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Mountaineer Casino Racetrack & Resort

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Mountaineer Casino Racetrack & Resort
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176 Reviews from our TripAdvisor Community

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There are newer reviews for Mountaineer Casino Racetrack & Resort
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Showing 176: English reviews
Pittsburgh, United States
Reviewed 30 January 2017

We did a girl's weekend and had a great time. We all stayed in the lodge rooms, which weren't bad, but could use some updating. The bathtub/shower was clearly in need of an update and the heat in our room didn't seem to work very well, but it was tolerable. We had a quick dinner at the Mahogany Sports Bar...

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Helpful?
Thank Carol O
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Carol, Thank you for taking the time to post a review. We appreciate your feedback and will use the information that you provided to improve the overall guest experience here at Mountaineer. I will make sure to pass along your comments and suggestions to the management team. Again, thank you for posting and we look forward to seeing you al...

Lodi, Ohio
Reviewed 29 January 2017 via mobile

We won a free night donated by the casino for a charity event we went to. It was easy to book and check in an check out was flawless and we were given a very nice room in the main tower which is directly attached to the casino. I would definitely say to eat at Mahogany bar fast service good...

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Helpful?
Thank Missy B
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Missy, Thank you for taking the time to post a review. We appreciate the feedback. It is always nice to hear from our guests. I will make sure that I pass along your comments to the management and staff here. Again, we appreciate you taking the time to post. Hopefully, we will see you again in the future.

Youngstown, United States
Reviewed 28 January 2017 via mobile

Look... No, it's not some fancy vegas hotel. However it's got EVERYTHING YOU NEED. Multiple bars, plenty of slots and table games, a first class restaurant and other above average food options. Bathrooms are plentiful and easy to find. The promo programs are just as good as anywhere. The people are friendly and the hotel rooms are nice. Seriously, what...

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Helpful?
Thank Joseph M
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Joseph, First of all, thank you for taking the time to post and for the wonderful review. We could not agree more. In addition to slots and tables, we have a variety of food options, a full-service spa, 357 room hotel, wonderful gift shop and 18 hole golf course. As you said, what else do you need? Again, we appreciate...

Reviewed 22 January 2017 via mobile

This has been our place to go for our anniversary for the past 5 years and I never thought I would have had the service that we did today. They took the restaurant out and added it to the buffet area. We did not get the buffet we decided to get there amazing steak. Today the steak was far from...

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Helpful?
1Thank Happymary0913
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Mary, First of all, thank you for taking the time to post. We appreciate your feedback. I apologize for the issues you experienced during your last visit. I would suggest calling us at 800-804-0468 and speaking to our Director of Food & Beverage. I have forwarded him a copy of this review so he has it for his records. I...

Sharpsville, Pennsylvania
Reviewed 20 January 2017

I have reviewed Mountaineer Casino before but I have read so many negative reviews that I wanted to let people know about the positives. First of all, so many people complain about not winning. If I expected to win every time I went gambling I would become a professional. My husband and I play table games for the socialization, excitement...

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Helpful?
Thank Deborah S
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Deborah, Thank you for taking the time to post and for the wonderful review. It is always nice to hear from guests. I will make sure that I pass along your compliments to the entire team. Again, we appreciate your feedback and for you taking the time to post a review. Hopefully, we will see you again soon.

Rostraver, Pennsylvania
Reviewed 28 December 2016 via mobile

Have visited this casino many times but they are now under new management. We'd heard that the Tuesday senior lunch buffet had gone up several dollars but it also has gone down in quality. Very few choices, especially in the healthy food department. We were very disappointed-certainly not worth the 150 mile round trip.

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Helpful?
Thank Travelingrandma64
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Thank you for taking the time to post a review. I will make sure that I pass along your comments to the F&B Director. Should you want to discuss it further with him directly, please feel free to give us a call. Thank you again for the feedback. We certainly appreciate it and hope you have a wonderful New Year.

Pittsburgh, Pennsylvania
Reviewed 27 December 2016

My wife and I have been to Mountaineer a few times for the day and never had an issue. This past weekend for Christmas we decided to get a room and stay the night. We checked in with no issues, went to play a few games and then went to dinner. Dinner was nice but the selections were a bit...

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Helpful?
Thank garchr
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

First of all, thank you for taking the time to post a review. We appreciate the feedback and will use the information provided to improve the overall experience for our guests at Mountaineer. I am sorry for the issues you experienced during your visit. Although we are a child friendly facility, we do have security on hand should they become...

Reviewed 19 December 2016 via mobile

The hotel at mountaineer is great comfortable beds and the places to eat at all have great food 0lus you can have a great time just listening to a band or have fun playing slots and poker or whatever game they have you like it is definitely a great place to visit and stay at

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Thank John L
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

John, We appreciate you taking the time to post and for the wonderful review. I will make sure that I pass along your comments to the management and staff here. We hope you have a wonderful holiday and hope to see you again soon.

Reviewed 16 December 2016 via mobile

My husband and I stayed 1 night after a work Christmas party. We had a king room. The room was clean, very spacious, mattress was very comfortable. My only complaint was that the room smelled pretty strongly of smoke. I'm sure that is because the casino used to allow smoking and it is very difficult to rid an area of...

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Helpful?
Thank Melissa B
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Melissa, Thank you for taking the time to post a review. We really appreciate your feedback. I will let our executive housekeeper know about the smoke smell so we can have the room deep cleaned. If you ever have any issues with your room, let us know and we will address it or move you to more suitable accommodations. Again,...

Reviewed 2 November 2016 via mobile

I am writing this review once again to let everyone know what an excellent place mountaineer grand hotel and casino is. I have stayed there several times since my last review and I only have great things to say about the casino and the great staff at the grand hotel. I am once again going yhere this weekend the 6th...

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Helpful?
Thank John S
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

John, Thank you for taking the time to post and for the glowing review. We certainly appreciate it and I will make sure that I share your comments with the staff. We always try to make every stay with us a memorable experience for our guests and one that will make them want to come back again and again. We...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The upscale, five-story tower adds 258 rooms, including 20 suites, to Mountaineer's 101-room wing. ... more   less 

Additional Information about Mountaineer Casino Racetrack & Resort

Address: Chester, WV 26047-2651 (Formerly The Grande Hotel At Mountaineer)
Region: United States > West Virginia > Chester
Price Range: ₹ 5,430 - ₹ 13,058 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mountaineer Casino Racetrack & Resort 3.5*
Number of rooms: 354
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Questions & Answers

Here's what travellers have asked, with answers from Mountaineer Casino Racetrack & Resort staff and other travellers.
23 questions
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Pittsburgh, Pennsylvania
over a year ago
Pittsburgh, Pennsylvania
1 month ago
Hatfield, Pennsylvania
Shippingport, Pennsylvania
9 months ago

See all questions (23)

Questions? Get answers from Mountaineer Casino Racetrack & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the Tower are exceptional and the Lodge rooms have been recently remodeled and heard they are much improved, although smaller .”
radie1986, 20 Apr 2017 | Read review
“The Hotel part has nicer rooms but the lodge part has a small balcony if you smoke”
, 19 Apr 2017 | Read review
“Don't know”
493karld, 16 Feb 2017 | Read review
“Room rates during the week are more reasonably priced. I have never actually stayed there, but the prices are readily available.”
johnhI344YA, 13 Feb 2017 | Read review
“I've heard that the hotel rooms are nicer in the tower. We stayed in the lodge because that was what was available at the time of booking.”
carolo567, 30 Jan 2017 | Read review
5 of 5