We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Quality Inn Spring Mills - Martinsburg North

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Quality Inn Spring Mills - Martinsburg North
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

165 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Quality Inn Spring Mills - Martinsburg North
See the most recent reviews
Showing 164: English reviews
Sept Iles, Quebec
Reviewed 30 January 2016

We stopped at this Quality Inn on our way to Florida. We were impressed by the overall quality of the hotel, the cleanliness of the entire hotel and more specially the room and the reception we were given. Too bad that we saw the opposite the following night at another Quality Inn. But this one deserves the highest.

 Report
Helpful?
Thank gillesblouin
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for taking the time to write this review. Here are the Quality Inn, Spring Mills-Falling Waters we greatly value the opinions of our guests. We are very pleased to hear that you had a pleasant stay with us and hope that you will stay with us again in the future.

Baltimore, Maryland
Reviewed 19 January 2016

We decided to do a spur of the moment trip to the Martinsburg area. Made a reservation around noon and checked in about 4:00 pm. Staff was friendly and helpful. Beds were very comfortable. All in all it was a great stay. Free breakfast was good.

 Report
Helpful?
Thank DebbiefromB-More
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you very much for choosing to stay with us. We hope that you will chose to stay with us again on any other spur of the trips to the area.

Woodleaf, North Carolina
Reviewed 13 January 2016 via mobile

We were forced to stop due to car trouble. Entrance road was difficult to find in the dark. The lobby was clean and welcoming. The front desk staff was so very kind, efficient, and check in was quick. Room was clean. The bed was very comfortable. We slept soundly. Breakfast was sufficient. Check out again was quick and easy, and...

 Report
Helpful?
Thank tjsoyka
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for taking the time to write a review on the Quality Inn Spring Mills - Martinsburg North, we greatly appreciate your kind words and hope that if you're ever in our area again, you will stay with us.

Cortland, New York
Reviewed 27 December 2015

We arrived off of Route 81 about 9PM. We had a reservation, and our room was ready for us and the front desk person was upbeat and helpful! It was very easy to find right off of 81. The hotel has bottled water, coffee and snacks available 24 hours. The WiFi was strong and worked well. The bathroom has a...

 Report
Helpful?
Thank Laurie P
TRBoyte, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for staying with us and for your lovely words about our staff, accommodations, breakfast and WiFi. I apologize for the confusion with your billing; Third-Party reservations are prepaid so the receipts are emailed to you directly instead of being available at the property like the other reservations. Please come visit us again soon. Thank you again for your...

Martinsburg, West Virginia
Reviewed 18 December 2015

Great access to Interstate and restaurants. Very clean and spacious room, and a great price for the amenities! Awesome breakfast and very efficient staff! Would recommend to anyone coming to the area.

 Report
Helpful?
Thank yelle3053
TRBoyte, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for your patronage and your compliments. We look forward to seeing you again in your travels.

Reviewed 17 December 2015

I've been staying here for about two weeks now, had a job offer in Shepherdstown, WV, so rather than make an hour and a half drive to/from Rockville, MD, daily, I found this great hotel while I wait to move into an apartment. Cheaper prices compared to other hotels in the area and comfy beds!! I actually slept 12 hours...

 Report
Helpful?
Thank Rob G
TRBoyte, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Congratulations on your new position! Thank you for choosing our hotel for your travels and for your compliments of our comfy beds and low prices. We hope to see you again soon.

Martinsburg, West Virginia
Reviewed 12 December 2015

Not only were we charged $500 after checking out for spilled coffee on a mattress (after not drinking any coffee in that room), but the manager was VERY rude about it. Telling my mother (who came to visit me) things like "It's done, you did it, and it's paid for" and "Well the mattress is here, you paid for it,...

 Report
Helpful?
Thank Q3262ITME
TRBoyte, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for staying with us and for sharing your opinion on TripAdvisor. Please feel free to reach out to me directly regarding your concerns. The service experience you have spoken of is not in keeping with the way our management team treats our guests. I can personally assure you that we will always welcome an opportunity to hear from...

walton, ny
Reviewed 3 December 2015

Checked in after10 at night, tired of driving 6 hours after work. Very friendly desk clerk. Very clean and appealing entrances. Bed was comfy, shower a delight and towels aft. Nice breakfast, eggs, sausage,bananas, Apple's, yogurt, toast, juice and pancakes... Very pleased.

 Report
Helpful?
Thank robin09
TRBoyte, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for your review of our Quality Inn Spring Mills - Martinsburg North. I'm thrilled that your visit was delightful and my team and I look forward to seeing you again soon.

