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The iron melted my pants and management didn't offer to replace the pants nor did they offer any discount for the stay. They said it was my fault and that I was on my own. I am in the customer service business, things like this...More
1 Thank travelalot147
Response from IHGService, Guest Relations Manager at Candlewood Suites LoganResponded 1 week ago
We're happy to be your home away from home in Logan. Thanks for sharing your experience, too!
We make sure that we provide world-class service to our guests with a smile every time. This is why, I'm very sorry to know about what...More
The people at this hotel were the friendliest that we have ever came across. The hotel is close to the Hatfield and McCoy trails and Best places to eat. The room has a small kitchen that makes it great for an extended stay. Morrisos drive...More
Thank Patty A
Response from Breanna B, Manager at Candlewood Suites LoganResponded 27 June 2017
Thank you so much for your positive feedback! I am happy to hear you enjoyed our personable staff and great location. The full kitchens in every room makes Candlewood Suites Logan the perfect product!
Please come see us again soon should your travels bring you...More
I get having your individual ice maker and full size refrigerator is nice but when you check in at 8:00 PM there is no ice. And there is not one machine in the entire hotel. Do not count on ice on the first night. The...More
Thank John N
Response from IHGService, Guest Relations Manager at Candlewood Suites LoganResponded 2 weeks ago
Hello John N,
Thank you for your stay and for taking the time to leave us feedback. I am glad that you found the pillows and bed received clean. I want all areas of your stays with us to be pleasant and I am sorry...More
This is another one of those "first-time visitor" reviews and I have to tell you that you will have to go along way to find folks who are more interested I making sure their customers are taken care of and enjoy their stay.
Second time staying at this property. Must say, both times we have had a very good experience. The staff on our arrival was helpful, friendly and got us into our room very quickly. The room was clean, everything was in working order and it just...More