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Wyndham Garden Cross Lanes Charleston

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252 Reviews from our TripAdvisor Community

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There are newer reviews for Wyndham Garden Cross Lanes Charleston
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Showing 251: English reviews
Reviewed 22 September 2014 via mobile

My girlfriend and I stayed here for the mothman festival in point pleasant wv. It was about an hr away but there aren't many hotels near there. I'm glad we found this place. It had one of the best breakfasts for free I've had in years. Our room was perfect as was the indoor pool and hot tub. They offer...

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Helpful?
Thank Dan S
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Wow! It is an honor to receive such an accolade of providing you all with "one of the best hotel stays you had in years". It is our goal to provide more than the basic customer service, we want to wow our guests. It's great news to know we gave you such an experience. We look forward to you next...

Reviewed 7 September 2014 via mobile

This is a nice, clean, friendly hotel. The stay was nice, the meal was good coupled with a good price. Sorry the $35 a night are gone but $80 isn't that bad for a place like this. I always figure of you get a good meal in the morning free for two, you can take off $20, that puts the...

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Helpful?
1Thank Larry S
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

It's nice to see our guest thinks the way we do about breakfast. That money saved on a free hot breakfast is my favorite amenity in any hotel. Who couldn't use the extra cash to continue enjoying much treasured travel time. Your comments are very kind and will be shared with the staff. Kind regards, Cindy Bagwell, GM

Warsaw, Indiana
Reviewed 6 September 2014

The breakfast was great, loved the hot popcorn snack machine in the lobby.. Hot tub and pool area was very nice, was nice to just relax in the hot tub and pool. Rooms and Hotel was clean.. As that is very important to us..

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Helpful?
Thank Pam B
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Finding the great location to stop over and discovering that it was all you needed and then some is a great plus when you travel. I am pleased to know we provided that your you and your family. We appreciate your comments and look forward to your return visit with us. Kind regards, Cindy Bagwell, GM

Wrightstown, NJ
Reviewed 3 September 2014

20 years ago, our first stop on our trip to Bowling Green, KY was this Comfort Inn at Cross Lanes, WV. Being on top of the hill and above the Interstate made for a VERY quiet resting place -- thereby making this Comfort Inn always our "first night stay" on our subsequent trips to Bowling Green throughout the years. This...

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Helpful?
1Thank Kathy N
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

First, I would like to truly thank you for your 20 years of loyalty to our Comfort Inn. Guest like you are the reason why we continue to do what we do here to provide the best service and amenities year after year. The owner of this property is dedicated to delivering the best and is faithful in helping us...

Reviewed 1 September 2014 via mobile

Stopped at this location after a terrible experience a few exits earlier. I called ahead to ensure that there were rooms available, being it was getting late. Upon arriving the clerk was very accommodating and offered newly renovated rooms for both my husband and I and my brother' s family. Room was beautiful and clean. Woke up rested and enjoyed...

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Helpful?
1Thank Skippylyn
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Thank you for taking the time to let us know that we made a difference in the type of service and amenities you are looking for upon your travels. We expect to see you all back soon to enjoy the indoor pool area. It's really beautiful to watch the snow fall on the floor of the mountains and resting on...

Memphis, Tennessee
Reviewed 27 August 2014

Comfortable room with good access to parking lot. Staff very helpful at desk, lounge and breakfast room. Breakfast good selection and high quality, with a very pleasant attendant. Adequate seating for breakfast. Pool and spa area better than most I've seen this year. GPS did not recognize street address as in Cross Lanes, so had to call hotel to ask...

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Helpful?
Thank Thomas0624
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Thank you for taking the time to provide us with valuable feedback from your stay with us in August. It's guests like you who provide us with information and comments that help us continue to strive for excellence. It's nice to know you felt welcomed and comfortable. That brings a smile to our faces. We look forward to your next...

Reviewed 17 August 2014 via mobile

Hotel was very nice. Extremely clean. Nice, friendly, helpful staff. As a non - smoking person, this is one of the cleanest smelling hotels I have ever stayed. Though we didn't use the pools, both the indoor and outdoor pools were very nice. Hotel room was quiet, no road or traffic noise. Several nice restaurants nearby. Bar that serves food...

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Helpful?
Thank Missy Atha A
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

We appreciate your recognition of the level of service we like to provide to our guests. It's pleasing to know you had a nice stay and we look forward to your next visit with us. Kind regards, Cindy Bagwell, GM

Stewartstown, Pennsylvania
Reviewed 17 August 2014

The indoor pool was a real treat but the hot tub was often being used by kids as a play pool, so it wasn't really available to use. The staff was very friendly and accommodating when we requested a room change. The breakfast was plentiful and there were several different hot food choices. The location was good and even though...

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Helpful?
Thank Rvingway
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Thank your for your plentiful and kind review of our hotel during your visit with us in August. We appreciate the time spent in leaving us with your comments that help us continue to make each stay and enjoyable experience. It's nice to see you enjoyed your time with us. We look forward to your next visit. Kind regards, Cindy...

Johnstown, Pennsylvania
Reviewed 3 August 2014

I stayed at the Mardi Gras Casino on a trip to Charleston. The room was clean and had all the amenities we needed. The hotel has two pools, a fitness center, and a bar. While we didn't use the pools, we checked them out. There were renovations being done at the hotel, and while they were visible, we never heard...

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Helpful?
Thank jtwned24
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Thank you for your great review of our amenities and service during your stay with us in August of this year. The renovations are almost complete and we hope you get to return soon to enjoy them all. It is our goal to make each guests' stay comfortable we are pleased to know we were able to meet that goal...

Johnson City, Tennessee
Reviewed 9 July 2014

We called here while on the road and asked if they had 2-room suites. We were specific about 2 separate rooms, 1 for us, 1 for the toddler to sleep in. They said "yes" and they had such rooms available. We arrived and paid for a suite room. Of course, the suite is not a suite at all. It's a...

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Helpful?
1Thank Rachel S
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Dear Valued Guest, Thank you for taking the time to leave your comments of your stay with us in July. It is disappointing to know your stay with us was less than your expectations. Your review has provided us with training opportunities that will help of focus on corrective measures that will prevent the inefficiencies you experienced from check in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 137 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Lazy Dog Saloon just off our large lobby with fireplace. FREE BREAKFAST Featuring: fresh scrambled eggs, bacon, sausage, flavored waffles, sausage gravy and biscuits, an assortment of donuts, bagels, pastries, cereal, yogurt, fruit, and juices. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, Picnic Area with grill ,Coffee Bar in Lobby - fresh coffee with cookies (24 hours). From the moment you arrive at Comfort Inn we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 

Additional Information about Wyndham Garden Cross Lanes Charleston

Address: 102 Racer Dr, Cross Lanes, WV 25313-1472 (Formerly Comfort Inn Charleston)
Region: United States > West Virginia > Cross Lanes
Price Range: ₹ 6,414 - ₹ 8,573 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Wyndham Garden Cross Lanes Charleston 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham Garden Cross Lanes Charleston staff and other travellers.
3 questions
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Questions? Get answers from Wyndham Garden Cross Lanes Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Recommend 1st floor. But It's all great I'm sure”
 of 5 bubbles tylerc20, 18 Feb 2017 | Read review
“ask for a room away from the ice machine & outside doors!”
 of 5 bubbles Terrie3566, 16 Sep 2016 | Read review
“Wait until renovation is done before you stay here.”
 of 5 bubbles Cindy104301, 8 Aug 2016 | Read review
“we were in room 219.”
 of 5 bubbles gjgloria, 30 Jun 2016 | Read review
“Every room is great, but staying near the front puts you closer to the action.”
 of 5 bubbles Jwiggill, 30 May 2016 | Read review
5 of 5