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Holiday Inn Express Charleston/Kanawha City

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Holiday Inn Express Charleston\/Kanawha City
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128 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Charleston/Kanawha City
See the most recent reviews
Showing 126: English reviews
Hell, Michigan
Reviewed 28 September 2013

From my notes from a work trip to Charleston in August. I've stayed in a lot of HIE the past few years and this one was very average. I was on the top floor at the end on the side facing away from the highway and I still heard noise from the highway and exit ramp even with a pillow...

Thank trbeer
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear trbeer, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. However, it seems that we were not able to execute an exemplary hotel stay experience because of the noise and unsatisfactory front office...

Orange Park, Florida
Reviewed 4 September 2013

The motel was adequate, I recall it being extremely hot, one of the hottest days in Charleston in a long while. The room air conditioner was struggling to cool the room down. The breakfast was outstanding, had waffles and eggs cooked at tableside. Charleston is tricky to get around in, I highly suggest a GPS to navigate all the attractions....

Thank dhuff53
Dayton, OH
Reviewed 22 July 2013

The location of the hotel was fine as we couldnt get anything in Beckley WV, so had to settle for Charleston WV for a hotel. Location was tricky to get to as no great directions or signs to get to it. Once we got there, the hotel was nice, pool and hot tub were PACKED!!, and was walking distance to...

Thank Krumdog89
Richmond Hill, Georgia
Reviewed 11 July 2013

It's a bit hard to find this hotel off the highway, at night when it's raining. Alex Lane is not well marked and the hotel is tucked in the back of a plaza next to Country Inn & Suites. I had a reservation. No problems with the reservation but I would've thought that the A/C would have been turned on...

Thank CJIG106
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear CJIG106, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the air conditioning not turned on before you arrived. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you...

Franklin, Tennessee
Reviewed 8 July 2013

The room was large and very clean. We had no problems with noise, at all, but we were on the side opposite from the highway. The Hotel people were all very pleasant and helpful. Breakfast was just fine and plentiful. We did not use the pool or spa, but they looked very inviting, as did the fitness room.

Thank Jabbers
Perth, Australia
Reviewed 1 July 2013

Check in was a little abrupt with a lack of personality and with no conversation. Asking about breakfast, check out time and how to get a taxi in the morning to the airport looked like it was a stretch by the person that checked me in especially when I didn't know the area. Not the best impression. Room was lovely,...

Thank AlwaysOnMyHols
Estes Park, Colorado
Reviewed 19 April 2013

Although my room was beautiful, comfortable, and clean, I would not stay here again. Without a doubt it was the loudest room I've ever stayed in. Not only was it on the highway side and very, very close to the road with all-night traffic, there was also lots of noise from other rooms nearby. No sleep. Zero.. No airport shuttle...

1Thank mrssimptom
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear mrssimptom, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our room. However, We’re sorry about the noise during your stay. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that...

Seattle, Washington
Reviewed 18 April 2013

I stayed in this hotel for about 3 weeks last spring. I liked the location as it was easy to get most anywhere in Charleston. The neighborhood, South Charleston is small and a great place to walk. The down side is that it is right next to the train tracks in coal country. This means that there is lots of...

1Thank lrswtsn8
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear lrswtsn8, Thank you for your detailed review of our hotel. I certainly apologize for the inconvenience you experienced with the train noise. We are glad to see that you left some feedback on what you liked as well. We are pleased that you did enjoy our well appointed rooms, pool, exercise rooms, restaurant and friendly staff. We rely on...

Riverton, Utah
Reviewed 8 April 2013

Checked in late(after 11p.m.) after a long 20+ hour drive. Staff don't recall the young mans name, but was very helpful and friendly. Suggested a room away from the highway that would be quieter and more peaceful. The room was very nice and very clean and comfortable. The beds were probably the best hotel beds I have ever slept in....

Thank Ken K
Boca Raton
Reviewed 6 April 2013

I can tell that my room was a former Comfort Suites room. A king bed with a small (two seat) "couch" in an adjoining space. Overall, the hotel seemed to have a good renovated look and the room was clean. Bed was average but the mattress cover was vinyl, quite strange (sounded like vinyl when I sat on the bed)....

1Thank Travelinsider
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Travelinsider, Thank you for taking the time to convey your comments regarding your recent experience with us. I am pleased you appreciated the renovation done at our property. We regret the issues with the room accommodation and the breakfast. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. While...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Charleston/Kanawha City. Located only minutes from the majestic West Virginia State Capitol, Yeager Airport, beautiful downtown Charleston and the historical East End district. Other points of interest are the Clay Center for the Performing Arts, the University of Charleston and Appalachian Power Stadium home of the West Virginia Power. As our guest of the Holiday Inn Express, you will stay in one of our totally renovated, spacious king, queen or executive suite room with high speed Internet, your choice of plush pillows and great nights sleep mattresses. Also enjoy our complimentary hot breakfast buffet with the worlds best cinnamon rolls. Fresh brewed coffee is available every evening. After a busy day of work or travel, you can energize yourself in our fitness center. Then, cool down in the heated, indoor pool and hot tub. Enjoy the many food options near the hotel that include everything from fast food to steak houses. ... more   less 

Additional Information about Holiday Inn Express Charleston/Kanawha City

Address: 107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
Region: United States > West Virginia > Charleston
Price Range: ₹ 6,976 - ₹ 9,391 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charleston/Kanawha City 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Holiday Inn Express Charleston South Hotel Charleston
Comfort Suites Charleston
Charleston Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Charleston/Kanawha City staff and other travellers.
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over a year ago

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Questions? Get answers from Holiday Inn Express Charleston/Kanawha City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in a second floor room facing the highway but had a quiet night and nice view”
 of 5 bubbles 419cathyb, 17 Nov 2016 | Read review
“Ask for room overlooking parking lot or your room will back up to freeway.”
 of 5 bubbles Don49680, 6 Jun 2016 | Read review
“Select a different hotel.”
 of 5 bubbles JimR230, 8 May 2016 | Read review
“I would ask for a room away from the washing room and away from the indoor pool.”
 of 5 bubbles judyp426, 3 Jan 2016 | Read review
“I suspect a room facing the parking lot, as mine was, would be quieter than one facing the highway.”
 of 5 bubbles Dad58, 5 Oct 2015 | Read review
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