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Mountaineer Casino Racetrack & Resort

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Mountaineer Casino Racetrack & Resort
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171 Reviews from our TripAdvisor Community

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There are newer reviews for Mountaineer Casino Racetrack & Resort
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Showing 171: English reviews
Conneaut
Reviewed 12 October 2015

I reviewed Mountaineer Casino and Hotel twice before, but this time we stayed in the lodge area of rooms. The other times we have stayed in the Tower Rooms. Yes, the lodge is older and needs some updating, which I heard they were planning on doing, but it was clean and comfortable and that's what really mattered to us. We...

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Helpful?
Thank Tanya5971
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Tanya, Thank you for taking the time to post and for the positive review. We appreciate the feedback and will use the information that you provided to improve the overall experience for our guests at Mountaineer. The lodge remodel has begun and will continue throughout the winter. We will not only be updating the rooms but the hallways as well...

Riverside, Ohio
Reviewed 15 September 2015

We had a great room in the Towers on the first floor. Our friends had rooms in the older section of the hotel and their rooms were just ok. But they are starting to remodel that section. I would definitely get a room in the towers. The casino,resturants are in the towers.Horse racing track is right across the street. Food...

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2Thank Connie R
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Connie, Thank you for taking the time to post. We have begun the renovations of the lodge rooms and expect that to continue throughout the winter. We will be replacing mattresses, carpet, paint, televisions, etc. and will also be addressing the hallways with better lighting and new carpet. I will pass along your comments about the food and the staff...

Green, Ohio
Reviewed 11 September 2015

The reason I am writing this review is only because of how awful the hotel room was. I am still reeling!. We were booked for 3 nights, left after 2. I discovered in mid afternoon all the thick dust on the furniture and A/C vent & windowsill. The cleaning after day 1 was non existent. Our dirty glasses were still...

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Helpful?
1Thank widah1
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

We appreciate you taking the time to post a review. I am sorry about the issues you had during your visit with us. I have forwarded your comments to our executive housekeeper so he can address them directly. Did you notify the front desk during your stay? We have housekeeping staff here 24/7 and would have been happy to address...

NORTH RIDGEVILLE
Reviewed 10 September 2015

Spent a few days here in early August and we had a blast! The rooms were clean, modern and the beds were amazingly comfortable and supportive! We ate mostly at Gatsby's or ordered room service, which has gone up in price a little bit, but is still affordable when you compare with other hotels. The slots...on a Sunday they were...

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Helpful?
Thank getawaygirl1978
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Thank you for taking the time post a review. We appreciate the feedback and will use the information to improve the overall guest experience. I am happy that you enjoyed your stay and that you had a good nights rest. We look forward to seeing you again soon.

Reviewed 9 September 2015 via mobile

We went for an overnight visit. Facility is nicely maintained & clean. Room was spacious & clean. Food was good. Staff is friendly & courteous. Overall a very nice place. If you're a member of gambling club, rooms are at reduced rate & well worth it. Enjoyed our stay.

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Thank newcousins
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Thank you for posting a review. we certainly appreciate the feedback. I will pass along your comments to the respective managers. Hopefully, you are now a member of our player's club so you can enjoy room specials and other promotions. Again, thank you for posting a review.

Butler County
Reviewed 9 September 2015

This was NOT our first stay at The Grande Hotel. We enjoy the hotel and we enjoy the casino (our luck was not with us this trip). The room was large and nicely laid out. The bathroom had all the standard amenities. There is actually a larger room with two queens and sofa bed. We had a single KING. We...

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Helpful?
1Thank FEDRoadWarrior
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Thank you for taking the time to post a review. We appreciate the feedback. The coffee shop on the second floor of the hotel was moved to just off the lobby and is now open 24 hours. We do have the buffet but also have the Gatsby restaurant that serves breakfast, lunch and dinner. If you prefer more of a...

Macedonia, Ohio
Reviewed 27 August 2015

We asked for a non-smoking room and the room we got was a non-smoking room, but it, and the whole floor, had previously been used by smokers, and it REEKED of smoke. t 12:30 in the morning, I had to call the front desk and get a new room. It was making me sick. So if you go there..and I...

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Helpful?
Thank JanetCorky
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Janet, Thank you for taking the time to post a review. We appreciate the feedback. We completely deep cleaned all of our previously smoking rooms (6th floor in the hotel tower) in preparation for the clean air act taking effect on July 1. We shampooed the carpets, washed the walls, laundered all the curtains, spreads, etc. However, based on your...

Reviewed 19 August 2015

This is a resort casino. If you plan on vacationing here. This is all you will be doing as there is nothing else in the whole town to entertain you. It is the only place to stay overnight unless you are willing to drive 30 minutes.

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Helpful?
1Thank Aimee W
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Aimee, Thank you for taking the time to post a review. We always welcome guests feedback and have numerous improvements based on the feedback that our visitors provide us. We are more remote than other casino locations but we do offer more amenities than many of them as well including the hotel, food & beverage outlets including our steakhouse, golf...

Reviewed 7 August 2015

My husband and I stayed here in a two queen tower room on a free night promotion. This was our first visit. Check-in was easy and we appreciated receiving the flyer with the restaurant information on it so we knew the hours during our visit. The room was spacious with adequate room between the beds and between the beds and...

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Helpful?
3Thank J G
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

J G, Thank you for taking the time to post and for the positive review. We are happy that you enjoyed your visit. The indoor pool will be finished by August 15. We have to schedule necessary repairs during the summer when we have the other two outdoor pools open for our guests. Sorry for the inconvenience. Also, if you...

East Pittsburgh, Pennsylvania
Reviewed 22 July 2015

Great hotel, my husband and I enjoyed our stay. We went for a concert at the Har Brian Mcknight to be exact! It was a great show and wonderful seats!! Then we went to the room to change. We ate at the casino and really enjoyed ourselves.

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1Thank shoes500
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Thank you for taking the time to post and for the positive review. We certainly appreciate the feedback. Happy to hear that you had a good time at the concert. Keep checking our website for upcoming shows. We look forward to seeing you again soon. Again, thanks for the review.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The upscale, five-story tower adds 258 rooms, including 20 suites, to Mountaineer's 101-room wing. ... more   less 

Additional Information about Mountaineer Casino Racetrack & Resort

Address: Chester, WV 26047-2651 (Formerly The Grande Hotel At Mountaineer)
Region: United States > West Virginia > Chester
Price Range: ₹ 5,498 - ₹ 12,829 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mountaineer Casino Racetrack & Resort 3.5*
Number of rooms: 354
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Questions & Answers

Here's what travellers have asked, with answers from Mountaineer Casino Racetrack & Resort staff and other travellers.
22 questions
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Pittsburgh, Pennsylvania
over a year ago
Pittsburgh, Pennsylvania
25 days ago
Hatfield, Pennsylvania
Shippingport, Pennsylvania
7 months ago

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Questions? Get answers from Mountaineer Casino Racetrack & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't know”
 of 5 bubbles 493karld, 16 Feb 2017 | Read review
“Room rates during the week are more reasonably priced. I have never actually stayed there, but the prices are readily available.”
 of 5 bubbles johnhI344YA, 13 Feb 2017 | Read review
“I've heard that the hotel rooms are nicer in the tower. We stayed in the lodge because that was what was available at the time of booking.”
 of 5 bubbles carolo567, 30 Jan 2017 | Read review
“book in the tower”
 of 5 bubbles garchr, 27 Dec 2016 | Read review
“(Hotel):Odd rooms face the parking lots. Even numbered rooms face the courtyard.”
 of 5 bubbles TCOTCC1, 27 Aug 2016 | Read review
5 of 5