Raleigh
Reviewed 28 November 2015 via mobile

Perhaps the best part of this stay was the extraordinarily friendly front desk clerk. She was delightful! 5-star personality. The room was clean, quiet and comfortable. Nice firm mattress. Good heat/air conditioning system. Smoke-free room was smoke-free. Breakfast was five, except like many hotels, the eggs are flavorless. Overall, a fine stay.

 Report
Helpful?
Thank KevShawnn
TRBoyte, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for your 5-star review of our Quality Inn Spring Mills - Martinsburg North. We loved reading your compliments of our staff, bedding, breakfast, cleanliness and AC units. Please come see us again very soon and it will be our pleasure to welcome you back.

Marco Island
Reviewed 23 November 2015

In addition to my previous review, I'd like to add that we have now been charged $153.70 for towels that they said we took. They charged our credit card without our knowledge and with no explanation. We never took any towels or anything from that or any other hotel. So they have now defamed our character and stole money from...

 Report
Helpful?
Thank Jamericama
TRBoyte, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for taking the time to provide feedback on TripAdvisor. The situation you have described is not in keeping with how we treat our guests. We never charge a guest’s card for damaged/removed items without their knowledge. Our team here will not apply a charge if there is only one missing towel as we wish to give our guests...

36 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (9)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Room/Suite (5)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (27)
Viewed
Dining (7)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (7)
Viewed
Room/Suite (3)
Viewed
Business Centre/Function Rooms (5)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Falling Waters
0.4 km away
Motel 6 Martinsburg
Motel 6 Martinsburg
#2 of 14 in Martinsburg
166 reviews
7.4 km away
Comfort Inn Aikens Center
Comfort Inn Aikens Center
#3 of 14 in Martinsburg
153 reviews
11.4 km away
Holiday Inn Martinsburg
Holiday Inn Martinsburg
#4 of 14 in Martinsburg
207 reviews
Show Prices
Show Prices
Show Prices
11.3 km away
Days Inn Martinsburg
Days Inn Martinsburg
#7 of 14 in Martinsburg
290 reviews
12.7 km away
Hampton Inn Martinsburg
Hampton Inn Martinsburg
#1 of 14 in Martinsburg
366 reviews
15.9 km away
Quality Inn & Suites
Quality Inn & Suites
#1 of 1 in Kearneysville
92 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Free Breakfast
  • Multilingual Staff
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel is just off I-81 at exit 20 between Martinsburg, WV and Hagerstown, MD and offers an amazing night's sleep on new mattresses, an incredible value and friendly service. In the morning, we have a Full Hot Breakfast with Sausage, Eggs, Pancakes-In-A-Minute-Flat, Biscuits and Gravy, Fresh Fruit, Hardboiled Eggs, Baked Goods, Yogurt, Juice, Coffee, etc to get your day off to a great start. We have Premium Wi-Fi, High Def Televisions, and Micro-Fridge units in every room for your convenience. We're also a pet-friendly hotel so feel free to bring your furry ones. Our location is close to Hagerstown Premium Outlets, Charles Town casino, Shepherd University and civil war sites including C&O Canal, Harper's Ferry, Antietam National Battlefield. Make the Quality Inn Spring Mills - Martinsburg North your next stop on the trip! ... more   less 

Additional Information about Quality Inn Spring Mills - Martinsburg North

Address: 1220 T J Jackson Dr, I-81 Exit 20, Falling Waters, WV 25419-4646 (Formerly Holiday Inn Express)
Region: United States > West Virginia > Falling Waters
Price Range: ₹ 4,988 - ₹ 7,010 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Spring Mills - Martinsburg North 2.5*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Choice Hotels, Orbitz, Odigeo, Priceline and Travelocity so you can book your Quality Inn Spring Mills - Martinsburg North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Martinsburg North Hotel Falling Waters
Holiday Inn Falling Waters
Falling Waters Holiday Inn
Holiday Inn Martinsburg North
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Quality Inn Spring Mills - Martinsburg North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check that everything works before unpacking”
 of 5 bubbles pleased2meetu, 11 Nov 2016 | Read review
“Not sure if they even have a "Good Room", we asked to change rooms but was informed they were full b/c of baseball tournament in area”
 of 5 bubbles 875lisaw, 25 Jul 2016 | Read review
“Ask for ground floor accommodations if you are traveling with your pet”
 of 5 bubbles digitalje, 13 Jul 2016 | Read review
“non-adjoining rooms seem to be quieter”
 of 5 bubbles 858lilliand, 1 Jul 2016 | Read review
“Ours was on the 3rd floor overlooking the pool and was very acceptable”
 of 5 bubbles _Sue_C_McK_, 30 Jun 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay