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Days Inn Martinsburg

367 reviews
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Traveller (9)
Room & Suite (8)
Dining (4)
Overview
  • Excellent13%
  • Very good24%
  • Average31%
  • Poor19%
  • Terrible13%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Room Service
Pets Allowed
Wheelchair Access
2.0 Star Hotel
All hotel details
Offers from Days Inn Martinsburg
Special Offer: Plan Ahead, Save 15%
Hotel deals
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (367)Write a Review
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All reviewsunder new managementfront desk personnellitter boxwake up callbagelsstaff was friendlyroom was clean and comfortablenight's sleeplong drivewould stay here againgreat staycomplimentary breakfastconvenient locationkobepetwvdogs
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61 - 65 of 363 reviews
Reviewed 27 April 2017 via mobile

This is by far the worst hotel experience I've ever had...they stole $250 from my account and tried to pin it on the fact that someone smoked in our room, the assistant manager said that she had proof but has yet to be able to...More

Thank zrk1989
Response from General M, Guest Relations Manager at Days Inn MartinsburgResponded 18 May 2017

Dear zrk1989, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. In regards to the staff member I will address your concerns and make sure this behavior doesn't happen. Thank you for...More

Reviewed 27 April 2017 via mobile

Made reservations, my husband checked in instead of me and the desk clerk used his name not mine and then showed me as a no show. On top of that the main Days Inn 800 number quoted me a price but when my husband checked...More

Thank carral069
Response from General M, Guest Relations Manager at Days Inn MartinsburgResponded 18 May 2017

Dear carral069, Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated...More

Reviewed 20 April 2017

Overall a good value and close to downtown and close to restaurants. Perfect for us to be close to family

Review collected in partnership with Days Inn
Thank nancysW916GG
Management response:Responded 22 April 2017

Dear nancysW916GG, I am glad that you enjoyed the value and the convenient location of our hotel. Thank you for taking the time to share this experience with our management, staff, and future guests. We look forward to serving you again!

Reviewed 18 April 2017

The only disappointment was in appearance. There were several spots throughout the building that the ceiling were discolored. It made a clean building seem dirty.More

Review collected in partnership with Days Inn
Thank 373leighannk
Management response:Responded 21 April 2017

Dear 373leighannk, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of...More

Reviewed 18 April 2017

Friendly staff. Hallway needed vacuum but not bad. Coffee was weak. No towels but brought them up very soonMore

Review collected in partnership with Days Inn
Thank 924jackiew
Management response:Responded 21 April 2017

Dear 924jackiew, Thank you so much for your kind compliments to our staff. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Room Service
Dry Cleaning
Room amenities
Microwave
Details
Price range
US$ 57 - US$ 84 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 57 - US$ 84 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (9)
Room & Suite (8)
Dining (4)
Questions & Answers
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unsatisfiedguest2015
13 March 2015|
Answer
Response from DalenDeb85 | Reviewed this property |
Not surprised, they accused us of stealing a pillow! $20.00 charge as well, supposed to be getting it back, but not seeing it so far. Rebecca assured me that she "could refund it this time, but in the future, she won't be... More
0
Votes
manny4470
9 March 2015|
AnswerShow all 4 answers
Response from 12thumper34 | Reviewed this property |
Sorry for your experience. While I was there the staff seemed nice enough, but the hotel itself was a mess. This was not a place I would stay at again.
3
Votes
Room Tips
"Go somewhere else."
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"Best view upstairs"
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"Top floors have best views"
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"Top floor is usually quieter in most motels"
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