoy our indoor pool and local shops/restaurants. If you have the opportunity to stay with us again, check out our in-house restaurant and lounge. See you next time. Warm Regards, Valinda GSM

Ningxia, China
Reviewed 18 August 2015

I stayed here for just one night. Not a bad location - easy to find off the highway. There was a large party/event of some kind when I arrived. Plenty of drunk people in the lobby, etc. Not a big deal. Checked in fine and everything was good. The hotel has an odd layout - when you walk in the...

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Helpful?
Thank bsebonsai
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

@bsebonsai: Thank you for your recent stay at our hotel! We appreciate your recommendation of Holiday Inn, and we hope to see you again soon.

Saint Augustine
Reviewed 10 August 2015 via mobile

Service stopped this place from getting five stars. The room was nice and clean. The indoor pool was clean and pleasant place to relax after driving. I had trouble with my room key after bringing my dinner back with me. I waited 20 minutes for a clerk and there were3 parties ahead of me. We have no idea where she...

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Helpful?
Thank bigbirdsews
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for taking time to provide your feedback. We are so glad that you enjoyed your stay, and apologize for the slow service while getting your room key. Please come back and stay with us again if traveling through Martinsburg. Warm Regards, Valinda GSM

Norwich, Vermont
Reviewed 3 August 2015

We prepaid for a room on Expedia, based on positive reviews on that site. Our reservation was "not found" by the clerk, who suggested we look elsewhere for accommodations. After providing a confirmation number, we were given a room that was supposed to be non-smoking, but the room reeked of smoke and had a damp feel. The furnishing, carpet, and...

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Helpful?
1Thank Dave_in_VT
IHGCare, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Dear Dave_in_VT, Thank you for writing a review about your stay with us. We would like to apologize for the issues you had with your reservations. It is also regrettable that our room and bathroom conditions did not live up to your standards. We give the utmost importance to our guest comments as they help us improve, and continually provide...

Maple Shade, New Jersey
Reviewed 2 August 2015

I'm absolutely SHOCKED at the other reviews. I normally read reviews before going to hotels, but we were in a hurry to get one booked while traveling to the area for a party. I stay at IHG hotels frequently, so I used 15,000 reward points to book our room for a night; however, this was my first time at a...

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Helpful?
Thank Kyle F
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Hi Kyle F, Thank you for your candid feedback about your stay at Holiday Inn. We are glad to hear that we could provide you with an adequate experience for your first time at a Holiday Inn. We hope to have the opportunity to serve you again to improve on our services and provide you with an even better experience...

Florida
Reviewed 28 July 2015

The hotel has curb appeal, but it has some shortcomings. The hotel is smoke free but our first room had a very heavy smoke odor. They immediately changed our room even though the hotel was fully booked AND they gave us a complementary breakfast for our trouble. Certainly can't complain about that or they customer service - it was wonderful!...

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Helpful?
Thank 2008floridatraveler
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for choosing to stay at our property! We appreciate your feedback and are currently working to fix the wifi connection at the hotel. Thank you for your loyalty to IHG. We hope to have the opportunity to serve you again and provide you with a better overall experience. Warm Regards, Valinda GSM

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Martinsburg! This hotel is conveniently located off I-81 exit 13 in Martinsburg, WV. All 120 guest rooms including 10 two-room suites and 4 whirlpool suites are beautifully decorated with many amenities for the comfort of our guests. Each room offers free high-speed Internet and its own refrigerator and microwave. Our location is perfect for leisure and business travelers alike with its close proximity to the IRS Center, VA Hospital, Charles Town Races and Slots and Harper's Ferry NHP.Heatherfield's, our in-house restaurant, serves breakfast and dinner 7 days a week. An elaborate brunch buffet is offered every Sunday while a daily luncheon buffet is available Monday through Friday. Dine-in where Kids Eat Free in a casual family atmosphere or order from our room service menu. Enjoy a relaxing drink at our lounge which is open Monday - Saturday.The Holiday Inn Martinsburg offers a guest business center equipped with a PC desktop and printer. Fax and photocopy services are offered at the front desk. Maintain your exercise routine in our 24 hour fitness center or just relax by our heated indoor pool.Consider us for your next convention or social affair in our 3,872 sq. ft. ballroom or inquire about one of our many smaller private meeting and board rooms.We are a pet friendly hotel. ... more   less 

Additional Information about Holiday Inn Martinsburg

Address: 301 Foxcroft Ave., Martinsburg, WV 25401
Region: United States > West Virginia > Martinsburg
Price Range: ₹ 7,886 - ₹ 10,213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Martinsburg 3*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Priceline, Hotwire, Orbitz, Hotels.com, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your Holiday Inn Martinsburg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Martinsburg Hotel Martinsburg
Martinsburg Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Martinsburg staff and other travellers.
5 questions
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Questions? Get answers from Holiday Inn Martinsburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think all rooms are almost the same.”
saestru, 31 Jan 2017 | Read review
“Breakfast is not free”
Lamalooper, 29 Nov 2016 | Read review
“Check upcoming events before booking!”
Birchie1, 21 Oct 2016 | Read review
“If you bring a pet you will be on the bottom floor”
alisac331, 17 Oct 2016 | Read review
“Restaurant has great food with no room service charge. Breakfast buffet for 7 bucks is fantastic..”
CHUCKIEJR, 26 Sep 2016 | Read review
5 of 5
Booking.com
US$ 131* /night
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HolidayInn.comUS$ 131
TripAdvisorUS$ 131
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Prices are for 1 room, 2 adults
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